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Troubleshooting System issues

Dan Kerchner edited this page Jun 28, 2019 · 3 revisions
Symptom The system is very slow, and/or it presents an error message about This website is under heavy load (queue full)
Probable root cause Problems with the passenger queue
Recommended solution Try running passenger-status - if the total memory size of all of the processes is multiple GB (for example, > 5GB total), then try using the PIDs (process IDs) listed in the passenger-status output, and kill those processes. See more info at https://www.phusionpassenger.com/library/admin/apache/overall_status_report.html#dealing-with-common-request-related-problems and https://www.phusionpassenger.com/library/admin/apache/overall_status_report.html#dealing-with-common-process-related-problems

Questions to consider

  • Is solr running? If not, can it be successfully started with sudo service solr start on the Fedora/Solr server?

  • TBD