failed to launch on windows 10 #1184

gil390 · 2020-09-28T06:34:23Z

Hi,
I just installed version 0.99.13 on Windows 10 (19041.508) and it does not work any more, nor Win install version nor portable version.
A mi alone with this pb ?

thanks
Gil

txe · 2020-09-28T06:45:36Z

I installed 0.99.13 on Win10, and it worked just fine, the portable version is fine too. Maybe it's an antivirus that blocks the program?

@giuspen , a desktop shortcut created by the installer has a wrong path to the app, so it doesn't work.

nordstranger · 2020-09-28T08:55:58Z

Hi! The same problem on Windows 10 (19041.508). App don't open GUI and close. tried to find some useful info with procmon, but failed.

gil390 · 2020-09-28T09:09:55Z

My antivirus is free Avast. It is up to date. I deactivated it and Win securities and cherrytree started after reboot.
I reactivated Avast and it warned me "IDP.Generic" on gdbus.exe
gdbus.exe seems free of virus for Virus Total

I reactivated all Win securities and gdbus.exe is in quarantaine. cherrytree app is working.

are all mingw apps necessary ?

thank a lot
Gil

gil390 · 2020-09-28T09:18:00Z

Correction:
cherrytree is working if i launch it from cmd.exe in "cherrytree_0.99.13.0_win64_portable\mingw64\bin" directory

chrrytree is not working if i double click on it from explorer. Application Event error: code exception 0x40000015
Access path of failed app: C:\Users\Gil\Downloads\cherrytree_0.99.13.0_win64_portable\mingw64\bin\cherrytree.exe
Access path of failed module : C:\Users\Gil\Downloads\cherrytree_0.99.13.0_win64_portable\mingw64\bin\libstdc++-6.dll

Strange ? It could be a path problem ?

thx
Gil

nordstranger · 2020-09-28T09:48:13Z

Yes, it happens with non-portable version too. Antivirus disabled.

Faulting application name: cherrytree.exe, version: 0.99.13.0, time stamp: 0x00000000
Faulting module name: libstdc++-6.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x40000015
Fault offset: 0x000000000001ef2a
Faulting process id: 0x2b0c
Faulting application start time: 0x01d69579a7261566
Faulting application path: C:\Program Files\CherryTree\mingw64\bin\cherrytree.exe
Faulting module path: C:\Program Files\CherryTree\mingw64\bin\libstdc++-6.dll
Report Id: 9c9a7653-30aa-446a-93f9-fe71cebb5f84
Faulting package full name:
Faulting package-relative application ID:

txe · 2020-09-28T11:18:09Z

dbus is used in a few cases by Gtk, so to make these cases working, Gtk starts gdbus.exe. But I tried to remove dbus.exe and cherrytree still started without any issue. I cannot say anything about other mingw apps.

It a first time when I see such problem, probably avast removed other files as well or something else. If I were you, I'd just make avast ignore the cherrytree portable folder.

robertbyers1111 · 2020-09-28T13:10:47Z

Adding that my experience is similar to what others are reporting. In particular I see what @txe is saying (desktop shortcut points to the wrong path)

Actually, what I found is that the 99.13 installer creates an INVALID (correction: I previously reported it as valid) shortcut in Windows' Start Menu. However, the old 99.4 shortcut remains in place.

Furthermore, if a user had previously done a "pin to Start" and/or "pin to Taskbar" in 99.4, those pinned icons still point to 99.4.

... and, after installing 99.13, clicking on the old pinned icons attempts to launch 99.4 - which fails (despite the fact that 99.4 is still installed!)

If the newly created (99.13) Start Menu icon is clicked, the user gets a "missing shortcut" error.

So, I see this as three separate issues:

The user's old 99.4 icons remain on the system and will attempt to launch 99.4
Once 99.13 is installed, the previously installed 99.4 is unable to launch (results in the blank window). Is this supported? If so, it is broken. If not, should the installer clean up the old icons?
The new cherytree 0.99.13 start menu shortcut is invalid.

Some additional details...

0.99.13 installs in C:\Program Files\CherryTree\mingw64\bin\cherrytree.exe
00.99.13 creates a single desktop shortcut in Windows 10 Start Menu. But it points to "C:\Program Files\CherryTree\cherrytree.exe" which does not exist.
0.99.4 installed in C:\Program Files (x86)\CherryTree\bin\cherrytree.exe
0.99.4 installed an entire Cherry Tree folder in Windows 10 Start Menu

... these are illustrated in the following screenshots ...

Windows 10 > Start > All Apps ...

Popup after clicking on the new start menu shortcut (the one created by 0.99.13 installer) ...

Properties of the 0.99.13-created shortcut "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CherryTree.lnk" ...

gil390 · 2020-09-28T14:52:06Z

I dont't use installed version but portable one. Shortcut problem is another issue than mine.

elig0n · 2020-09-28T15:56:19Z

I also experience the same problem on Windows 10 with AVG antivirus. Even when I disabled the antivirus cherrytree.exe from neither the portable nor installed would run.

piyo-gh · 2020-09-28T20:18:24Z

I have the same problem. 0.99.13 doesn't launch.
I downloaded portable version from official site and extracted in new directory.

OS: Windows 10 Pro x64 1909 18363.959
Locale: Japanese
No antivirus software installed.

giuspen · 2020-09-28T20:39:58Z

Thanks I'm going to look at the wrong path issues

…from explorer (#1184)

giuspen · 2020-09-28T21:20:31Z

I updated the installer please download it again https://www.giuspen.com/software/cherrytree_0.99.13.0_setup.exe now the desktop shortcut and double clicking from explorer should work

giuspen · 2020-09-28T21:24:39Z

Note: dbus.exe is used only when you for example double click twice a document file from explorer. If you remove dbus.exe, you will end up with two independent cherrytree instances running two windows with the exact same document, otherwise the gtk3 application recognises that the same file is already opened and won't open it again but rather bring to the attention of the user the existing window

giuspen · 2020-09-28T22:45:27Z

for who is failing to launch from windows portable and has the antivirus off, please try https://www.giuspen.com/software/cherrytree-0.99.13-test.exe.7z (extract and place cherrytree-0.99.13-test.exe in the portable folder beside cherrytree.exe) then run it from a console and report what you see printed

nordstranger · 2020-09-29T03:37:49Z

Results of running cherrytree-0.99.13-test.exe:

Microsoft Windows [Version 10.0.19041.508]
g:\SoftAG\Office\cherrytree_0.99.13.0_win64_portable\mingw64\bin>cherrytree-0.99.13-test.exe
terminate called after throwing an instance of 'std::runtime_error'
  what():  locale::facet::_S_create_c_locale name not valid
g:\SoftAG\Office\cherrytree_0.99.13.0_win64_portable\mingw64\bin>

Faulting application name: cherrytree-0.99.13-test.exe, version: 0.99.13.0, time stamp: 0x5f725635
Faulting module name: libstdc++-6.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x40000015
Fault offset: 0x000000000001ef2a
Faulting process id: 0x29d4
Faulting application start time: 0x01d696118e3f07fb
Faulting application path: g:\SoftAG\Office\cherrytree_0.99.13.0_win64_portable\mingw64\bin\cherrytree-0.99.13-test.exe
Faulting module path: g:\SoftAG\Office\cherrytree_0.99.13.0_win64_portable\mingw64\bin\libstdc++-6.dll

gil390 · 2020-09-29T05:17:15Z

Hi,
Result is same as StrannikD.
C:\Users\Gil\Downloads\cherrytree_0.99.13.0_win64_portable\mingw64\bin>cherrytree-0.99.13-test.exe
terminate called after throwing an instance of 'std::runtime_error'
what(): locale::facet::_S_create_c_locale name not valid

Nom de l’application défaillante cherrytree-0.99.13-test.exe, version : 0.99.13.0, horodatage : 0x5f725635
Nom du module défaillant : libstdc++-6.dll, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0x40000015
Décalage d’erreur : 0x000000000001ef2a
ID du processus défaillant : 0x29d8
Heure de début de l’application défaillante : 0x01d6961f82e22d7b
Chemin d’accès de l’application défaillante : C:\Users\Gil\Downloads\cherrytree_0.99.13.0_win64_portable\mingw64\bin\cherrytree-0.99.13-test.exe
Chemin d’accès du module défaillant: C:\Users\Gil\Downloads\cherrytree_0.99.13.0_win64_portable\mingw64\bin\libstdc++-6.dll
ID de rapport : ffec96dd-2848-4f8d-9faf-d41882c6f083
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

piyo-gh · 2020-09-29T14:11:59Z

I tried.

terminate called after throwing an instance of 'std::runtime_error'
what(): locale::facet::_S_create_c_locale name not valid

giuspen · 2020-09-29T16:25:05Z

Thanks I'm going to produce a new exe for you to test later

…e name not valid' (#1184)

giuspen · 2020-09-29T21:28:49Z

for who is failing to launch from windows portable and has the antivirus off, please try https://www.giuspen.com/software/cherrytree-test2.7z (extract and place cherrytree-test2.exe in the portable folder beside cherrytree.exe) then run it from a console and report what you see printed

piyo-gh · 2020-09-30T00:40:40Z

Thanks, cherrytree-test2 launched and can open cherrytree document.

First launch

** (process:9252): WARNING **: 09:09:04.554: locale::facet::_S_create_c_locale name not valid

[2020-09-30 09:09:04.824] [gtk] [critical] Class::register_derived_type(): base_query.type_name is NULL.
[2020-09-30 09:09:04.844] [   ] [error] !! file_dir error code 5
[2020-09-30 09:09:04.845] [   ] [error] !! doc_0 error code 5
[2020-09-30 09:09:04.846] [   ] [error] !! pick_dir_file error code 5
[2020-09-30 09:09:04.848] [   ] [debug] N:\app\cherrytree_win64_portable\config.cfg parsed

(cherrytree-test2.exe:9252): Pango-WARNING **: 09:09:06.586: couldn't load font "DejaVu Sans Bold Not-Rotated 175.08203125", falling back to "Sans Bold Not-Rotated 175.08203125", expect ugly output.

(cherrytree-test2.exe:9252): Pango-WARNING **: 09:09:06.643: couldn't load font "DejaVu Sans Bold Not-Rotated 294.345703125", falling back to "Sans Bold Not-Rotated 294.345703125", expect ugly output.

(cherrytree-test2.exe:9252): Pango-WARNING **: 09:09:06.664: couldn't load font "DejaVu Sans Bold Not-Rotated 243.080078125", falling back to "Sans Bold Not-Rotated 243.080078125", expect ugly output.

Second launch

** (process:3696): WARNING **: 09:11:37.289: locale::facet::_S_create_c_locale name not valid


(cherrytree-test2.exe:3696): Pango-WARNING **: 09:11:38.715: couldn't load font "DejaVu Sans Bold Not-Rotated 175.08203125", falling back to "Sans Bold Not-Rotated 175.08203125", expect ugly output.

(cherrytree-test2.exe:3696): Pango-WARNING **: 09:11:38.745: couldn't load font "DejaVu Sans Bold Not-Rotated 294.345703125", falling back to "Sans Bold Not-Rotated 294.345703125", expect ugly output.

(cherrytree-test2.exe:3696): Pango-WARNING **: 09:11:38.766: couldn't load font "DejaVu Sans Bold Not-Rotated 243.080078125", falling back to "Sans Bold Not-Rotated 243.080078125", expect ugly output.

gil390 · 2020-09-30T05:23:00Z

Hi,
My result:

C:\Users\Gil\Downloads\cherrytree_0.99.13.0_win64_portable\mingw64\bin>cherrytree-test2.exe

** (process:3012): WARNING **: 07:17:46.346: locale::facet::_S_create_c_locale name not valid

[2020-09-30 07:17:46.646] [gtk] [critical] Class::register_derived_type(): base_query.type_name is NULL.
[2020-09-30 07:17:46.662] [   ] [debug] C:\Users\Gilles\AppData\Local\cherrytree\config.cfg parsed
[2020-09-30 07:17:48.167] [   ] [debug] Node name: 28 lun.

As piyo-gh, my app launched.

Thanks
Gil

savageloki666 · 2020-09-30T15:45:35Z

Does someone have a link to download previous version since the new one is still not working on my main computer?

Thanks in advance!

giuspen · 2020-09-30T18:45:18Z

https://www.giuspen.com/software/cherrytree_0.39.4_setup.exe and https://www.giuspen.com/software/cherrytree_0.39.4_win32_portable.7z - however I'm going to issue shortly a new version 0.99.14 please try it and report if you still have issues

mofo1 · 2020-09-30T19:13:11Z

Love Cherrytree and I use it daily. However, the 0.39.4 edition is prompting to download the latest 0.99.13 and I would prefer to wait until the 0.99.x series is more stable. Is it possible to turn off the prompt without changing preferences for everyone? Thanks! -Jason

…

On Wed, Sep 30, 2020 at 2:45 PM Giuseppe Penone ***@***.***> wrote: https://www.giuspen.com/software/cherrytree_0.39.4_setup.exe and https://www.giuspen.com/software/cherrytree_0.39.4_win32_portable.7z - however I'm going to issue new version 0.99.14 please try and report if you still have issues — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#1184 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AGNOGPZ26QS7L4OOC5HJMYDSIN4FFANCNFSM4R4DKORA> .

savageloki666 · 2020-09-30T19:20:43Z

Thanks a lot and since I have the chance to chat with the owner, I'd like to thank you for this great piece of software too, keep the good work!

giuspen · 2020-09-30T19:28:25Z

@mofo1 it is configurable in the preferences dialog whether to check for newer version at startup

nordstranger · 2020-10-01T08:51:23Z

Just tried 0.99.14.0 both versions. Work excellently. Thanks a lot!

giuspen · 2020-10-01T08:55:21Z

Thanks @StrannikD I'm closing this for now

gil390 · 2020-10-02T04:45:33Z

@giuspen Thank you for your responsiveness and your work.

giuspen added a commit that referenced this issue Sep 28, 2020

windows installer broken generated shortcut and double click on file …

53f582d

…from explorer (#1184)

giuspen added a commit that referenced this issue Sep 29, 2020

windows: do not crash on exception '�locale::facet::_S_create_c_local…

142d488

…e name not valid' (#1184)

giuspen closed this as completed Oct 1, 2020

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

failed to launch on windows 10 #1184

failed to launch on windows 10 #1184

gil390 commented Sep 28, 2020

txe commented Sep 28, 2020

nordstranger commented Sep 28, 2020 •

edited

gil390 commented Sep 28, 2020

gil390 commented Sep 28, 2020

nordstranger commented Sep 28, 2020

txe commented Sep 28, 2020

robertbyers1111 commented Sep 28, 2020 •

edited

gil390 commented Sep 28, 2020

elig0n commented Sep 28, 2020

piyo-gh commented Sep 28, 2020

giuspen commented Sep 28, 2020

giuspen commented Sep 28, 2020

giuspen commented Sep 28, 2020

giuspen commented Sep 28, 2020

nordstranger commented Sep 29, 2020 •

edited

gil390 commented Sep 29, 2020

piyo-gh commented Sep 29, 2020

giuspen commented Sep 29, 2020

giuspen commented Sep 29, 2020

piyo-gh commented Sep 30, 2020 •

edited

gil390 commented Sep 30, 2020

savageloki666 commented Sep 30, 2020

giuspen commented Sep 30, 2020 •

edited

mofo1 commented Sep 30, 2020 via email

savageloki666 commented Sep 30, 2020

giuspen commented Sep 30, 2020

nordstranger commented Oct 1, 2020

giuspen commented Oct 1, 2020

gil390 commented Oct 2, 2020

failed to launch on windows 10 #1184

failed to launch on windows 10 #1184

Comments

gil390 commented Sep 28, 2020

txe commented Sep 28, 2020

nordstranger commented Sep 28, 2020 • edited

gil390 commented Sep 28, 2020

gil390 commented Sep 28, 2020

nordstranger commented Sep 28, 2020

txe commented Sep 28, 2020

robertbyers1111 commented Sep 28, 2020 • edited

gil390 commented Sep 28, 2020

elig0n commented Sep 28, 2020

piyo-gh commented Sep 28, 2020

giuspen commented Sep 28, 2020

giuspen commented Sep 28, 2020

giuspen commented Sep 28, 2020

giuspen commented Sep 28, 2020

nordstranger commented Sep 29, 2020 • edited

gil390 commented Sep 29, 2020

piyo-gh commented Sep 29, 2020

giuspen commented Sep 29, 2020

giuspen commented Sep 29, 2020

piyo-gh commented Sep 30, 2020 • edited

gil390 commented Sep 30, 2020

savageloki666 commented Sep 30, 2020

giuspen commented Sep 30, 2020 • edited

mofo1 commented Sep 30, 2020 via email

savageloki666 commented Sep 30, 2020

giuspen commented Sep 30, 2020

nordstranger commented Oct 1, 2020

giuspen commented Oct 1, 2020

gil390 commented Oct 2, 2020

nordstranger commented Sep 28, 2020 •

edited

robertbyers1111 commented Sep 28, 2020 •

edited

nordstranger commented Sep 29, 2020 •

edited

piyo-gh commented Sep 30, 2020 •

edited

giuspen commented Sep 30, 2020 •

edited