Intro page participant 1

[kelenelee]

Recording

• Decide who is going to record the call with Zoom Pro. If there is no Zoom Pro available, use Otter as a backup to transcribe the audio
• Comment beelow the DS Google Drive link of the recording files
• Update recruiting spreadsheet

Facilitating

Prepare

• Review the plan Wiki rewrite #406 and usability test session tips
  • Read the script out loud.
  • Run a pilot with someone on the team pretending to be the participant.

Day of

• Send a reminder to the participant via Slack direct message.
• Open Slack to your DMs with the note-taker, and keep it in the background. This is to receive any questions the note-taker might want you to ask (use your best judgment according to usability testing best practices as to whether the question is worth asking).
• Start the meeting room 10 minutes before. Wait 15 minutes if participant is late.

During

• Turn video off when they start sharing their screen.
• Remain neutral – you are there to listen and watch. Do not jump in and help participants immediately and do not lead the participant. If the participant asks a question, reply with “What do you think?” or “I am interested in what you would do.” If the participant gives up and asks for help, you must decide whether to end the scenario, give a hint, or give more substantial help.

Note-taking

Prep

• Review the plan Wiki rewrite #406 and usability test session tips

Day of

• Open Slack to your DMs with the facilitator, and keep it in the background. This is in case you think of questions you want the facilitator to ask the participant, or if anything happens during the session
• Have your note-taking template ready
• Be present in the meeting room 10 minutes before. Wait 15 minutes if participant is late

During

• Keep your video off
• Remain neutral – you are there to listen and watch. Do not jump in and help participants immediately and do not lead the participant.

Analysis

• Read article on analyzing usability tests
• Watch the recording and observe participant behavior, and make your notes here
• List problems and classify them as critical (If we do not fix this, users will not be able to complete the scenario), serious (many users will be frustrated if we do not fix this; they may give up) or minor (users are annoyed, but this does not keep them from completing the scenario)
• Provide feedback on session protocol to next facilitator
• Revisit previous participant analyses as more people participate in the usability test

[kelenelee]

this was a test of the FF usability templates, closing now