Lock blocks post-only user to add followup

[trasher]

When locking is enable in the configuration, it works as expected with a tech user, but no lock is set for post-only users.

pinf @tomolimo

[tomolimo]

That's by design, post-only users are not locking items, see #54 for more information about design of lock mechanism. Not sure if this was specifically explained.

[trasher]

Thank you.

As far as I can see, specific "post-only" case has not been discussed; so, should we add lock on post-only ? Thoughts?

[tomolimo]

Then that was forgotten from my side in the #54 issue.
But for me 'post-only' users are not concerned by the lock as they my add followups at any time. In our GLPi we prevent them from editing followups:

As the only risk is when a 'post-only' user is going to edit its own followups, the risk of collision is really reduced, I propose to let this like that and to wait for feedbacks from the GLPi global use.

[trasher]

As far as I know, there actually are issues; the user will be denied to add a new followup.

I'll take a deeper look at all of this.

[tomolimo]

then if he is really denied from adding a followup: this is a bug, as by design he should be able as 'post-only' to add a followup, even if ticket is locked by a tech.

[flegastelois]

Hi @ALL,

I confirm that @trasher says, the user will be denied to add a new followup :
https://share.teclib.net/data/public/8ae5d4

[trasher]

Thanks @flegastelois :) @tomolimo yes, sounds like a bug; I've edited ticket title, I'll try to fix. Thanks you for the clarifiactions.