HexChat won't start, no error message. #1999

deadalnix · 2017-05-06T09:52:21Z

HexChat won't start on my win10 machine. I get no error message or anything, nothing happens. Trying to launch HexChat via command line do not prompt anything on the standard output.

I tried to uninstall and reinstall HexChat, and to remove the %APPDATA%\HexChat folder, but nothing seems to work.

I'm not sure what is going on, or even how to get any information about what is going on.

TingPing · 2017-05-06T13:26:46Z

Does the "Safe mode" hexchat launcher work?

deadalnix · 2017-05-07T12:55:02Z

Hi @TingPing .

The same thing happen when launching the safe mode. And by the same thing, i mean literally nothing, the program quit immediately, no error message, no window opened, nothing.

deadalnix · 2017-05-09T15:26:22Z

Ok I have a crash dump file. Who should I send that to ?

learn-more · 2017-05-09T15:41:10Z

Are you able to attach it here?

deadalnix · 2017-05-09T19:47:23Z

I have no idea how to attach files to github issues. Is that a thing ?

TingPing · 2017-05-09T20:23:07Z

Attach files by dragging & dropping, selecting them, or pasting from the clipboard.

deadalnix · 2017-05-09T21:12:18Z

hexchat.crashdump.zip

learn-more · 2017-05-11T19:23:58Z

It's an assert in cairo.dll,
@TingPing : are there symbol files for releases somewhere?

TingPing · 2017-05-11T20:29:53Z

@TingPing : are there symbol files for releases somewhere?

@tomek: are there symbol files for releases somewhere?

tomek · 2017-05-11T20:58:42Z

https://dl.hexchat.net/hexchat/pdbs/

deadalnix · 2017-05-11T21:13:42Z

Hi everybody.

After a round of windows update, HexChat is back to work. It looks like the problem was on windows's side and not on yours.

learn-more · 2017-05-11T21:14:31Z

It was this assertion:
https://bugs.launchpad.net/ubuntu/+source/cairo/+bug/1476736
Full stacktrace:

 	ucrtbase.dll!abort�()	Unknown
 	ucrtbase.dll!_get_wpgmptr�()	Unknown
 	ucrtbase.dll!_wassert�()	Unknown
 	cairo.dll!_cairo_scaled_glyph_page_destroy(_cairo_scaled_font * scaled_font, _cairo_scaled_glyph_page * page) Line 460	C
 	cairo.dll!_cairo_scaled_font_free_last_glyph(_cairo_scaled_font * scaled_font, _cairo_scaled_glyph * scaled_glyph) Line 2913	C
 	cairo.dll!_cairo_scaled_glyph_lookup(_cairo_scaled_font * scaled_font, unsigned long index, _cairo_scaled_glyph_info info, _cairo_scaled_glyph * * scaled_glyph_ret) Line 2987	C
 	cairo.dll!cairo_scaled_font_glyph_extents(_cairo_scaled_font * scaled_font, const cairo_glyph_t * glyphs, int num_glyphs, cairo_text_extents_t * extents) Line 1606	C
 	cairo.dll!cairo_scaled_font_text_extents(_cairo_scaled_font * scaled_font, const char * utf8, cairo_text_extents_t * extents) Line 1527	C
 	pangocairo-1.0.dll!_pango_cairo_font_private_get_hex_box_info(_PangoCairoFontPrivate * cf_priv) Line 507	C
 	pangocairo-1.0.dll!_pango_cairo_font_private_get_glyph_extents_missing(_PangoCairoFontPrivate * cf_priv, unsigned int glyph, _PangoRectangle * ink_rect, _PangoRectangle * logical_rect) Line 671	C
 	pangocairo-1.0.dll!_pango_cairo_font_private_get_glyph_extents(_PangoCairoFontPrivate * cf_priv, unsigned int glyph, _PangoRectangle * ink_rect, _PangoRectangle * logical_rect) Line 829	C
 	pangowin32-1.0.dll!_pango_win32_shape(_PangoFont * font, const char * text, unsigned int length, const _PangoAnalysis * analysis, _PangoGlyphString * glyphs, const char * paragraph_text, unsigned int paragraph_length) Line 730	C
 	pangowin32-1.0.dll!_pango_win32_shape_engine_shape(_PangoEngineShape * engine, _PangoFont * font, const char * item_text, unsigned int item_length, const _PangoAnalysis * analysis, _PangoGlyphString * glyphs, const char * paragraph_text, unsigned int paragraph_length) Line 957	C
 	pango-1.0.dll!pango_shape_full(const char * item_text, int item_length, const char * paragraph_text, int paragraph_length, const _PangoAnalysis * analysis, _PangoGlyphString * glyphs) Line 121	C
 	pango-1.0.dll!shape_run(_PangoLayoutLine * line, _ParaBreakState * state, _PangoItem * item) Line 3300	C
 	pango-1.0.dll!process_item(_PangoLayout * layout, _PangoLayoutLine * line, _ParaBreakState * state, int force_fit, int no_break_at_end) Line 3409	C
 	pango-1.0.dll!process_line(_PangoLayout * layout, _ParaBreakState * state) Line 3710	C
 	pango-1.0.dll!pango_layout_check_lines(_PangoLayout * layout) Line 4036	C
 	pango-1.0.dll!pango_layout_get_unknown_glyphs_count(_PangoLayout * layout) Line 1285	C
 	gtk-win32-2.0.dll!find_invisible_char(_GtkWidget * widget) Line 2261	C
 	gtk-win32-2.0.dll!gtk_entry_init(_GtkEntry * entry) Line 2282	C
 	gobject-2.0.dll!g_type_create_instance(unsigned __int64 type) Line 1889	C
 	gobject-2.0.dll!g_object_new_internal(_GObjectClass * class, _GObjectConstructParam * params, unsigned int n_params) Line 1785	C
 	gobject-2.0.dll!g_object_newv(unsigned __int64 object_type, unsigned int n_parameters, _GParameter * parameters) Line 1930	C
 	gobject-2.0.dll!g_object_new(unsigned __int64 object_type, const char * first_property_name, ...) Line 1630	C
 	hexchat.exe!servlist_open_networks() Line 2032	C
 	hexchat.exe!fe_serverlist_open(session * sess) Line 2236	C
 	hexchat.exe!xchat_init() Line 966	C
 	hexchat.exe!main(int argc, char * * argv) Line 1141	C
>	hexchat.exe!__scrt_common_main_seh() Line 253	C++
 	[Frames may be missing, no binary loaded for kernel32.dll]	
 	kernel32.dll!00007ff8e44b2774()	Unknown

RevoSucks · 2017-05-20T19:04:16Z

Having this issue after the Windows Creators Update. Safe mode doesn't work, tried a reinstall of hex chat, same thing.

wgaylord · 2017-05-22T16:37:22Z

I am having the same problem after a windows update... Reinstalling does not seem to fix the problem.

parkrrr · 2017-05-23T16:12:47Z

I have the same behavior on Windows 10, but mine chokes on python:

ntdll!RtlExitUserProcess+0xbf
KERNEL32!ExitProcess+0xa
MSVCR90!get_pgmptr+0x257
python27!PyErr_Print+0x3d
python27!Py_InitializeEx+0x362
hcpython2!hexchat_plugin_init+0xbf
hexchat!plugin_add+0x298 [f:\git\hexchat\src\common\plugin.c @ 294]
hexchat!plugin_load+0xa7 [f:\git\hexchat\src\common\plugin.c @ 411]
hexchat!plugin_auto_load_cb+0x1f [f:\git\hexchat\src\common\plugin.c @ 421]
hexchat!for_files+0x22f [f:\git\hexchat\src\common\util.c @ 654]
hexchat!plugin_auto_load+0xe7 [f:\git\hexchat\src\common\plugin.c @ 461]
hexchat!irc_init+0x77 [f:\git\hexchat\src\common\hexchat.c @ 453]
hexchat!new_ircwindow+0x8e [f:\git\hexchat\src\common\hexchat.c @ 548]
hexchat!servlist_auto_connect+0x5f [f:\git\hexchat\src\common\servlist.c @ 531]
hexchat!xchat_auto_connect+0x9 [f:\git\hexchat\src\common\hexchat.c @ 806]
glib_2_0!g_main_dispatch+0x147 [c:\gtk-build\build\x64\glib\glib\gmain.c @ 3156]
glib_2_0!g_main_context_iterate+0x1fa [c:\gtk-build\build\x64\glib\glib\gmain.c @ 3842]
glib_2_0!g_main_loop_run+0x160 [c:\gtk-build\build\x64\glib\glib\gmain.c @ 4036]
gtk_win32_2_0!gtk_main+0xaf [c:\gtk-build\build\x64\gtk\gtk\gtkmain.c @ 1269]

learn-more · 2017-05-23T16:28:01Z

@parkrrr : Does this build help? https://ci.appveyor.com/project/TingPing/hexchat/build/1.0.49

parkrrr · 2017-05-23T16:39:24Z

@learn-more Unfortunately, no.

learn-more · 2017-05-23T16:43:58Z

as a workaround, you can remove python2 plugin.

wgaylord · 2017-05-23T18:02:29Z

Any fix for us who are not using the python plugin and have this problem still?

…

On May 23, 2017, at 11:44 AM, Mark Jansen ***@***.***> wrote: as a workaround, you can remove python2 plugin. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

wgaylord · 2017-05-23T18:07:41Z

how do I get a crash dump?

learn-more · 2017-05-23T18:42:17Z

See #1734 (comment)

wgaylord · 2017-05-23T19:25:50Z

Crash dump is at https://minecraft16.ml/hexchat.exe_170523_142159.zip (github would not upload it...)

learn-more · 2017-05-23T19:41:08Z

Thanks!

@TingPing
It breaks on buf[len-1] = 0; /* remove the trailing \n */
inside servlist_load, with an out of range exception.
possibly len is 0?
@ChiBill could you please attach your servlist.conf?

learn-more · 2017-05-28T10:48:10Z

@ChiBill you can try the build from https://ci.appveyor.com/project/TingPing/hexchat/build/1.0.62 when it is done building.

wgaylord · 2017-05-28T21:38:23Z

That fixed it but it cleared all my networks.... (Does not even have the default ones...)

Also where is the servlist.conf???

learn-more · 2017-05-29T17:15:23Z

%appdata%\hexchat\servlist.conf

Please be carefull when uploading, (if it is not empty), there are passwords in there!
(Please redact those)

wgaylord · 2017-05-29T17:52:41Z

Yeah... Installing the new version cleared out my old servlist.conf...... So it only has the one entry I just added to get back onto my ZNC Server.

…

On Mon, May 29, 2017 at 12:15 PM, Mark Jansen ***@***.***> wrote: %appdata%\hexchat\servlist.conf Please be carefull when uploading, (if it is not empty), there are passwords in there! (Please redact those) — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#1999 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ACCNyaE913-szC8WMbrbLaXG8E_KtIyoks5r-v0tgaJpZM4NSsz9> .

learn-more mentioned this issue May 28, 2017

servlist: skip empty lines. #2011

Merged

TingPing closed this as completed in 0dccd8d Jul 16, 2017

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HexChat won't start, no error message. #1999

HexChat won't start, no error message. #1999

deadalnix commented May 6, 2017

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HexChat won't start, no error message. #1999

HexChat won't start, no error message. #1999

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