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Time out error #13

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Peter0987 opened this issue May 28, 2021 · 25 comments
Closed

Time out error #13

Peter0987 opened this issue May 28, 2021 · 25 comments
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@gruijter

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@Peter0987
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HI Robin, thanks for the app.

Unfortunately I get a time out error and afterwards a comment that it could not find that pairsession.

I have plugged in the P1 in lan and the p1 and the plugwise home app works, however I can't seem to connect it to the homey. Do you know why? thanks in advance!
Kind regards
Peter
@gruijter
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Can you create a diagnostics report pls

@gruijter gruijter self-assigned this May 28, 2021
@gruijter gruijter reopened this May 28, 2021
@Peter0987
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thank you the nr is
22260E

@gruijter
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I meant an app diagnostics report 🙃

@Peter0987
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oops sorry! How do I do that?

@gruijter
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gruijter commented May 28, 2021 •
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From the app settings
Screenshot_20210528-165519_Homey.jpg

@Peter0987
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found it:
2021-05-28 16:42:00 [err] Pair error Error: connect
ETIMEDOUT 192.168.0.97:80 at TCPConnectWrap.afterConnect [as oncomplete]
(net.js:1137:16){ errno: 'ETIMEDOUT', code: 'ETIMEDOUT',
syscall: 'connect', address: '192.168.0.97' port: 80 }

@gruijter
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What happens if you enter that ip address in your webbrowser?

@Peter0987
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i get the login

@Peter0987
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i'm asked for a username and password, but i don't which one

@Peter0987
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managed to login. so that works

@gruijter
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Mmh. How long after you enter the ip does it take to get the login screen?

By the way: username is smile, password is the id from the sticker on the device.

And it is a Smile P1, not a Smile?

@Peter0987
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Peter0987 commented May 29, 2021 via email

@gruijter
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Ok, will try to reproduce tonight but I'm not sure what is going on.

What is your homey fw level, app level and smile fw level?

@gruijter
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I have tried removing the app, installed the latest version from the app store (3.1.0). Added my Smile P1 from my Android phone. And it worked immediately...

I then upgraded the smiles fw to version 4.1.3. And did all the above again.
And again it worked immediately.

I also tried adding it from a browser: https://tools.developer.homey.app/tools/pair
Also there no problem at all.

So I don't know what is going on. You might still want to send me a full app diagnostics report after you try to pair (I never received this from you).

@Peter0987
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Peter0987 commented May 29, 2021 via email

@gruijter
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gruijter commented May 29, 2021 •
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Pls press on the button Create Diagnostics Report in the app settings

And what software levels are you using? See my questions above

@Peter0987
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Peter0987 commented May 29, 2021 via email

@Peter0987
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Peter0987 commented May 31, 2021 via email

@gruijter
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Got it. And the firmware levels of Homey and Smile are?

@Peter0987
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Peter0987 commented May 31, 2021 via email

@gruijter
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Smile firmware level 🤣

@Peter0987
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Peter0987 commented May 31, 2021 via email

@gruijter
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that is interesting. Mine is at 4.1.3 and unable to upgrade to 4.1.4.

How did you get it to upgrade to 4.1.4?

@Peter0987
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Peter0987 commented May 31, 2021 via email

@gruijter
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gruijter commented May 31, 2021 •
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Well, I'm definitely stuck at 4.1.

Do you know how to do port forwarding in your router? If so I would like to have remote access to your Smile to do further investigations.

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