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As you can see the menu is missing some (for us) essential options:
In the preview for Ticket creation Template is everything shown:
The first image I started creating a Ticket as Hotliner and it is also not possible to set any watchers, but what is more essential for us all the text modify/image insert options in the description section are missing. Maybe this is a misconfiguration, but back in Version 10.0.12 was everything fine and I can not find the responsible setting for this as any changes regarding the simplified interface between the patch notes from 10.0.12 to 10.0.14.
Information about system installation & configuration
GLPI 10.0.14 (/itservices => /var/www/localhost/htdocs/glpi-10.0.14)
Installation mode: TARBALL
Current language:en_US
Server
Operating system: Linux storage 5.15.26-gentoo #1 SMP Tue Mar 8 09:35:34 CET 2022 x86_64
PHP 8.1.26 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2,
calendar, ctype, curl, date, dba, dom, exif, fileinfo, filter, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml,
mbstring, mysqli, mysqlnd, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pgsql, posix, session, snmp, soap, sockets, sodium,
standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="300" memory_limit="512M" post_max_size="100M" safe_mode="" session.save_handler="files"
upload_max_filesize="100M" disable_functions=""
Software: Apache/2.4.58 (Apache/2.4.58 Server at glpi.company Port 443
)
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0
Server Software: Source distribution
Server Version: 10.6.17-MariaDB
Server SQL Mode: ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Parameters: glpi@localhost/glpi
Host info: Localhost via UNIX socket
PHP version (8.1.26) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.6.17) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/lib/glpi/_cache has been validated.
Write access to /var/lib/glpi/_cron has been validated.
Write access to /var/lib/glpi has been validated.
Write access to /var/lib/glpi/_dumps has been validated.
Write access to /var/lib/glpi/_graphs has been validated.
Write access to /var/lib/glpi/_lock has been validated.
Write access to /var/lib/glpi/_pictures has been validated.
Write access to /var/lib/glpi/_plugins has been validated.
Write access to /var/lib/glpi/_rss has been validated.
Write access to /var/lib/glpi/_sessions has been validated.
Write access to /var/lib/glpi/_tmp has been validated.
Write access to /var/lib/glpi/_uploads has been validated.
GLPI data directories are located in a secured path.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/localhost/htdocs/glpi-10.0.14/marketplace has been validated.
Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html.
htmlawed/htmlawed version 1.2.14 in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/sabre/http/lib)
sabre/uri in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/symfony/console)
scssphp/scssphp in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/ramsey/uuid/src)
psr/log in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/psr/simple-cache/src)
psr/cache in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/psr/cache/src)
league/csv in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/symfony/cache)
html2text/html2text in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/symfony/dom-crawler)
twig/twig in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/twig/twig/src)
twig/string-extra in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/localhost/htdocs/glpi-10.0.14/vendor/thenetworg/oauth2-azure/src/Provider)
The text was updated successfully, but these errors were encountered:
kalian00
changed the title
New Ticket creation Simplified Interface not shown all options as in the template view for New Ticket
New Ticket creation Simplified Interface does not show all options as in the template view for New Ticket
Apr 30, 2024
There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
Code of Conduct
Is there an existing issue for this?
Version
10.0.14
Bug description
As you can see the menu is missing some (for us) essential options:
In the preview for Ticket creation Template is everything shown:
The first image I started creating a Ticket as Hotliner and it is also not possible to set any watchers, but what is more essential for us all the text modify/image insert options in the description section are missing. Maybe this is a misconfiguration, but back in Version 10.0.12 was everything fine and I can not find the responsible setting for this as any changes regarding the simplified interface between the patch notes from 10.0.12 to 10.0.14.
Any help is well appreciated.
Relevant log output
No response
Page URL
https://.../front/helpdesk.public.php?create_ticket=1
Steps To reproduce
No response
Your GLPI setup information
Information about system installation & configuration
Server
GLPI constants
Libraries
LDAP directories
SQL replicas
Notifications
Plugins list
Anything else?
No response
The text was updated successfully, but these errors were encountered: