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feat: add Configurable Analysis, Bulk Upload, Bulk Analyze, Delete Is…
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…sue Apis (#3736)

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Source-Link: https://togithub.com/googleapis/googleapis/commit/59a66eb3180ea8474c0a22da3fe964dbe7428c77

Source-Link: https://togithub.com/googleapis/googleapis-gen/commit/9e7f289c6c6e4fd5f63b6dcfee0d272ab1dca1de
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3 changes: 3 additions & 0 deletions packages/google-cloud-contactcenterinsights/README.md
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Expand Up @@ -87,6 +87,7 @@ Samples are in the [`samples/`](https://github.com/googleapis/google-cloud-node/

| Sample | Source Code | Try it |
| --------------------------- | --------------------------------- | ------ |
| Contact_center_insights.bulk_analyze_conversations | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.bulk_analyze_conversations.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.bulk_analyze_conversations.js,samples/README.md) |
| Contact_center_insights.calculate_issue_model_stats | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.calculate_issue_model_stats.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.calculate_issue_model_stats.js,samples/README.md) |
| Contact_center_insights.calculate_stats | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.calculate_stats.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.calculate_stats.js,samples/README.md) |
| Contact_center_insights.create_analysis | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.create_analysis.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.create_analysis.js,samples/README.md) |
Expand All @@ -96,6 +97,7 @@ Samples are in the [`samples/`](https://github.com/googleapis/google-cloud-node/
| Contact_center_insights.create_view | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.create_view.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.create_view.js,samples/README.md) |
| Contact_center_insights.delete_analysis | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_analysis.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_analysis.js,samples/README.md) |
| Contact_center_insights.delete_conversation | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_conversation.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_conversation.js,samples/README.md) |
| Contact_center_insights.delete_issue | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_issue.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_issue.js,samples/README.md) |
| Contact_center_insights.delete_issue_model | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_issue_model.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_issue_model.js,samples/README.md) |
| Contact_center_insights.delete_phrase_matcher | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_phrase_matcher.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_phrase_matcher.js,samples/README.md) |
| Contact_center_insights.delete_view | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_view.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_view.js,samples/README.md) |
Expand All @@ -108,6 +110,7 @@ Samples are in the [`samples/`](https://github.com/googleapis/google-cloud-node/
| Contact_center_insights.get_phrase_matcher | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_phrase_matcher.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_phrase_matcher.js,samples/README.md) |
| Contact_center_insights.get_settings | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_settings.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_settings.js,samples/README.md) |
| Contact_center_insights.get_view | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_view.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_view.js,samples/README.md) |
| Contact_center_insights.ingest_conversations | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.ingest_conversations.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.ingest_conversations.js,samples/README.md) |
| Contact_center_insights.list_analyses | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_analyses.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_analyses.js,samples/README.md) |
| Contact_center_insights.list_conversations | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_conversations.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_conversations.js,samples/README.md) |
| Contact_center_insights.list_issue_models | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_issue_models.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_issue_models.js,samples/README.md) |
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169 changes: 169 additions & 0 deletions ...centerinsights/protos/google/cloud/contactcenterinsights/v1/contact_center_insights.proto
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Expand Up @@ -121,6 +121,33 @@ service ContactCenterInsights {
option (google.api.method_signature) = "name";
}

// Analyzes multiple conversations in a single request.
rpc BulkAnalyzeConversations(BulkAnalyzeConversationsRequest) returns (google.longrunning.Operation) {
option (google.api.http) = {
post: "/v1/{parent=projects/*/locations/*}/conversations:bulkAnalyze"
body: "*"
};
option (google.api.method_signature) = "parent,filter,analysis_percentage";
option (google.longrunning.operation_info) = {
response_type: "BulkAnalyzeConversationsResponse"
metadata_type: "BulkAnalyzeConversationsMetadata"
};
}

// Imports conversations and processes them according to the user's
// configuration.
rpc IngestConversations(IngestConversationsRequest) returns (google.longrunning.Operation) {
option (google.api.http) = {
post: "/v1/{parent=projects/*/locations/*}/conversations:ingest"
body: "*"
};
option (google.api.method_signature) = "parent";
option (google.longrunning.operation_info) = {
response_type: "IngestConversationsResponse"
metadata_type: "IngestConversationsMetadata"
};
}

// Export insights data to a destination defined in the request body.
rpc ExportInsightsData(ExportInsightsDataRequest) returns (google.longrunning.Operation) {
option (google.api.http) = {
Expand Down Expand Up @@ -237,6 +264,14 @@ service ContactCenterInsights {
option (google.api.method_signature) = "issue,update_mask";
}

// Deletes an issue.
rpc DeleteIssue(DeleteIssueRequest) returns (google.protobuf.Empty) {
option (google.api.http) = {
delete: "/v1/{name=projects/*/locations/*/issueModels/*/issues/*}"
};
option (google.api.method_signature) = "name";
}

// Gets an issue model's statistics.
rpc CalculateIssueModelStats(CalculateIssueModelStatsRequest) returns (CalculateIssueModelStatsResponse) {
option (google.api.http) = {
Expand Down Expand Up @@ -456,6 +491,9 @@ message CreateAnalysisOperationMetadata {
type: "contactcenterinsights.googleapis.com/Conversation"
}
];

// Output only. The annotator selector used for the analysis (if any).
AnnotatorSelector annotator_selector = 4 [(google.api.field_behavior) = OUTPUT_ONLY];
}

// Request to create a conversation.
Expand Down Expand Up @@ -559,6 +597,73 @@ message DeleteConversationRequest {
bool force = 2;
}

// The request to ingest conversations.
message IngestConversationsRequest {
// Configuration for Cloud Storage bucket sources.
message GcsSource {
// Required. The Cloud Storage bucket containing source objects.
string bucket_uri = 1 [(google.api.field_behavior) = REQUIRED];
}

// Configuration for processing transcript objects.
message TranscriptObjectConfig {
// Required. The medium transcript objects represent.
Conversation.Medium medium = 1 [(google.api.field_behavior) = REQUIRED];
}

// Configuration that applies to all conversations.
message ConversationConfig {
// An opaque, user-specified string representing the human agent who handled
// the conversations.
string agent_id = 1;
}

// Configuration for an external data store containing objects that will
// be converted to conversations.
oneof source {
// A cloud storage bucket source.
GcsSource gcs_source = 2;
}

// Configuration for converting individual `source` objects to conversations.
oneof object_config {
// Configuration for when `source` contains conversation transcripts.
TranscriptObjectConfig transcript_object_config = 3;
}

// Required. The parent resource for new conversations.
string parent = 1 [
(google.api.field_behavior) = REQUIRED,
(google.api.resource_reference) = {
type: "locations.googleapis.com/Location"
}
];

// Configuration that applies to all conversations.
ConversationConfig conversation_config = 4;
}

// The metadata for an IngestConversations operation.
message IngestConversationsMetadata {
// Output only. The time the operation was created.
google.protobuf.Timestamp create_time = 1 [(google.api.field_behavior) = OUTPUT_ONLY];

// Output only. The time the operation finished running.
google.protobuf.Timestamp end_time = 2 [(google.api.field_behavior) = OUTPUT_ONLY];

// Output only. The original request for ingest.
IngestConversationsRequest request = 3 [(google.api.field_behavior) = OUTPUT_ONLY];

// Output only. Partial errors during ingest operation that might cause the operation
// output to be incomplete.
repeated google.rpc.Status partial_errors = 4 [(google.api.field_behavior) = OUTPUT_ONLY];
}

// The response to an IngestConversations operation.
message IngestConversationsResponse {

}

// The request to create an analysis.
message CreateAnalysisRequest {
// Required. The parent resource of the analysis.
Expand Down Expand Up @@ -631,6 +736,59 @@ message DeleteAnalysisRequest {
];
}

// The request to analyze conversations in bulk.
message BulkAnalyzeConversationsRequest {
// Required. The parent resource to create analyses in.
string parent = 1 [
(google.api.field_behavior) = REQUIRED,
(google.api.resource_reference) = {
type: "locations.googleapis.com/Location"
}
];

// Required. Filter used to select the subset of conversations to analyze.
string filter = 2 [(google.api.field_behavior) = REQUIRED];

// Required. Percentage of selected conversation to analyze, between
// [0, 100].
float analysis_percentage = 3 [(google.api.field_behavior) = REQUIRED];

// To select the annotators to run and the phrase matchers to use
// (if any). If not specified, all annotators will be run.
AnnotatorSelector annotator_selector = 8;
}

// The metadata for a bulk analyze conversations operation.
message BulkAnalyzeConversationsMetadata {
// The time the operation was created.
google.protobuf.Timestamp create_time = 1;

// The time the operation finished running.
google.protobuf.Timestamp end_time = 2;

// The original request for bulk analyze.
BulkAnalyzeConversationsRequest request = 3;

// The number of requested analyses that have completed successfully so far.
int32 completed_analyses_count = 4;

// The number of requested analyses that have failed so far.
int32 failed_analyses_count = 5;

// Total number of analyses requested. Computed by the number of conversations
// returned by `filter` multiplied by `analysis_percentage` in the request.
int32 total_requested_analyses_count = 6;
}

// The response for a bulk analyze conversations operation.
message BulkAnalyzeConversationsResponse {
// Count of successful analyses.
int32 successful_analysis_count = 1;

// Count of failed analyses.
int32 failed_analysis_count = 2;
}

// The request to export insights.
message ExportInsightsDataRequest {
// A BigQuery Table Reference.
Expand Down Expand Up @@ -891,6 +1049,17 @@ message UpdateIssueRequest {
google.protobuf.FieldMask update_mask = 2;
}

// The request to delete an issue.
message DeleteIssueRequest {
// Required. The name of the issue to delete.
string name = 1 [
(google.api.field_behavior) = REQUIRED,
(google.api.resource_reference) = {
type: "contactcenterinsights.googleapis.com/Issue"
}
];
}

// Request to get statistics of an issue model.
message CalculateIssueModelStatsRequest {
// Required. The resource name of the issue model to query against.
Expand Down
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