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<![if !supportLists]> visible, when using enumerations in Outlook e-mails #13399

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2 tasks done
tnrhsv opened this issue Nov 24, 2022 · 7 comments
Closed
2 tasks done

<![if !supportLists]> visible, when using enumerations in Outlook e-mails #13399

tnrhsv opened this issue Nov 24, 2022 · 7 comments
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@cedric-anne
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bug
Milestone
10.0.6

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@tnrhsv
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tnrhsv commented Nov 24, 2022

Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.5

Bug description

Tested multiple times with: Outlook 2016

When an Outlook user sends HTML Format E-Mails to a Receiver in GLPI, the used enumerations are visible like that:

grafik

I would've expected that these words (<![if !supportLists]>- <![endif]>) are removed from glpi before generating a ticket-text from them.
They do not disappear, when sent back as E-Mail into Outlook either.
grafik

Rich-Text enumerations don't generate these lines:

  • First Hyphen
  • Second Hyphen
  • Third Hyphen
    o Next Tab Hyphen
  • Next Next Tab Hyphen

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.5 ( => /usr/share/glpi)
Installation mode: RPM
Current language:en_GB
Server
 
Operating system: Linux yp-glpi.rheine 5.12.15-300.fc34.x86_64 #1 SMP Wed Jul 7 19:46:50 UTC 2021 x86_64
PHP 8.0.8 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype,
	curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring,
	mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, snmp, sockets, sodium, sqlite3, standard, sysvmsg,
	sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="2048M" post_max_size="22M" safe_mode="" session.save_handler="files"
	upload_max_filesize="22M" 
Software: Apache/2.4.48 (Fedora) ()
	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0
Server Software: MariaDB Server
	Server Version: 10.5.11-MariaDB
	Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
	Parameters: root@localhost/glpi
	Host info: Localhost via UNIX socket

PHP version (8.0.8) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, json, simplexml.

curl extension is installed.

gd extension is installed.

intl extension is installed.

libxml extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.5.11) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpi/files/_cache has been validated.

Write access to /etc/glpi has been validated.

Write access to /var/lib/glpi/files/_cron has been validated.

Write access to /var/lib/glpi/files has been validated.

Write access to /var/lib/glpi/files/_dumps has been validated.

Write access to /var/lib/glpi/files/_graphs has been validated.

Write access to /var/lib/glpi/files/_lock has been validated.

Write access to /var/lib/glpi/files/_pictures has been validated.

Write access to /var/lib/glpi/files/_plugins has been validated.

Write access to /var/lib/glpi/files/_rss has been validated.

Write access to /var/lib/glpi/files/_sessions has been validated.

Write access to /var/lib/glpi/files/_tmp has been validated.

Write access to /var/lib/glpi/files/_uploads has been validated.

GLPI data directories are located in a secured path.

For security reasons, SELinux mode should be Enforcing.

PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

zip extension is installed.

bz2 extension is installed.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /usr/share/glpi/marketplace has been validated.

Timezones seems loaded in database.
GLPI constants
 
GLPI_ROOT: "/usr/share/glpi"
GLPI_CONFIG_DIR: "/etc/glpi"
GLPI_VAR_DIR: "/var/lib/glpi/files"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_HTMLAWED: "/usr/share/php/htmLawed/htmLawed.php"
GLPI_FONT_FREESANS: "/usr/share/fonts/gnu-free/FreeSans.ttf"
GLPI_SYSTEM_CRON: true
GLPI_INSTALL_MODE: "RPM"
GLPI_MARKETPLACE_DIR: "/usr/share/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/var/lib/glpi/files"
GLPI_CACHE_DIR: "/var/lib/glpi/files/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/files/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/"
GLPI_I18N_DIR: "/usr/share/glpi/locales"
GLPI_VERSION: "10.0.5"
GLPI_SCHEMA_VERSION: "10.0.5@628dbfbb91eb4caf10c35969d9162b9300b141e0"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2022"
Libraries
 
htmlawed/htmlawed version 1.2.9 in (/usr/share/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/usr/share/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/usr/share/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.5.0 in (/usr/share/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/usr/share/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/usr/share/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/usr/share/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/usr/share/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/usr/share/glpi/vendor/sabre/http/lib)
sabre/uri in (/usr/share/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/usr/share/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/usr/share/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/usr/share/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/usr/share/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/usr/share/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/usr/share/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/usr/share/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/usr/share/glpi/vendor/symfony/console)
scssphp/scssphp in (/usr/share/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/usr/share/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/usr/share/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/usr/share/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/usr/share/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/usr/share/glpi/vendor/ramsey/uuid/src)
psr/log in (/usr/share/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/usr/share/glpi/vendor/psr/simple-cache/src)
psr/cache in (/usr/share/glpi/vendor/psr/cache/src)
league/csv in (/usr/share/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/usr/share/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/usr/share/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/usr/share/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/usr/share/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/usr/share/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/usr/share/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/usr/share/glpi/vendor/symfony/cache)
html2text/html2text in (/usr/share/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/usr/share/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/usr/share/glpi/vendor/symfony/dom-crawler)
twig/twig in (/usr/share/glpi/vendor/twig/twig/src)
twig/string-extra in (/usr/share/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 in (/usr/share/glpi/vendor/symfony/polyfill-php81)
symfony/polyfill-php82 in (/usr/share/glpi/vendor/symfony/polyfill-php82)
phpCas version 1.4.0 in (/usr/share/pear)
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP+SSL (technik100@rheine.schule@sslout.df.eu)
Plugins list
 
	datainjection        Name: Data injection                 Version: 2.12.0     State: Enabled                                 
		Install Method: Marketplace
	fusioninventory      Name: FusionInventory                Version: 9.5+3.0    State: Installed / not activated               
		Install Method: Manual
	moreticket           Name: More ticket                    Version: 1.7.1      State: Not installed                           
		Install Method: Marketplace
	order                Name: Orders management              Version: 2.10.0     State: Enabled                                 
		Install Method: Marketplace

Anything else?

No response
@cedric-anne
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Hi,

Could you provide source of an email that cause this issue into eml format ?

@glpi-project glpi-project deleted a comment from gbiay Nov 24, 2022
@tnrhsv
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tnrhsv commented Nov 24, 2022

TestTicket 2.txt

I managed to get the .eml, but github has problems accepting it. Therefore i changed the file type to .txt.
I've removed all the personal information i could find. If it is necessary to have the .eml uneditted, i could provide it.

@trasher
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trasher commented Nov 24, 2022

I've removed comment that was not written in english.

@gbiay
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gbiay commented Nov 24, 2022

Hi,

Similar issue since upgrade from 9.5.9 to 9.5.11 version this week.

Examples: "n" appears in front of a new line

image

Other html content that appear :

image

Regards,

Guillaume.

@trasher
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trasher commented Nov 24, 2022

@gbiay this is not the same issue, and this is not the same GLPI version. The issue you're talking about is already fixed in GLPI 9.5 branch nightly builds. Please keep this ticket focused on only one problem.

@gbiay
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gbiay commented Nov 24, 2022 •
edited

Hi @trasher,
Thanks for your return and sorry for that.
I see the ticket you're talking about -> 13244 and those duplicated.
Regards,

cedric-anne added a commit to cedric-anne/glpi that referenced this issue Nov 24, 2022
@cedric-anne
Clean Outlook conditionnal code and namespaced tags
259de59 
fixes glpi-project#13399
cedric-anne added a commit to cedric-anne/glpi that referenced this issue Nov 24, 2022
@cedric-anne
Clean Outlook conditionnal code and namespaced tags
8c1e816 
fixes glpi-project#13399
@cedric-anne cedric-anne mentioned this issue Nov 24, 2022
Merged
@cedric-anne cedric-anne self-assigned this Nov 24, 2022
@cedric-anne cedric-anne added this to the 10.0.6 milestone Nov 24, 2022
@cedric-anne
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#13402 should prevent this issue. It does not fix already collected emails.

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@cedric-anne cedric-anne

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@trasher @cedric-anne @gbiay @tnrhsv