Added link to screencast. Fixed commenting mistakes.

README

@@ -2,7 +2,7 @@ CALL CENTER DISASTER RECOVERY SOLUTION
 
 ======================================
 
-The call center disaster recovery solution provides ccxml portal, MQ producer/consumer, and webservices to manage call handling and agent selection. The ccxml portal can be loaded into an existing phone tree by creating an application in Voxeo's cloud, and issuing a <createcall> to the assigned number.
+The call center disaster recovery solution provides ccxml portal, MQ producer/consumer, and webservices to manage call handling and agent selection. The ccxml portal can be loaded into an existing phone tree by creating an application in Voxeo's cloud, and issuing a <createcall> to the assigned number. A demo of the application can be see here: http://www.youtube.com/watch?v=lMN04Gucnck.
 
 DEPENDENCIES
 
@@ -21,11 +21,11 @@ Rabbit MQ
 
 INSTALL
 
-The python libs can be installed using setuptools: python setup.py install . This will install django and ampqlib for Rabbit MQ. This currently creates dist/ and egg/ folders which aren't needed and be removed.
+The python libs can be installed using setuptools: python setup.py install . This will install django and ampqlib for Rabbit MQ. This currently creates dist/ and egg/ folders which aren't needed and can be removed.
 
 Rabbit MQ can be installed following the instructions here:  http://www.rabbitmq.com/install.html.
 
-To create the ccxml portal, upload the files in cc_vector_ccxml/ to Voxeo's cloud and create and application that points to 'call_center_ivr.ccxml'. The number assigned from Voxeo can be used to call the application.
+To create the ccxml portal, upload the files in cc_vector_ccxml/ to Voxeo's cloud and create an application that points to 'call_center_ivr.ccxml'. The number assigned from Voxeo can be used to call the application.
 
 Run the sql_scripts found in cc_vector_webservices/services/. This will create the agents and call_history tables.
 

cc_vector_ccxml/call_center_ivr.ccxml

@@ -132,7 +132,7 @@
 		<dialogstart src="VOURL" dialogid="HoldMusicDialog" connectionid="connectionID" type="'application/voicexml+xml'" />
 	</transition>
 
-	<!-- TODO: add logic for http event injection which should do a blind join -->
+	<!-- logic for http event injection which should do a blind join -->
 	<transition event="agent.retrieved" state="HOLD_MUSIC">
 		<!-- agent ani return, make outbound call to agent, then join legs -->
 		<!-- check uid -->
@@ -175,7 +175,7 @@
 		<join id1="connectionID" id2="OutBoundConnID" duplex="'full'" entertone="'false'" exittone="'false'"/>
 	</transition>
 
-	<!-- TODO: add logic for hangup, update agent phone status in db -->
+	<!-- logic for hangup, update agent phone status in db -->
 	<transition event="connection.disconnected" state="AGENT_CONNECTED">
 		<send name="'http.post'" namelist="IVRCallID" target="WEBSERVICE_URL + 'end_connection'" targettype="'basichttp'"/>		
 	</transition>

cc_vector_manager/call_center_vector.py

@@ -216,7 +216,7 @@ def getNextAgent(self,msg):
         ccxmlUniqueID = loadedMessage['id']              
 
         #get available agents
-        #returns list of {'agent':<Agent Instance>, 'idle':integer}  *idle is measured in seconds
+        #returns <Agent Instance>
         agents = self.agentGateway.getAvailableAgentsByIdleTime()
 
         #use our selected UCD_MIA algorithm to select the next agent

cc_vector_manager/routing_algorithms.py

@@ -7,7 +7,7 @@
 class UCD_MIA_Alogrithm(object):
 
     def getNextAgent(self, agents):
-        """ Returns the agent with the most idle time """
+        """ Returns the agent with the most idle time. Idle time in seconds. """
         try:            
             #sort agents based on idle time
             agentWithMostIdleTime = sorted(agents, key=itemgetter('idle'),reverse=True)[0]