UMP SDK cannot retrieve consent info and form on Android

[c0ffeec0der]

Hello,

I am trying to implement EU consent as this documentation

The current condition is:

1. Admob account approved
2. App status in review
3. GDPR message created
4. method isConsentFormAvailable() return false

I had earlier conversation with mobileadssdk team and they refer to this channel.

According to them that it should work with App status in review. But why isConsentFormAvailable() return false?

Kindly advise

Thank you

Plugin Version

2.1.0

Steps to Reproduce

Create as per documentation

Expected results: GDPR message shown

Actual results: isConsentFormAvailable() return false

[huycozy]

Hi @c0ffeec0der This is a known issue being tracked at #660.
Closing this issue as a duplicate, so please follow up on it for further updates.

[c0ffeec0der]

Yes, its similar but the one in #660 dialog box appear for Ios. In this case for android, dialog box does not appear. I just update the comments in #660

[huycozy]

Hi @c0ffeec0der
From our discussion at #660 (comment), I reopen this issue as it's reproducible on Android. Labeling the issue for further investigation. Thank you!

• Sample code: Can use sample code at App Tracking Transparency dialog not appearing in iOS 15.5 #660 (comment) but need to update Admob App ID with the production one due to this another issue when using the test App ID.

• Log:

D/UserMessagingPlatform( 4936): Stored info not exists: IDFA_freqCapNumViews
D/UserMessagingPlatform( 4936): Stored info not exists: IABTCF_TCString
D/UserMessagingPlatform( 4936): Stored info not exists: IABTCF_AddtlConsent
...
AAT error: Invalid response from server.

[c0ffeec0der]

@huycozy While this is being fixed, How do we go about getting EU consent for production? Please advise, Thank you

[jjliu15]

Hi @c0ffeec0der, does the form get shown if you use ConsentDebugSettings with DebugGeography. debugGeographyEea?

My understanding is that you won't get shouldn't get shown a GDPR form unless you're in EU, unless you override using DebugGeography.

[c0ffeec0der]

Hi @jjliu15

The form does not get shown with DebugGeography. debugGeographyEea

I have added you to repo example

That's why it's confusing why it is not working..

[jjliu15]

Can you try adding ConsentInformation.instance.reset(); before calling ConsentInformation.instance.requestConsentInfoUpdate()?

[jjliu15]

And also share the logcat?

[c0ffeec0der]

I tried ConsentInformation.instance.reset();; still the same, no dialog box

Yep, just added the logcat

[jjliu15]

I see the error message:

11-13 12:29:56.787  5910  5948 I flutter : AAT error: Instance of 'FormError'

Could you print out the errorCode and message of the FormError?

[c0ffeec0der]

Hi @jjliu15 It's,

'11-15 23:16:02.923 6475 6507 I flutter : AAT error: 1 - Invalid response from server.'

Doesn't give much info unfortunately.. Here's the latest log

Question, are you seeing the same result on your end with another dummy live account?

[c0ffeec0der]

@jjliu15, just wondering if you are seeing the same error on your end using the sample repo? But you need to use your live admob dummy app to test

I think @huycozy might have test it and see the same error in this thread

Please advise. Thanks

[c0ffeec0der]

@jjliu15 @huycozy It's working now. I think the issue is caused by admob account not approved yet. I just tested it once again after approved and its working :) Thank you :)