Popups blocked on MacBook

[sulabula77]

I'm using an EHR for work, and when I try to open up a file that's saved in the client's chart, I get an error message saying pop ups are not allowed. I have checked to make sure they're allowed, and they are, so I'm not sure what else I can do to fix this. I switched over to Station after using the Shift app for over a year, and in that app, the document would open up in a separate window, and in what appeared to be a PDF reader that allowed me to look at each page of the document and scroll up and down. I'd like to be able to do the same, but for now, just want to be able to open up this document.

Because I'm in a program such as this, I can't really reproduce the steps. The program I use is called TheraNest if that helps. When I'm in the client's chart, I click on the "General Documents" tab, which then shows each document saved. I double click on the document I want to open, and the window that pops up (ironically) says "Browser prevented opening pop up window. To open file, enable it in browser options."

Help! :)
thanks.

• Application version: [e.g. 2.2.1]
• OS: [Windows 10, MacOS 13.4, CentOS 7 ...]

Steps to Reproduce:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Screenshots

[sulabula77]

PS I decided to make Chrome my default browser instead of Safari. Once I did this, I got the same error message, but then in a separate window, Chrome opened up the site, but there's an error message there that says "{"Message": Authorization has been denied for this request."}

[viktor44]

What is EHR?

[sulabula77]

Electronic health record.

…

On Thu, Aug 8, 2024 at 7:24 AM Viktor ***@***.***> wrote: What is EHR? — Reply to this email directly, view it on GitHub <#410 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BKJGKEH3G555AJNE2WC2IH3ZQNINXAVCNFSM6AAAAABMC5435WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGU4DCOJZHE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

-- Chrisula Tasiopoulos, MSW, LCSW Pronouns: She/Her/Hers EMDR Certified Therapist & Approved Consultant 200-Hr Yoga Teacher Trained | TCTSY Trauma Sensitive Yoga Trained MAPS Trained in MDMA Assisted Psychotherapy 21 Orchard Street, 2nd Fl Denville, NJ 07834 Office: (862) 209-7399 | Direct: (862) 209-7395 Fax: (862) 772-7978 www.empoweredheartsandminds.com If you're experiencing an acute mental health emergency, please consider the following:

-Visit your local Emergency Department for immediate services, -Call 988, or -Visit the following page for a list of hotline and helpline numbers for additional support: http://mhaac.info/hot-and-helpline-numbers.html. Confidentiality Note: The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, transmission, retransmission, dissemination or other use of, or taking any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.

[viktor44]

I'll try to check your problem.
As a workaround, try Cmd+Shift+Click to open a link.

[sulabula77]

Thanks!

…

On Fri, Aug 9, 2024 at 8:31 AM Viktor ***@***.***> wrote: I'll try to check your problem. As a workaround, try Cmd+Shift+Click to open a link. — Reply to this email directly, view it on GitHub <#410 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BKJGKECTKHXQFTHOAWUZ6T3ZQSZC7AVCNFSM6AAAAABMC5435WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZXHA2DANRQHA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

-- Chrisula Tasiopoulos, MSW, LCSW Pronouns: She/Her/Hers EMDR Certified Therapist & Approved Consultant 200-Hr Yoga Teacher Trained | TCTSY Trauma Sensitive Yoga Trained MAPS Trained in MDMA Assisted Psychotherapy 21 Orchard Street, 2nd Fl Denville, NJ 07834 Office: (862) 209-7399 | Direct: (862) 209-7395 Fax: (862) 772-7978 www.empoweredheartsandminds.com If you're experiencing an acute mental health emergency, please consider the following:

-Visit your local Emergency Department for immediate services, -Call 988, or -Visit the following page for a list of hotline and helpline numbers for additional support: http://mhaac.info/hot-and-helpline-numbers.html. Confidentiality Note: The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, transmission, retransmission, dissemination or other use of, or taking any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.