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Guide: Effective practices for user testing #29

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daniellex0 opened this issue Feb 22, 2021 · 7 comments
Open
3 of 10 tasks

Guide: Effective practices for user testing #29

daniellex0 opened this issue Feb 22, 2021 · 7 comments
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complexity: good first issue CoP: UI/UX Please do not delete this label (message from Bonnie) feature: guide creation Guide: Research Researching topic in relevant resources
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UI/UX Templates and Guides

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@daniellex0
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daniellex0 commented Feb 22, 2021 •
edited by pogwon
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Overview

We need to create a guide about effective user testing practices that UX/UI designers and researchers at Hack for LA can reference to carry out informative user testing

Action Items

  • Gather examples of how other projects or volunteers have done their user testing (message researchers, explore team GitHub's, and/or brainstorm with the community of practice)
    • Once done, remove the "Guide: Gather Examples" label and add the "Guide: Research" label
  • Research existing information about effective user testing practices in relevant resources including online articles, slack communities, etc.
    • Once done, remove the "Guide: Research" label and add the "Guide: Draft Guide" label
  • Create a draft guide, either in markdown format in this issue or a google doc in the [ux/ui google drive]
    • Once done, remove the "Guide: Draft Guide" label and add the "Guide: Review Guide" label
  • Review the guide with UX/UI community of practice
    • Once done, remove the "Guide: Review Guide" label and add the "Guide: Leadership Review" label
  • Present to the Hack for LA leadership team for sign off
    • Once approved, remove the "Guide: Leadership Review" label and add the "Guide: Place Guide" label

Resources

Update issue #15 with the name of item you are working on

Projects to check
@daniellex0 daniellex0 added documentation Improvements or additions to documentation Guide: Research Researching topic in relevant resources labels Feb 22, 2021
@daniellex0 daniellex0 added this to Ice Box in UI/UX Templates and Guides via automation Feb 22, 2021
@daniellex0 daniellex0 moved this from Ice Box to Prioritized Backlog in UI/UX Templates and Guides Feb 22, 2021
@daniellex0 daniellex0 moved this from Prioritized Backlog to In progress (actively working) in UI/UX Templates and Guides Apr 6, 2021
@ExperimentsInHonesty ExperimentsInHonesty removed role: UX Research documentation Improvements or additions to documentation labels Nov 3, 2021
@ExperimentsInHonesty
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Hi @apurvabarve it looks like Danielle assigned you to this issue on April 5th. Are you still interested in working on this, or would you like to be unassigned? If you have created any documents or folders for this issue, please add those links to this issue.

@ExperimentsInHonesty ExperimentsInHonesty moved this from In progress (actively working) to Prioritized Backlog in UI/UX Templates and Guides Dec 1, 2021
@anitadesigns anitadesigns self-assigned this Jun 5, 2022
@bradyse bradyse added Guide: Gather Examples Gathering examples of how other projects or volunteers have done this and removed Guide: Research Researching topic in relevant resources labels Jun 9, 2022
@anitadesigns anitadesigns moved this from Backlog to In progress (actively working) in UI/UX Templates and Guides Jun 9, 2022
@SheIsBukki SheIsBukki mentioned this issue Jul 11, 2022
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@anitadesigns anitadesigns removed their assignment Aug 2, 2022
@bradyse bradyse moved this from In progress (actively working) to Backlog in UI/UX Templates and Guides Oct 11, 2022
@ejstalker ejstalker self-assigned this Feb 2, 2023
@ejstalker ejstalker moved this from Backlog to In progress (actively working) in UI/UX Templates and Guides Feb 2, 2023
@ejstalker ejstalker moved this from In progress (actively working) to Backlog in UI/UX Templates and Guides Feb 5, 2023
@ejstalker ejstalker removed their assignment Feb 5, 2023
@pogwon pogwon self-assigned this May 1, 2023
@pogwon pogwon moved this from Backlog to In progress (actively working) in UI/UX Templates and Guides May 1, 2023
@pogwon pogwon mentioned this issue May 2, 2023
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@amejiamesinas amejiamesinas mentioned this issue Jun 2, 2023
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@pogwon
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pogwon commented Jun 3, 2023

I gathered available resources from all the projects list - couldn't find anything in Brigade Organizer's Playbook, Civic Tech Structure, Data Science Projects, GreenEarthOS, Guides, HomeUniteUs, People Depot, Tables Team, or VRMS. There are quite a few resources from each community of practice that require access to their respective Google drives. I have reached out to either the PM or UX Research/Design leads from 100 Automations, 311 Data, Access the Data, Open Community Survey, Expunge Assist, Food Oasis LA, and Lucky Parking. Hopefully I will be able to get in touch soon so I can include more information about best practices for their usability testing.

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pogwon commented Jun 9, 2023 •
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Record of conversations with other teams through Slack:

100 Automations

  • Slack Thread
  • Summary of Communication
    • 2023-06-02 Peter Gwon wrote:
      • Hi [@Susan Tang](https://hackforla.slack.com/team/U01LBRFCF3R) are you still the UI/UX lead for 100automations? (If Susan is not the lead anymore, can someone else on the team let me know who is?)

311 Data

  • Slack Thread
  • Summary of Communication
    • 2023-05-11 Peter Gwon wrote:
      • Hi [@Dana Chen](https://hackforla.slack.com/team/U0112KZPV6C) are you still the UI/UX lead for 311 data? (If Dana is not the lead anymore, can someone else on the team let me know who is?)

Access the Data

  • Slack Thread
  • Summary of Communication
    • 2023-06-02 Peter Gwon wrote:
      • Hi [@Aparna Gopal](https://hackforla.slack.com/team/U0245UJP868) are you still the UX Researcher for Access the Data? (If Aparna is not the UX researcher anymore, can someone else on the team let me know who is?)
    • 2023-06-02 Aparna Gopal wrote:
      • [@Peter Gwon](https://hackforla.slack.com/team/U051F68PG2C) Yes, I am the UX Researcher for Access the Data. You can post your questions here, happy to help!
      • [In the meantime, Access the Data’s Research Wiki [WIP] is a good place to start ⬇️ (https://github.com/hackforla/access-the-data/wiki/Research)

Community Survey

  • Slack Thread
  • Summary of Communication
    • 2023-06-02 Peter Gwon wrote:
      • Hi [@MK Leibman](https://hackforla.slack.com/team/U031V93CYB0) are you still the UI/UX Designer/Researcher for Open Community Survey? (If Mary Kate is not the designer/researcher anymore, can someone else on the team let me know who is?)

Expunge Assist

  • Slack Thread
  • Summary of Communication
    • 2023-06-02 Peter Gwon wrote:
      • Hi [@James Shin](https://hackforla.slack.com/team/U04BS46F67L) are you still the Design PM for Expunge Assist? (If James is not the Design PM anymore, can someone else on the team let me know who is?)
    • 2023-06-03 Samantha Hyler wrote:
      • [@Julia Church](https://hackforla.slack.com/team/U04QLRM71PZ) is now the design pm
    • 2023-06-08 Peter Gwon wrote:
      • Thank you! I’ll go ahead and and get in contact.
      • Hi [@Julia Church](https://hackforla.slack.com/team/U04QLRM71PZ) I’m part of the Guides team and wanted to see if you had any more resources from the Wiki on how your team approaches usability testing.

Food Oasis

  • Slack Thread
  • Summary of Communication
    • 2023-06-02 Peter Gwon wrote:
      • Hi [@Bryan Wu](https://hackforla.slack.com/team/U01PG6RD0T1) are you still the UX/UR lead for FOLA? (If Bryan is not the lead anymore, can someone else on the team let me know who is?)
    • 2023-06-02 Brian Wu wrote:
      • Hi Peter, yes, I’m still design lead
      • and User Research lead is [@Gigi P](https://hackforla.slack.com/team/U02KZ8WSHHV)
    • 2023-06-08 Peter Gwon wrote:
      • Hi Bryan, I’m currently working on a Guide on effective practices for usability testing. I was really only able to find one resource from FOLA (https://github.com/hackforla/food-oasis/issues/883) and was wondering if you had any resources/information on how you approached usability testing in your community of practice. Thank you!
    • 2023-06-09 Brian Wu wrote:
      • For usability, we do heuristic evaluations mostly right now and hope to be doing actual user-testing in the future. We don’t do A/B testing like the issue above (read the comments in the issue), but we occasionally do surveys on our and HfLA’s slack showing different options and asking for feedback
  • Conclusion: They aren't conducting any usability testing besides surveys, since they are such a small team.

Lucky Parking

  • Slack Thread
  • Summary of Communication
    • 2023-06-02 Peter Gwon wrote:
      • Hi [@mklmrgn](https://hackforla.slack.com/team/U01SPJCC26A) are you still the UI/UX lead for Lucky Parking? (If Michael is not the lead anymore, can someone else on the team let me know who is?)
    • 2023-06-05 Michael Morgan wrote:
      • Hi Peter. Feel free to DM me if you have any questions. I’m in Mexico right now, so may be slow to respond early this week
    • 2023-06-08 Peter Gwon wrote:
      • Hi Michael, I’m currently working on a Guide on effective practices for usability testing. I was really only able to find one resource from Lucky Parking (https://github.com/hackforla/lucky-parking/issues/391) and was wondering if you had any resources/information on how you approached usability testing in your community of practice. Thank you!
    • 2023-06-09 Michael Morgan wrote:
      • Hi Peter. I wasn’t in charge of the Research process, but perhaps I can send you a doc with our process (ie two rounds of testing / iteration) as well as a usability test script?
    • 2023-06-09 Peter Gwon wrote:
      • That would be extremely helpful!
    • 2023-06-15 Peter Gwon wrote:
      • Hi Michael, just following up, did you have any of the resources that documented your testing processes?
    • 2023-06-15 Michael Morgan wrote:
      • Yes! Sorry for the delay. I can send you something tomorrow
    • 2023-06-19 Michael Morgan wrote:
      • Here you go Peter, hopefully these are helpful: https://docs.google.com/document/d/1katx0Z1eJUR9oKKiIT_qHt_7tES0tAOE5rkU8A4bx5Q/edit?usp=sharing Generative interview & “mini usability test” for the Beta Site: https://docs.google.com/document/d/1AcovNhLsMVqWbFrFRAhQBQXEUVvGjpxlgeM1us54wYM/edit?usp=sharing Usability Testing and “mini interview” for Low Fi Prototype: https://docs.google.com/document/d/14egQfJMmjK2NK3Gn6dqybbi0YtDwESuq_OlJRfbeuCQ/edit?usp=sharing
    • 2023-06-19 Peter Gwon wrote:
      • I don’t think I can access the last one because I haven’t been added to the Google Drive. But the first two are great - thank you so much Michael!
    • 2023-06-20 Michael Morgan wrote:
      • I’ll get you one you can open!

@pogwon pogwon added Guide: Research Researching topic in relevant resources and removed Guide: Gather Examples Gathering examples of how other projects or volunteers have done this labels Jun 14, 2023
@sofialaguna sofialaguna mentioned this issue Aug 24, 2023
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@ExperimentsInHonesty
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@pogwon Please provide update

  1. Progress: "What is the current status of your project? What have you completed and what is left to do?"
  2. Blockers: "Difficulties or errors encountered."
  3. Availability: "How much time will you have this week to work on this issue?"
  4. ETA: "When do you expect this issue to be completed?"
  5. Pictures or links* (if necessary): "Add any pictures or links that will help illustrate what you are working on."
  • remember to add links to the top of the issue if they are going to be needed again.

@juliagab56
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Hi @pogwon !!

We are conducting the CoP audit #553 and implementing some new guidelines. Are you still working on this issue?

@juliagab56 juliagab56 moved this from In progress (actively working) to Links/Questions/Review in UI/UX Templates and Guides Apr 4, 2024
@pogwon
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pogwon commented Apr 5, 2024 •
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Update

Gathered resources from past issues and reaching out to other teams on Slack. I stopped here, because the guidelines said to stop at this point, since the team was in the process of updating instructions for further steps (though I am not sure if that is still the case). I can go ahead and unassign myself from this issue and move it into the Prioritized Backlog.

@pogwon pogwon removed their assignment Apr 5, 2024
@Aparna1Gopal
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hackforla/guides#107

@ExperimentsInHonesty ExperimentsInHonesty added the CoP: UI/UX Please do not delete this label (message from Bonnie) label May 31, 2024
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