Show parent and recursive users is sub entities

[nqb]

End-users are hidden in Administraton menu -> Users but could be find in Assets or Tickets.

Entity configuration :

               Organisation name (parent entity)
                    |
                    |
-------------------------------------------
|                   |                     |
|                   |                     |
Entity A (ex : IT)  Entity B           Entity C

All our end-users have self-service recursive profiles on parent entity. Technicians have technician profiles (no recursive) on entity which correspond to their department (ex : IT).

Steps to reproduce (with technician profile) :

• Administration menu -> Users : only technician users visible
• Assistance menu -> Create ticket -> Requester section : all end-users visible
• Assets menu -> Computers -> Select computer -> Select User associated with computer : user visible

Expected behavior :

• Administration menu -> Users : all end-users visible

[orthagh]

Hello @nqb,

First sorry for the long delay of this answer (vacation and lot of works at my return).
The above commit should fix this issue and be part of the next release.
Thank you for your report.

Regards

[yllen]

This correction is not- correct.
I am in a sub-entity. In Administration > Users i must see only users of my sub-entity not all users having right to my sub-entity

[orthagh]

I strongly disagree with your answer (and the revert...)

In all other place, you can view theses users (in read-only), you can access their form (by direct link on the id or with navigation from an asset) but you couldn't list them, it's strange.

If you want to see all users of a particular entity, you should use search engine to do that, not the current active entity.

All others parts of glpi work with this behavior, you see in the list, current entity and recursive.

Why that difference on users ?

[yllen]

This case is only for commandLine.
With your modification, you can update the user even he is in a parent entity

[nqb]

@yllen,

Could you explain your last comment ? I'm not sure to understand.

I agree with @orthagh point of view. Another behavoir which is strange :

• In entity B, create a ticket as technician with end-user requester (self-service recursive profile on parent entity). Below name of requester, you see number of tickets with "Processing" status.
• Click on link "Processing : X" . Search shows only tickets opened in entity B but "Processing : X" seems to count tickets opened in all entities.

[orthagh]

@nqb, we had a phone call with yllen and she explains me the issue with the list of user.
I finally agree with her on the issue, we need more to resolve this.

The case is the list of user doesn't proper check rights and entities with bulk update.
I opened the above pull request with an additionnal fix to address this case.
We need to tests performance with this fix, but i think it will be good

For your aditionnal "strange behavior", could you open a dedicated issue to keep changelog clean, please ?

[nqb]

Ok. Thanks for you return.

[orthagh]

PR merged in current master

[nqb]

Hello,

In 0.90.4, I don't see end-users when I go in Administration -> Users with a technician profile.

[orthagh]

As this change is in fact a feature (and not a bug), the shipping will be for next major version (9.1) planned for mid september and not in bugfixes versions (0.90.x).

I missed to change the milestone and tags in this issue, it's now fixed