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Requester not set when creating ticket through simplified interface #11573

Closed
2 tasks done
kjavi opened this issue May 12, 2022 · 1 comment
Closed
2 tasks done

Requester not set when creating ticket through simplified interface #11573

kjavi opened this issue May 12, 2022 · 1 comment

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@kjavi
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kjavi commented May 12, 2022

Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.0

Bug description

When a ticket is created from the simplified interface, the requester is not set since updating to 10.0

Relevant log output

no relevant output

Page URL

https://glpi.hungast.hu/front/helpdesk.public.php?create_ticket=1

Steps To reproduce

Open simplified interface and create a ticket
error set req
ticket not set req

Your GLPI setup information

Information about system installation & configuration
GLPI 10.0.0 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:en_US
Server
 
Operating system: Linux hungastcloud 4.15.0-176-generic #185-Ubuntu SMP Tue Mar 29 17:40:04 UTC 2022 x86_64
PHP 8.0.18 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2,
	calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl,
	json, ldap, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql,
	posix, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader,
	xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="900" memory_limit="512M" post_max_size="8M" safe_mode="" session.save_handler="files"
	upload_max_filesize="10M" 
Software: Apache/2.4.29 (Ubuntu) (Apache/2.4.29 (Ubuntu) Server at glpi.hungast.hu Port 443
)
	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.64 Safari/537.36
Server Software: mariadb.org binary distribution
	Server Version: 10.5.15-MariaDB-1:10.5.15+maria~bionic
	Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
	Parameters: glpiuser@localhost/glpidb
	Host info: Localhost via UNIX socket

PHP version (8.0.18) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.5.15) is supported.
The log file has been created successfully.
Write access to /var/www/glpi/files/_cache has been validated.
Write access to /var/www/glpi/config has been validated.
Write access to /var/www/glpi/files/_cron has been validated.
Write access to /var/www/glpi/files has been validated.
Write access to /var/www/glpi/files/_dumps has been validated.
Write access to /var/www/glpi/files/_graphs has been validated.
Write access to /var/www/glpi/files/_lock has been validated.
Write access to /var/www/glpi/files/_pictures has been validated.
Write access to /var/www/glpi/files/_plugins has been validated.
Write access to /var/www/glpi/files/_rss has been validated.
Write access to /var/www/glpi/files/_sessions has been validated.
Write access to /var/www/glpi/files/_tmp has been validated.
Write access to /var/www/glpi/files/_uploads has been validated.
Web access to files directory is protected
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: /var/www/glpi
GLPI_CONFIG_DIR: /var/www/glpi/config
GLPI_VAR_DIR: /var/www/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/glpi/files
GLPI_CACHE_DIR: /var/www/glpi/files/_cache
GLPI_CRON_DIR: /var/www/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/glpi/files/_lock
GLPI_LOG_DIR: /var/www/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/glpi/files/_uploads
GLPI_INVENTORY_DIR: /var/www/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/glpi/locales
GLPI_VERSION: 10.0.0
GLPI_SCHEMA_VERSION: 10.0.0@9eb698d8fd49f9256d7bd63a6d747587e0effaff
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022
Libraries
 
htmlawed/htmlawed version 1.2.6 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
mpdf/mpdf in (/var/www/glpi/vendor/mpdf/mpdf/src)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 in (/var/www/glpi/vendor/symfony/polyfill-php81)
LDAP directories
 
Server: '10.254.1.104', Port: '389', BaseDN: 'DC=hungast,DC=local', Connection filter:
		'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:
		'CN=ldapread,OU=Technikai,OU=Felhasznalok,DC=hungast,DC=local', Use TLS: none
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP (anonymous@10.254.1.106)
Plugins list
 
	fields               Name: Additionnal fields             Version: 1.12.7     State: Installed / not activated
	dashboard            Name: Dashboard                      Version: 1.0.2      State: Not installed
	formcreator          Name: Form Creator                   Version: 2.12.5     State: To update
	fusioninventory      Name: FusionInventory                Version: 10.0.0+1.0 State: Enabled
	taskdrop             Name: TaskDrop                       Version: 1.2.0      State: Installed / not activated
	tasklists            Name: Tasks list                     Version: 2.0.0      State: Enabled
Locales overrides

Anything else?

No response

@orthagh
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Contributor

orthagh commented May 12, 2022

see fix already done : #11328 (or take current nightly : https://nightly.glpi-project.org/glpi/)

duplicate of #11334, and #11377

@orthagh orthagh closed this as completed May 12, 2022
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