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"Pre-select me as a requester when creating a ticket" not work on version 10.0.0 #11334

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2 tasks done
tizianosartori opened this issue Apr 21, 2022 · 2 comments
Closed
2 tasks done

"Pre-select me as a requester when creating a ticket" not work on version 10.0.0 #11334

tizianosartori opened this issue Apr 21, 2022 · 2 comments
Labels
bug
Milestone
10.0.1

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@tizianosartori
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tizianosartori commented Apr 21, 2022 •
edited

Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.0

Bug description

When default value "Pre-select me as a requester when creating a ticket" is true, a ticket opened with the simplified interface do not link the requester.

Relevant log output

No response

Page URL

/front/helpdesk.public.php?create_ticket=1

Steps To reproduce

No response

Your GLPI setup information

Informazioni sul sistema, l'installazione e la configurazione
GLPI 10.0.0 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:it_IT
Server
 
Operating system: Linux glpi 5.10.0-13-amd64 #1 SMP Debian 5.10.106-1 (2022-03-17) x86_64
PHP 7.4.28 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2,
	calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml,
	mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg,
	sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
	upload_max_filesize="2M" 
Software: Apache/2.4.53 (Debian) (Apache/2.4.53 (Debian) Server at glpi.domain.it Port 443
)
	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36
Server Software: MySQL Community Server - GPL
	Server Version: 8.0.15
	Server SQL Mode: STRICT_TRANS_TABLES,NO_ENGINE_SUBSTITUTION
	Parameters: glpi@192.168.98.5/glpi
	Host info: 192.168.98.5 via TCP/IP

PHP version (7.4.28) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, json, simplexml.

curl extension is installed.

gd extension is installed.

intl extension is installed.

libxml extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (8.0.15) is supported.

The log file has been created successfully.

Write access to /var/www/glpi/files/_cache has been validated.

Write access to /var/www/glpi/config has been validated.

Write access to /var/www/glpi/files/_cron has been validated.

Write access to /var/www/glpi/files has been validated.

Write access to /var/www/glpi/files/_dumps has been validated.

Write access to /var/www/glpi/files/_graphs has been validated.

Write access to /var/www/glpi/files/_lock has been validated.

Write access to /var/www/glpi/files/_pictures has been validated.

Write access to /var/www/glpi/files/_plugins has been validated.

Write access to /var/www/glpi/files/_rss has been validated.

Write access to /var/www/glpi/files/_sessions has been validated.

Write access to /var/www/glpi/files/_tmp has been validated.

Write access to /var/www/glpi/files/_uploads has been validated.

Web access to the files directory should not be allowed but this cannot be checked automatically on this instance.

Make sure access to error log file (/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

zip extension is installed.

bz2 extension is installed.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/glpi/marketplace has been validated.

Access to timezone database (mysql) is not allowed.
GLPI constants
 
GLPI_ROOT: /var/www/glpi
GLPI_CONFIG_DIR: /var/www/glpi/config
GLPI_VAR_DIR: /var/www/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/glpi/files
GLPI_CACHE_DIR: /var/www/glpi/files/_cache
GLPI_CRON_DIR: /var/www/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/glpi/files/_lock
GLPI_LOG_DIR: /var/www/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/glpi/files/_uploads
GLPI_INVENTORY_DIR: /var/www/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/glpi/locales
GLPI_VERSION: 10.0.0
GLPI_SCHEMA_VERSION: 10.0.0@9eb698d8fd49f9256d7bd63a6d747587e0effaff
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022
Libraries
 
htmlawed/htmlawed version 1.2.6 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
mpdf/mpdf in (/var/www/glpi/vendor/mpdf/mpdf/src)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/var/www/glpi/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/var/www/glpi/vendor/symfony/polyfill-php81)
LDAP directories
 
Server: 'ldap://192.168.98.1', Port: '389', BaseDN: 'DC=domain,DC=local', Connection filter:
		'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:
		'CN=Nagios,CN=Users,DC=domain,DC=local', Use TLS: none
Server: 'ldap://192.168.99.1', Port: '389', BaseDN: 'DC=domain,DC=dominio', Connection filter:
		'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:
		'CN=Nagios,CN=Users,DC=domain,DC=dominio', Use TLS: none
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP (anonymous@xxxxxxxx)
Plugins list
 
	datainjection        Name: Data injection                 Version: 2.11.0     State: Enabled
	gappessentials       Name: Gapp Essentials                Version: 1.2.0      State: Installed / not activated
	genericobject        Name: Gestione degli oggetti         Version: 2.12.0     State: Installed / not activated
	jsaddons             Name: JS Addons                      Version: 1.0.0      State: Installed / not activated
	mreporting           Name: More Reporting                 Version: 1.8.0      State: Enabled
	archires             Name: Network Architectures          Version: 2.7.0      State: Installed / not activated
	ocsinventoryng       Name: OCS Inventory NG               Version: 2.0.0-rc2  State: Enabled
	reports              Name: Report                         Version: 1.14.0     State: Installed / not activated
	pdf                  Name: Stampa in PDF                  Version: 2.0.0      State: Installed / not activated
	useditemsexport      Name: Used items export              Version: 2.5.0      State: Installed / not activated
	treeview             Name: Visualizzazione struttura      Version: 1.9.1      State: Installed / not activated

Anything else?

No response
@tizianosartori tizianosartori changed the title "Pre-select me as a requester when creating a ticket" not work on version 10.0 "Pre-select me as a requester when creating a ticket" not work on version 10.0.0 Apr 21, 2022
@orthagh
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orthagh commented Apr 21, 2022

see #11328

@tizianosartori
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see #11328

I can confirm this solve the issue! Thank you

@trasher trasher added this to the 10.0.1 milestone Apr 21, 2022
@trasher trasher added the bug label Apr 21, 2022
@trasher trasher closed this as completed Apr 21, 2022
This was referenced Apr 25, 2022
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@cconard96 cconard96 mentioned this issue May 5, 2022
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@orthagh orthagh mentioned this issue May 12, 2022
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@trasher @orthagh @tizianosartori