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samples: create analysis #44

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33 changes: 33 additions & 0 deletions samples/snippets/create_analysis.py
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# Copyright 2021 Google LLC
#
# Licensed under the Apache License, Version 2.0 (the "License");
# you may not use this file except in compliance with the License.
# You may obtain a copy of the License at
#
# http://www.apache.org/licenses/LICENSE-2.0
#
# Unless required by applicable law or agreed to in writing, software
# distributed under the License is distributed on an "AS IS" BASIS,
# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
# See the License for the specific language governing permissions and
# limitations under the License.
#
# [START contactcenterinsights_create_analysis]
from google.cloud import contact_center_insights_v1


def create_analysis(conversation_name: str) -> contact_center_insights_v1.Analysis:
# Construct an analysis.
analysis = contact_center_insights_v1.Analysis()

# Call the Insights client to create an analysis.
insights_client = contact_center_insights_v1.ContactCenterInsightsClient()
analysis_operation = insights_client.create_analysis(
parent=conversation_name, analysis=analysis
)
analysis = analysis_operation.result(timeout=86400)
print(f"Created {analysis.name}")
return analysis


# [END contactcenterinsights_create_analysis]
68 changes: 68 additions & 0 deletions samples/snippets/test_create_analysis.py
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# Copyright 2021 Google LLC
#
# Licensed under the Apache License, Version 2.0 (the "License");
# you may not use this file except in compliance with the License.
# You may obtain a copy of the License at
#
# http://www.apache.org/licenses/LICENSE-2.0
#
# Unless required by applicable law or agreed to in writing, software
# distributed under the License is distributed on an "AS IS" BASIS,
# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
# See the License for the specific language governing permissions and
# limitations under the License.
#
import google.auth

from google.cloud import contact_center_insights_v1

import pytest

import create_analysis

TRANSCRIPT_URI = "gs://cloud-samples-data/ccai/chat_sample.json"
AUDIO_URI = "gs://cloud-samples-data/ccai/voice_6912.txt"


@pytest.fixture
def project_id():
_, project_id = google.auth.default()
return project_id


@pytest.fixture
def conversation_resource(project_id):
# Create a conversation.
insights_client = contact_center_insights_v1.ContactCenterInsightsClient()

parent = contact_center_insights_v1.ContactCenterInsightsClient.common_location_path(
project_id, "us-central1"
)

conversation = contact_center_insights_v1.Conversation()
conversation.data_source.gcs_source.transcript_uri = TRANSCRIPT_URI
conversation.data_source.gcs_source.audio_uri = AUDIO_URI
conversation.medium = contact_center_insights_v1.Conversation.Medium.CHAT

conversation = insights_client.create_conversation(
parent=parent, conversation=conversation
)
yield conversation

# Delete the conversation.
delete_request = contact_center_insights_v1.DeleteConversationRequest()
delete_request.name = conversation.name
delete_request.force = True
insights_client.delete_conversation(request=delete_request)


@pytest.fixture
def analysis_resource(conversation_resource):
conversation_name = conversation_resource.name
yield create_analysis.create_analysis(conversation_name)


def test_create_analysis(capsys, analysis_resource):
analysis = analysis_resource
out, err = capsys.readouterr()
assert "Created {}".format(analysis.name) in out