Set up cron job in Plesk

[djcroman]

I install Freescout on a new Server with Plesk
Everything is fine so far.
However, I can not manage a cron for the email retrieval.
Manual retrieval works without any problem.

I have already tried both variants.

php /var/www/vhosts/mydomain/httpdocs/artisan schedule:run >> /dev/null 2>&1
/opt/plesk/php/7.4/bin/php /var/www/vhosts/mydomain/httpdocs/artisan schedule:run >> /dev/null 2>&1

I also do not get an error message
anyone an idea?
thanks

[fvdm]

In Plesk it is best to setup scheduled tasks within the domain section where you installed FreeScout. There you choose PHP 7.4 (or at least the same you use for the FreeScout web interface). Set the first field to httpdocs/artisan and the second to schedule:run.

Then click Run Now and see if you get any errors. If not, then save the cron job.

[djcroman]

schedule:run

You Great. Thank you so much. Now the Cron runs without any Problems

[snapptm]

I am also needing help with this.. This is my first Plesk server, setup in a test environment. I have installed Freescout, and cannot get a cron setup to fetch emails.

this is what i Have. I copied this from the System status page . What should my cron actually look like ? any help will be greatly appreciated

/var/www/vhosts/mydomain/httpdocs/freescout1/artisan schedule:run >> /dev/null 2>&1

[fvdm]

@snapptm See my comment earlier: #934 (comment)

In your case set the first field to httpdocs/freescout1/artisan and the second field to schedule:run

Do not include the output redirection >> /dev/null 2>&1.

[snapptm]

Okay thank you for replying so fast.

So just want to make sure i have this right
I will create a cron task. Run the command. httpdocs/freescout1/artisan/schedule:run ?
Is that correct or did I mess this up ?

[fvdm]

@snapptm And choose the right PHP version. This will make sure the command runs inside the domain's PHP environment.

[freescout-helpdesk]