Some tickets notifications are not sent

[dan723]

Hi
Glpi 9.1 notification used to works fine, then it just stop sending some ticket notification not all.
For example is sending notification for a new ticket but not for a ticket resolution.
I check the mail queue is empty and in the /var/log/maillog there are no mail sent when I resolve a ticket.
I couldn't find anything in the logs. I tried to upgrade to the version 9.1.2 but the problem still exist.
Any idea about this issue?
Thanks

[Armin83]

Did you change your notification configuration ?

• Home
• Setup
• Notifications
• resolve ticket

[dan723]

No, I didn't .
It just stop working and I can't find the issue

[Armin83]

No bug - for me it is working. For support you should use http://forum.glpi-project.org/

1. Do you use "direct send" setting or mail queue ?
2. Debug mode on and test it. What error do you get ?

[dan723]

Hi,

I don't know where to set "direct send" or "mail queue". email is configured in "notification" -> "email followup configuration"
In debug mode i can't see any error
Ok i will ask for support in http://forum.glpi-project.org/

Thanks

[Armin83]

ok then pls close this case.

you can find the setting "Delay before sending email notifications" here:
Home - Administration - Entities - Add

direct send = 0 minutes
mail quee if you define a value equal or higher 1 minutes

[roshanroche]

@dan723 hello. Did you find a solution for this issue.

[dan723]

Hello. No I didn't Any idea? Thanks El 28/8/2017 16:31, "roshanroche" <notifications@github.com> escribió:

…

@dan723 <https://github.com/dan723> hello. Did you find a solution for this issue. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#2132 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AXEx19qfmdX8tid2RUHPjDfxebPCHvYMks5scxWIgaJpZM4NMHrl> .

[BICB4]

Got the same issue, some mail just aren't sent, started 4 days ago, there weren't any changes. I send them manually but that is not a fix, screened the last 2 cases, cron goes every minute, email is in the queue for over an hour, there isn't a number of tries. Haven't found anything in the logs.

[github-actions]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
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