Reminder sent to the creator of a task instead of the technician

[deltonio2]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.10

Bug description

When a task with a reminder is created, it is the person who created the task who receives the reminder rather than the technician or group of technicians who must complete the task.
This does not make sense because the creator of the task is not necessarily present when it must be carried out and if he is not assigned to the task it does not concern him.
Conversely, when a ticket is assigned to a technician, it is the technician who receives a notification.
This problem is really blocking and affects a lot of people:

• https://forum.glpi-project.org/viewtopic.php?id=153801
• https://forum.glpi-project.org/viewtopic.php?id=156718
• https://forum.glpi-project.org/viewtopic.php?id=281316
• https://forum.glpi-project.org/viewtopic.php?id=282474
• https://forum.glpi-project.org/viewtopic.php?id=37666
• https://forum.glpi-project.org/viewtopic.php?id=279280
• https://glpi.userecho.com/communities/1/topics/1031-add-groups-member-notification-for-planning-recall-configured-on-a-task-notification-des-membres

Relevant log output

No response

Page URL

No response

Steps To reproduce

1. Create a task, assign another techician and create a reminder
2. Wait for the notification to be sent
3. Notice that it is not sent to the assigned technician

Your GLPI setup information

Informations sur le système, l'installation et la configuration

GLPI 10.0.10 ( => /var/www/html/GLPI)
Installation mode: TARBALL
Current language:fr_FR

Server

 

Operating system: Linux serv-glpi 6.5.0-9-generic #​9-Ubuntu SMP PREEMPT_DYNAMIC Sat Oct  7 01:35:40 UTC 2023 x86_64

PHP 8.2.10-2ubuntu1 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2,

calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml,

mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard,

sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"

upload_max_filesize="2M"

Software: Apache/2.4.57 (Ubuntu) (Apache/2.4.57 (Ubuntu) Server at glpi.marcelin.ch Port 443

)

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36

Server Software: mariadb.org binary distribution

Server Version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2204

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: glpidb@localhost/glpidb

Host info: Localhost via UNIX socket

PHP version (8.2.10-2ubuntu1) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.11.5) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpi/_cache has been validated.

Write access to /etc/glpi/ has been validated.

Write access to /var/lib/glpi/_cron has been validated.

Write access to /var/lib/glpi has been validated.

Write access to /var/lib/glpi/_dumps has been validated.

Write access to /var/lib/glpi/_graphs has been validated.

Write access to /var/lib/glpi/_lock has been validated.

Write access to /var/lib/glpi/_pictures has been validated.

Write access to /var/lib/glpi/_plugins has been validated.

Write access to /var/lib/glpi/_rss has been validated.

Write access to /var/lib/glpi/_sessions has been validated.

Write access to /var/lib/glpi/_tmp has been validated.

Write access to /var/lib/glpi/_uploads has been validated.
GLPI data directories are located in a secured path.

PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.

PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/html/GLPI/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/var/www/html/GLPI"

GLPI_CONFIG_DIR: "/etc/glpi/"

GLPI_VAR_DIR: "/var/lib/glpi"

GLPI_LOG_DIR: "/var/log/glpi"

GLPI_MARKETPLACE_DIR: "/var/www/html/GLPI/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_DOC_DIR: "/var/lib/glpi"

GLPI_CACHE_DIR: "/var/lib/glpi/_cache"

GLPI_CRON_DIR: "/var/lib/glpi/_cron"

GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"

GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"

GLPI_LOCK_DIR: "/var/lib/glpi/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"

GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/html/GLPI/locales"

GLPI_VERSION: "10.0.10"

GLPI_SCHEMA_VERSION: "10.0.10@05de68add675fb55abaeec10f3a2552085594a16"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2023"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/html/GLPI/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/html/GLPI/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/html/GLPI/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.6.2 in (/var/www/html/GLPI/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/html/GLPI/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/html/GLPI/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/html/GLPI/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/html/GLPI/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/html/GLPI/vendor/sabre/http/lib)

sabre/uri in (/var/www/html/GLPI/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/html/GLPI/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/html/GLPI/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/html/GLPI/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/html/GLPI/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/html/GLPI/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/html/GLPI/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/html/GLPI/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/html/GLPI/vendor/symfony/console)

scssphp/scssphp in (/var/www/html/GLPI/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/html/GLPI/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/html/GLPI/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/html/GLPI/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/html/GLPI/vendor/ramsey/uuid/src)

psr/log in (/var/www/html/GLPI/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/html/GLPI/vendor/psr/simple-cache/src)

psr/cache in (/var/www/html/GLPI/vendor/psr/cache/src)

league/csv in (/var/www/html/GLPI/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/html/GLPI/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/html/GLPI/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/html/GLPI/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/html/GLPI/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/html/GLPI/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/html/GLPI/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/html/GLPI/vendor/symfony/cache)

html2text/html2text in (/var/www/html/GLPI/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/html/GLPI/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/html/GLPI/vendor/symfony/dom-crawler)

twig/twig in (/var/www/html/GLPI/vendor/twig/twig/src)

twig/string-extra in (/var/www/html/GLPI/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/html/GLPI/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/html/GLPI/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/html/GLPI/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/html/GLPI/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.6.0 in (/usr/share/php/CAS/source)

LDAP directories

 

Server: 'dus000010.dgep.edu-vaud.ch', Port: '389', BaseDN: 'OU=EDU,DC=dgep,DC=edu-vaud,DC=ch', Connection filter:

'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=GLPI Service

CEPM,OU=Resources,OU=CEPM,OU=EDU,DC=dgep,DC=edu-vaud,DC=ch', Use TLS: none

Server: 'dus000010.dgep.edu-vaud.ch', Port: '389', BaseDN: 'OU=EDU,DC=dgep,DC=edu-vaud,DC=ch', Connection filter: none, RootDN:

'svc-cepm-glpi@dgep.edu-vaud.ch', Use TLS: none

SQL replicas

 

Not active

Notifications

 

Way of sending emails: SMTP+SSL (tickets@marcelin.ch@mail.infomaniak.com)

Plugins list

 

datainjection        Name: Data injection                 Version: 2.13.3     State: Enabled

Install Method: Marketplace

webresources         Name: Web Resources                  Version: 2.0.3      State: Enabled

Install Method: Marketplace

Anything else?

No response

[github-actions]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

[deltonio2]

Same in the version 10.0.11.

[blippercop]

I am not sure if that is thats the case. I created a task for a colleague and the colleague contacted me that he received an email about the task.

[blippercop]

go to /front/notification.php?as_map=0&browse=0&criteria%5B0%5D%5Blink%5D=AND&criteria%5B0%5D%5Bfield%5D=view&criteria%5B0%5D%5Bsearchtype%5D=contains&criteria%5B0%5D%5Bvalue%5D=planning%20recall&itemtype=Notification&start=0

Open it and go to recipients. What is there? Is "Requester, Technician in charge of the task" selected? Otherwise, select it and save.

[deltonio2]

It works ! It should be the default config given the number of people reporting the problem…
Thank's a lot for your help !

[blippercop]

Feel free to link this in the topics to help others ;)
EDIT: Not for the very old topics.