Autoresponse notification fixed

helpdesk-z · Mar 11, 2021 · 28559d8 · yhonaqc · Mar 11, 2021 · 28559d8
1 parent e4c259f
commit 28559d8
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Showing 4 changed files with 19 additions and 3 deletions.
diff --git a/hdz/app/Controllers/Ticket.php b/hdz/app/Controllers/Ticket.php
@@ -233,6 +233,7 @@ public function clientShow($ticket_id, $page=1)
                 }
 
                 $tickets->staffNotification($info);
+                $tickets->autoResponseNotification($info);
                 $this->session->setFlashdata('form_success',lang('Client.viewTickets.replySent'));
                 return redirect()->to(current_url());
             }

diff --git a/hdz/app/Language/en/Admin.php b/hdz/app/Language/en/Admin.php
@@ -33,7 +33,6 @@
         'editDepartment' => 'Edit department',
         'newDepartment' => 'New department',
         'departmentCreated' => 'New department has been created.',
-
         'notes' => 'Notes',
         'notesRemoveConfirmation' => 'Do you really want to remove this note?',
         'invalidRequest' => 'Invalid request.',

diff --git a/hdz/app/Libraries/MailFetcher.php b/hdz/app/Libraries/MailFetcher.php
@@ -176,6 +176,7 @@ public function parseToTicket($clientName, $clientEmail, $subject, $body, $depar
             $ticket_id = $ticket->id;
             $message_id = $tickets->addMessage($ticket_id, $body, 0, false);
             $tickets->updateTicketReply($ticket_id, $ticket->status);
+            $tickets->autoResponseNotification($ticket);
         }
         $tickets->staffNotification($ticket);
         return [$ticket_id,$message_id];

diff --git a/hdz/app/Libraries/Tickets.php b/hdz/app/Libraries/Tickets.php
@@ -346,7 +346,7 @@ public function staffNotification($ticket)
                     '%ticket_id%' => $ticket->id,
                     '%ticket_subject%' => $ticket->subject,
                     '%ticket_department%' => $ticket->department_name,
-                    '%ticket_status%' => lang('open'),
+                    '%ticket_status%' => lang('Admin.form.open'),
                     '%ticket_priority%' => $ticket->priority_name,
                 ],$item->email, $ticket->department_id);
             }
@@ -375,12 +375,27 @@ public function replyTicketNotification($ticket, $message, $attachments=null)
             '%ticket_id%' => $ticket->id,
             '%ticket_subject%' => $ticket->subject,
             '%ticket_department%' => $ticket->department_name,
-            '%ticket_status%' => $this->statusName($ticket->status),
+            '%ticket_status%' => lang('Admin.form.'.$this->statusName($ticket->status)),
             '%ticket_priority%' => $ticket->priority_name,
             '%message%' => $message,
         ], $ticket->email, $ticket->department_id, $files);
     }
 
+    public function autoResponseNotification($ticket)
+    {
+        //Send Mail to client
+        $emails = new Emails();
+        $emails->sendFromTemplate('autoresponse', [
+            '%client_name%' => $ticket->fullname,
+            '%client_email%' => $ticket->email,
+            '%ticket_id%' => $ticket->id,
+            '%ticket_subject%' => $ticket->subject,
+            '%ticket_department%' => $ticket->department_name,
+            '%ticket_status%' => lang('Client.form.'.$this->statusName($ticket->status)),
+            '%ticket_priority%' => $ticket->priority_name,
+        ], $ticket->email, $ticket->department_id);
+    }
+
     /*
      * -----------------------------
      * Get Messages