EA: Research Team Meeting Agenda #423

thomasdemoner · 2022-01-13T04:37:34Z

This issue tracks the running agenda for the Research Weekly Meetings

# [YEAR-MO-DAY] Agenda and Notes
### Attendees
- [ ] 

### Notetaker

### Recurring items: 
- [ ]
### New Meeting Items
- [ ]
### FYI
- [ ] 
### Notes from Meeting
- [ ] 
### Task Items
- [ ] 
### Items for next week's agenda
- [ ]

The text was updated successfully, but these errors were encountered:

thomasdemoner · 2022-01-13T04:38:52Z

@yumengluo please add other assignees that would be appropriate for this issue, you'd know much better than I. And let me know if there's anything missing from it :)

ValeriyaMetla · 2022-01-18T16:53:47Z

jessicaherling · 2022-01-21T18:37:43Z

jessicaherling · 2022-01-28T13:59:07Z

ValeriyaMetla · 2022-02-04T01:36:06Z

SamHyler · 2022-02-05T15:17:35Z

Just checking in: @ValeriyaMetla @jessicaherling I know of a Zoe who is a writer, but not a Zoya. Is this maybe the same person, or Val did you mean someone who isn't a writer?

ValeriyaMetla · 2022-02-05T16:06:55Z

Yes it’s Zoe, I might have written it wrong.

On Sat, Feb 5, 2022 at 10:17 AM Samantha Hyler ***@***.***> wrote: Just checking in: @ValeriyaMetla <https://github.com/ValeriyaMetla> @jessicaherling <https://github.com/jessicaherling> I know of a Zoe who is a writer, but not a Zoya. Is this maybe the same person, or Val did you mean someone who isn't a writer? — Reply to this email directly, view it on GitHub <#423 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWW2ARG5HQMNKCTUSMQALV3UZU5RVANCNFSM5L2ZPU6Q> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- Valeriya Metla PhD Student The School of Criminal Justice at Rutgers University - Newark Center for Law and Justice 123 Washington Street, 5th Floor, Newark, NJ 07102-3094

jessicaherling · 2022-02-18T18:55:08Z

ValeriyaMetla · 2022-03-11T19:58:21Z

[03/11/2022] Agenda and Notes

Attendees

Accountability and Support Check

Recurring items:

Documenting research in Wiki
- Organizing Google Drive
Usability Testing Study
- Finalizing usability testing research plan for users (legal clinics and people going through record expungement process)
- starting research plan for internal user testing

New Meeting Items

FYI

MVP is planned to be ready by the end of March/Early April

Notes from Meeting

By Monday - Ana will create the internal usability testing document.

Task Items

Items for next weeks agenda

Accountability and check-in


[11/18/21](https://github.com/hackforla/expunge-assist/issues/

sylvia-nam · 2024-02-07T00:31:38Z

sylvia-nam · 2024-02-15T23:04:02Z

sylvia-nam · 2024-02-22T23:34:57Z

sylvia-nam · 2024-03-07T23:00:27Z

sylvia-nam · 2024-03-15T03:52:06Z

[3/15/2024] Agenda and Notes

Attendees

Note taker

Announcements

New method of structuring GitHub Issues
Proposed plan for Restructuring Friday syncs

Recurring Items

Team alignment and check-in
Updates from Design and Content:
Launch Prep priorities for UXR: 1) Understand expungement in CA, 2) Content Terminology
For Launch Prep priorities, identify: 1) Tasks, 2) Benchmarks, 3) Deliverables, 4) Division of labor

New Items

Updating UXR understanding of current expungement laws and polices #1214
Discussion on team members' findings on recent expungement-related laws
Content terminology plan - Ann and Sam
UX Research Wiki home page (see Web developer as a different model for organizing information) - Melissa
Related / past issues:
EA: Documenting research process in Wiki #473
Update Research Wiki: UX Researcher page - "What is UX Research?" #777

Notes from Meeting

Analicia's work schedule is heavy: one suggestion is to add a co-PM, and/or to add processes to onboarding to ensure that her institutional knowledge isn't lost.
Updates from collab meeting (Design + Content + UXR): the color system needs to be changed based on IUT testing, Sara on our team will be providing research to support the issue, including research on best practices, research on color that brings together academic literature (anthropology, disability studies to get at accessibility if applicable). Design also had a discussion on typography (currently Roboto), so the issue has expanded to include color and, also, typography
The other discussion during the collab meeting was about the LG overall, spec how to reduce the cognitive load of a user writing a letter requesting expungement. Some possibilities to get at the question of revamping the LG post-Launch Prep and during Launch Prep 2.0: through a gap analysis and a heuristic evaluation. Analicia and Sam point out how the LG's functionality and usability have been ongoing discussions at least since last year (maybe longer).

Resources shared during the meeting:

UXR specific FigJam board is here
Sylvia is working on a graphic on the expungement process DOC Issue Create expungement process graphic #1173
Sylvia created a FigJam so that we can work together on reaching a shared understanding of the expungement laws in CA.
Melissa will make a proposal for next week for Research Ops repository

Action Follow-up

Check out FigJam board on expungement laws
Continue researching laws individually for next meeting

Items for next week's agenda

[ ]

sylvia-nam · 2024-03-22T17:07:06Z

[3/22/2024] Agenda and Notes

Attendees

Note taker

Sylvia

Announcements

New method of structuring GitHub Issues
Proposed plan for Restructuring Friday syncs

Recurring Items

Team alignment and check-in
Updates from Design and Content:
Launch Prep priorities for UXR: 1) Understand expungement in CA, 2) Content Terminology
For Launch Prep priorities, identify: 1) Tasks, 2) Benchmarks, 3) Deliverables, 4) Division of labor
Updating UXR understanding of current expungement laws and polices #1214
Discussion on team members' findings on recent expungement-related laws

New Items

New team members?
Updated UXR Glossary tied to Content Terminology Research #999. For discussion: revised research plan, how to collab with Content team, future research direction
Sara will present research plan on Design request for UXR support for color system and typography

Notes from Meeting

Team member updates

Two departures: Britney has new job and finished her Ph.D. (yay!), and Ann is returning to Taiwan
Sam is reducing time on UXR team

TYPOGRAPHY AND COLOR

Sara's research on typography and color: secondary research on website trust, color theory, and accessibility based on dif lit
Findings: blue (towards darker) most trustworthy, sans senif most trustworthy
Things to consider: users made judgments in > 3 seconds, visual appeal vary by demographics and culturally-informed
Color theory: framework for how people perceive and react to dif color and combinations
How a user feels (aesthetic qual) impacts how a user feels about a website
Classical aesthetics (cooler colors - blue, green, purple) v expressive aesthetics (warmer colors - orange, red, yellow)
Alignment between visual design and product brand
How will Design balances legal and modern, and how prioritize moving forward?
Currently the design of the website is purple closer to pink
Recommendation: context matters to context so blue, and meanings of color are culturally informed and lit focuses on western contexts
Blue: reliability and trust and safety (most govt sites like NSF, Facebook)
Purple: wealth, romance
Color saturation: low levels of images and color saturation increases trust, lighter blue -- friendliness, darker blue -- somberness
Alt to blue in high-risk websites: green and greys
Also the need to understand interaction between color, typography, and graphics

Typography

Line spacing affects users' trust -- 1.5 enhances comprehension and readability
Tight spacing and mixed images and high density of color -- appeals to younger audience
Moderate spacing -- formal and white space
High spacing -- calm
Serif - can be classical
Sans Serif - can be classical
Both serif and sans serif are considered trustworthy
Too rounded and decorative are not trustworthy
Roboto: considered more informal but hits balance between professionalism and modern

Accessibility

Now a lot of online tools that integrate accessibility issues with color scheme
Tools: ACE (developed by researchers in Scotland in 2017), Adobe Color
Before ACE, color was considered from pov of aesthetics and not accessibility
San serif typeface is accessible to people with dyslexia

Recommendations

Decide web design priorities (clarity v originality)
Consider what elements of design to balance out based on design priorities
Consider color options in relation to: saturation, font, spacing, graphic styles (if sticking with existing color palette, then consider serif font, if not blue with existing Roboto)
A/B testing

Comments

Goes well with V&T (supportive, straightforward, and trustworthy), and branding initiative
Will present to collab
Branding contact Amanda should also attend
Can Sara look more into illustrations based on her background on communications and linguistic anthropology, rounded lines communicate femininity and neutrality

Action Follow-up

Sara will present at next collab meeting

Items for next week's agenda

[ ]

sylvia-nam · 2024-03-29T16:37:24Z

sylvia-nam · 2024-04-12T03:22:48Z

[4/12/2024] Agenda and Notes

Attendees

Note taker

Sara

Announcements

April All Teams meeting updates EA Team Planning Agenda #670 (comment)

Recurring Items

Team alignment and check-in
Updates from Design and Content
Stakeholder Review (formerly Launch Prep)
Updating UXR understanding of current expungement laws and polices #1214
Discussion on team members' findings on recent expungement-related laws

New Items

Updated UXR Glossary tied to Content Terminology Research #999. For discussion: revised research plan, how to collab with Content team on [Glossary ] Clarify terminology for product use #478
Research new visual style #1227 - Sara
Information architecture of site Research Information Architecture #1331
Research Repository - Melissa

Notes from Meeting

First we did an overview about April’s all teams meeting last Friday. In that meeting, Sara presented her findings on color and typography and it was established that Launch Prep will now be called Stakeholder Review, to describe that we’re waiting to meet the approval from Bonnie. Content and design team are all meeting their issues and internal milestones. For our team, our priority is to gain competency and expertise in expungement and content terminology.

We talked about several issues within and across our teams, namely the iterative nature of research related to expungement in CA and the need for it to be ongoing. (Especially because policies change throughout time). One of the issues discussed was how to communicate findings (and all our rich information gathered on expungement) to other teams. Analicia suggested we have a rotating issue where the research team shares quick general information on expungement in CA, at an all teams meeting every 6 months. This can serve both as a refresher and as an opportunity to talk about any changes in the process.

A potential priority for Launch Prep 2.0 - The team is at a good place of understanding the process of expungement, so a priority would be to figure out how to communicate that across teams.

Another new issue for the UXR team is to identify our target user. Analicia said she could create that issue. Currently work is being done based on assumptions of the target user, so it would be good to work on identifying our target users’ characteristics.

There are questions about how to communicate or implement changes within content based on the UX glossary.

To improve our internal team’s goals and process, Analicia will create an issue template that serves as a guide/action items for what to do after research is done.

Analicia explained how Bonnie had visualized this process: create an excel sheet with one column with findings, and next column with an action item. And the item becomes an issue for another team.

We’ll keep using Github issues for now. After findings are shared, UXR creates an issue with action items for another team to work on. Sara for example will create issues for design team to reconsider new visual style.

For content, UXR can create action items for collaboration and an issue with action items on what to do with the glossary.

Another priority for milestone 2 is to revise how information is presented on the site.

Action Follow-up

[ ]

Items for next week's agenda

[ ]

sylvia-nam · 2024-04-18T23:09:04Z

[4/19/2024] Agenda and Notes

Attendees

Note taker

Sylvia

Announcements

On creating issues on GitHub

Recurring Items

Team alignment and check-in
Stakeholder Review (formerly Launch Prep)
Updating UXR understanding of current expungement laws and polices #1214 -- set hard deadline for team to discuss findings on recent expungement-related laws

New Items

Updated UXR Glossary tied to Content Terminology Research #999. For discussion: revised research plan, how to collab with Content team on [Glossary ] Clarify terminology for product use #478
Sara: Ongoing color research, collab, testing Test the new color system #1341
Information architecture of site Research Information Architecture #1331 as method to communicate findings to other teams
Melissa: Research Repository

Notes from Meeting

What is the definition of Information Architecture? How to collab with Content it?
At next collab meeting, talk about IA with Content and Design, and what do you do with IA
But without target user, can we determine the next steps?
First metric -- is the information on the website correct? No
What matters less (for now) is the user, but rather subject matter
Step 1 is presenting information accurately > create issues called expungement basics
Since now it is CA specific, we need to update the site
Then we can make decision about target user and later determine how we structure and organize information according to user
GitHub is supposed to be the tool we should use before we use another tool, we need to give GitHub a fair shot, cleaning up some of the ways we use GH
Let's do an audit of our own pages on Wiki
What are pain points when it comes to process (for comms and collab) -- not using GH as much as we should, onboarding, Wiki
Is there a process for Content x UXR x Design? We could create a process for Content: before you rewrite X, you must do YZ
Larger question for PMs and Leads - how do we build a mechanism to ensure that information on website is correct. UXR team needs to create processes to ensure that we remain experts in expungement as a min pre-requisite so that if anyone leaves, the site can have checks and balances. No one in Content knows enough about expungement right now, and so UXR needs to maintain a channel to inform them.
Create a set of documents that you can constantly refer to: UXR glossary, Wiki, expungement laws doc that UXR can regularly update, and that Content Lead will know to refer to.

Action Follow-up

Audit our own Wiki

Items for next week's agenda

Mechanisms for ensuring that information on website is correct

sylvia-nam · 2024-04-24T23:26:56Z

sylvia-nam · 2024-05-09T17:15:11Z

sylvia-nam · 2024-05-16T17:27:01Z

[2024-5-17] Agenda and Notes

Attendees

Analicia
Sam
Sara
Sylvia

Note taker

[ ]

Announcements

Recurring Items

Team alignment and check-in
Auditing our Wiki page

New Items

Enhance Friday syncs #1198 proposal discussion
Test the new color system #1341. Sara's proposal on how to test revised color system
Prioritized backlog:
Cons of expungement #1369
Updating UXR understanding of current expungement laws and polices #1214
Prop 47 repeal on November 2024 ballot #1368
Write up research report based on findings from UXR glossary research #1381
Repository of questions for attorneys for interview phase #1364

Notes from Meeting

Action Follow-up

[ ]

Items for next week's agenda

[ ]

sylvia-nam · 2024-05-22T23:01:49Z

[2024-5-24] Agenda and Notes

CANCELED: move agenda to next week

Attendees

Analicia
Sam
Sara
Sylvia

Note taker

[ ]

Announcements

Recurring Items

Team alignment and check-in
Auditing our Wiki page
-See Internship Team Example

New Items

Enhance Friday syncs #1198 proposal discussion
Test the new color system #1341. Sara's proposal on how to test revised color system
Prioritized backlog:
Cons of expungement #1369
Updating UXR understanding of current expungement laws and polices #1214
Prop 47 repeal on November 2024 ballot #1368
Write up research report based on findings from UXR glossary research #1381
Repository of questions for attorneys for interview phase #1364

Notes from Meeting

Action Follow-up

[ ]

Items for next week's agenda

[ ]

sylvia-nam · 2024-05-31T15:51:15Z

[2024-5-31] Agenda and Notes

Attendees

Analicia
Sam
Sara
Sylvia

Note taker

Sylvia

Announcements

No meeting next week
All Teams meeting next week

Recurring Items

Team alignment and check-in
Auditing our Wiki page
-See Internship Team Example

New Items

Enhance Friday syncs #1198 proposal discussion
Test the new color system #1341. Sara's proposal on how to test revised color system
Prioritized backlog:
Cons of expungement #1369
Updating UXR understanding of current expungement laws and polices #1214
Prop 47 repeal on November 2024 ballot #1368
Write up research report based on findings from UXR glossary research #1381
Repository of questions for attorneys for interview phase #1364

Notes from Meeting

Color testing

What are KPIs for testing new color system: can be indicator X will be a measure of trust
How will Sara measure outcome?
In the past, KPIs are set somewhat arbitrarily but we never refer back to them
What is goal? What is the indicator that we've reached the goal. AND how to get back to it
Qual data should be measured qualitatively, quant data should be measured quantitatively

Brainstorm for Wiki and Slack's Canvas

What do we have on the Canvas? What do we have on Wiki?
What are the headers of what we'd like to see?

General rules and expectations: how to use Slack, how to use GitHub
Research repo: before you take up an issue, make sure you review expungement presentation, linked to Wiki

Before you start on issue, do these 1-2 things. What are they?
Rules and expectations

Current and past research: problem is that research is relative. How do we categorize. Do we create a legend that outlines past work.

What would be user friendly

Not on the Wiki -- issue templates

Research team: 1st issue > processes > ready for lead. Have you read through expectations and rule: check this box and answer this question. Expungement background: check this box, answer this question. Current and past research: check this box, answer this question.

Research templates

for Sara -- was the template she used helpful? For Sara prompts were useful, already there. Less intimating
Incorporate research templates into UXR practices #1395
If we use research templates, they are tweaks because they're HfLA templates. If they're revamped templates, we need to get okay from Bonnie

Action Follow-up

Refer to draft of Sara's proposal @amejiamesinas @sylvia-nam. Slack team once @saraisabelcf is ready to share
Read through prioritized backlog issues tagged here to continue conversation about onboarding, standardizing process, moving issues along:
Incorporate research templates into UXR practices #1395
Revise UX research page #1405

Items for next week's agenda

[ ]

sylvia-nam · 2024-06-14T05:00:21Z

[2024-06-13] Agenda and Notes

Attendees

Analicia
Sara
Sylvia

Note taker

Sylvia

Recurring Items

[ ]

New Meeting Items

Define roles and responsibilities of research team
Sara on illustrations research

FYI

PM transition
GitHub board migration
Sylvia out 6/28

Notes from Meeting

ILLUSTRATIONS

Sara will start illustrations research
Question for Design: what do they want to accomplish with illustrations? How does the Design team convey what that is? Is it seriousness or friendliness?
Draft a set of questions for Design as a background issue? Or as an Agenda item
Can you do a stakeholder interview with Design?

What questions do you want to be answered with this research project?
What types of answers are you expecting or assuming? (Great for uncovering biases!)
What is the ideal outcome for you?
What decisions are you trying to make with the insights from this research project?

Worth thinking about how to integrate into research templates
@saraisabelcf will write up the issue on research on illustrations
Incorporate illustrations to existing color research? Or to proceed as discrete issues?
Wait to do research on illustrations?
Clarify with Design on where they are in illustrations?
How to collab on the order of operations: to collab on illustration revisions before and not after
Sara will post on Slack who the point person is? @sylvia-nam @amejiamesinas -- can ask for update at next PM and Leads meeting to follow-up

DRAFTING ROLES AND RESPONSIBILITIES OF OUR TEAM

Draft: provide support dev, content, design teams in 3 ways: 1) building expertise and repository in expungement laws in CA (foundational knowledge), 2) collaborate with design, content, dev to use best practices in user research, 3) evaluation of product
Analicia on number 3: is too vague to say so in spec ways -- add "ongoing" evaluation of product
What's the goal here: to provide feedback, it's not explicit in this draft. It's not obvious that we are trying to do so that supports decision-making in product development, and to ensure good user experience
Build in context for the overall product development
Sara's comments via Slack: 2) maintaining collaborative process with design, content, dev to support product decisions and ensure best practices in user research, 3) evaluation of product through ongoing research to provide feedback and ensure quality of product quality

Task Items

[ ]

Items for next week's agenda

Revisit draft of roles and responsibilities of our team and to revise again

thomasdemoner assigned thomasdemoner and yumengluo Jan 13, 2022

ValeriyaMetla assigned ValeriyaMetla, jessicaherling, ghost , yumengluo and SamHyler and unassigned yumengluo Jan 18, 2022

jessicaherling assigned Thomas-Pietruszewski, ana-lobos and rhiannab Feb 11, 2022

ValeriyaMetla unassigned jessicaherling Mar 5, 2022

sylvia-nam assigned saraisabelcf, sylvia-nam and melissareca and unassigned tntalcott and sofialaguna Mar 2, 2024

sylvia-nam mentioned this issue Mar 8, 2024

Updating UXR understanding of current expungement laws and polices #1214

Open

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sylvia-nam unassigned SamHyler, amejiamesinas, britneyveal, RongAnn, saraisabelcf, melissareca and sylvia-nam Apr 12, 2024

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EA: Research Team Meeting Agenda #423

EA: Research Team Meeting Agenda #423

thomasdemoner commented Jan 13, 2022 •

edited by sylvia-nam

thomasdemoner commented Jan 13, 2022

ValeriyaMetla commented Jan 18, 2022 •

edited

jessicaherling commented Jan 21, 2022 •

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jessicaherling commented Jan 28, 2022 •

edited by ValeriyaMetla

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ValeriyaMetla commented Feb 5, 2022 via email

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EA: Research Team Meeting Agenda #423

EA: Research Team Meeting Agenda #423

Comments

thomasdemoner commented Jan 13, 2022 • edited by sylvia-nam

This issue tracks the running agenda for the Research Weekly Meetings

thomasdemoner commented Jan 13, 2022

ValeriyaMetla commented Jan 18, 2022 • edited

14 January 2022 Agenda and Notes

Attendees

Accountability and Support Check

Recurring items:

New Meeting Items

FYI

Notes from Meeting

Task Items

Items for next weeks agenda

jessicaherling commented Jan 21, 2022 • edited

[1/21/22] Agenda and Notes

Attendees

Accountability and Support Check

Recurring items:

New Meeting Items

FYI

Notes from Meeting

Task Items

Items for next weeks agenda

jessicaherling commented Jan 28, 2022 • edited by ValeriyaMetla

[1/28/22] Agenda and Notes

Attendees

Accountability and Support Check

Recurring items:

New Meeting Items

FYI

Notes from Meeting

Task Items

Items for next weeks agenda

ValeriyaMetla commented Feb 4, 2022 • edited by jessicaherling

[2/4/22] Agenda and Notes

Attendees

Accountability and Support Check

Recurring items:

New Meeting Items

FYI

Notes from Meeting

Task Items

Items for next weeks agenda

SamHyler commented Feb 5, 2022

ValeriyaMetla commented Feb 5, 2022 via email

jessicaherling commented Feb 18, 2022 • edited

[2/18/22] Agenda and Notes

Attendees

Accountability and Support Check

Recurring items:

New Meeting Items

FYI

Notes from Meeting

Task Items

Items for next weeks agenda

ValeriyaMetla commented Mar 11, 2022 • edited by ana-lobos

[03/11/2022] Agenda and Notes

Attendees

Accountability and Support Check

Recurring items:

New Meeting Items

FYI

Notes from Meeting

Task Items

Items for next weeks agenda

sylvia-nam commented Feb 7, 2024 • edited by RongAnn

[2/9/2024] Agenda and Notes

Attendees

Agenda Items

New Items

Notes from Meeting

sylvia-nam commented Feb 15, 2024 • edited by RongAnn

[2/16/2024] Agenda and Notes

Attendees

Agenda Items

New Items

Notes from Meeting

thomasdemoner commented Jan 13, 2022 •

edited by sylvia-nam

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