Verisure Capture Cam is not working #90534

maol01 · 2023-03-30T17:04:01Z

The problem

Logger: homeassistant.components.websocket_api.http.connection
Source: components/verisure/coordinator.py:156
Integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 17:51:31 (4 occurrences)
Last logged: 18:10:52

[140548659899664] 'NoneType' object has no attribute 'get'
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 199, in handle_call_service
await hass.services.async_call(
File "/usr/src/homeassistant/homeassistant/core.py", line 1820, in async_call
task.result()
File "/usr/src/homeassistant/homeassistant/core.py", line 1857, in _execute_service
await cast(Callable[[ServiceCall], Awaitable[None]], handler.job.target)(
File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 809, in handle_service
await service.entity_service_call(
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 798, in entity_service_call
future.result() # pop exception if have
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 977, in async_request_call
await coro
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 838, in _handle_entity_call
await result
File "/usr/local/lib/python3.10/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/src/homeassistant/homeassistant/components/verisure/camera.py", line 139, in capture_smartcam
self.coordinator.smartcam_capture(self.serial_number)
File "/usr/src/homeassistant/homeassistant/util/init.py", line 190, in wrapper
result = method(*args, **kwargs)
File "/usr/src/homeassistant/homeassistant/components/verisure/coordinator.py", line 156, in smartcam_capture
.get("requestId")
AttributeError: 'NoneType' object has no attribute 'get'

What version of Home Assistant Core has the issue?

2023.4.0b0

What was the last working version of Home Assistant Core?

core-2023.4.0b0

What type of installation are you running?

Home Assistant OS

Integration causing the issue

No response

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

Stopped working after the last Connection issue of the Verisure Integration

The text was updated successfully, but these errors were encountered:

home-assistant · 2023-03-30T17:14:39Z

Hey there @frenck, @niro1987, mind taking a look at this issue as it has been labeled with an integration (verisure) you are listed as a code owner for? Thanks!

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frenck · 2023-04-04T10:57:16Z

@niro1987 Do you have an idea?

niro1987 · 2023-04-04T19:02:00Z

I was able to reproduce the error with these steps:

Setup Verisure component on a MyPages user with Minimal permissions.
Call the verisure.capture_smartcam service on a Verisure Camera entity.

Later, I will try the same on a MyPages user with a higher permission level, to see if that makes any difference.

niro1987 · 2023-04-05T18:45:23Z

Only the admin user can capture new camera snapshots.

mangan01 · 2023-04-06T04:13:01Z

My admin utser can not capture new Camera snapshots

maan79 · 2023-04-06T11:57:50Z

I am the admin user and still have same issue.

niro1987 · 2023-04-06T12:56:46Z

@persandstrom can you assist?

persandstrom · 2023-04-10T19:02:01Z

Can you capture from the mobile app?

henriklundqvist · 2023-04-11T09:25:31Z

i can with the same user take capture from verisures app but not from HA

persandstrom · 2023-04-11T14:01:08Z

I would suggest you to try the python-verisure CLI to see if we can get some clues.

issue-triage-workflows · 2023-07-10T14:11:58Z

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

henriklundqvist · 2023-07-10T15:00:13Z

Hello, the issue still persists unfortunately (Core 2023.7.1)

niro1987 · 2023-07-26T11:31:38Z

#90534 (comment)
Did anyone try the python-verisure CLI to see if we can get some clues?

Fjury · 2023-07-30T15:09:18Z

#90534 (comment) Did anyone try the python-verisure CLI to see if we can get some clues?

@niro1987 python-verisure works with the same verisure account credentials like used in HA. Also with the verisure iOS App I am able to take pictures.

Fjury · 2023-07-30T15:18:40Z

I see, @joostlek make same small changes in camera.py in the dev build.
I used the new version from dev build as custom_component add version to manifest and restart ha. The symbol on the devices page changed, but the log is nearly the same.

python-verisure and the iOS App are working with the same user credentials.

Attached you can find the anonymized version of my log - while Verisure integration is in Debug Mode.

Let me know if I can provide any more information to solve this problem.

home-assistant_2023-07-30T15-12-23.929Z.log

Home Assistant 2023.7.3
Supervisor 2023.07.1
OS 10.3
on RPi4

joostlek · 2023-07-30T15:41:16Z

FYI, my change was only removing a warning by explicitly saying that the entity name of some entities is the same as the device name. No logic changes

niro1987 · 2023-07-30T16:28:47Z

#90534 (comment) Did anyone try the python-verisure CLI to see if we can get some clues?

@niro1987 python-verisure works with the same verisure account credentials like used in HA. Also with the verisure iOS App I am able to take pictures.

The reason to try the python-verisure package directly, is to see if there is any useful information in the request/response cycle. Perhaps there are different types of cameras, that should be addressed in different ways.

niro1987 · 2023-07-30T17:11:56Z

Camera capture does work for me, I have this model camera.

niro1987 · 2023-08-25T09:42:15Z

WIthout any feedback, there isn't anything we can do for you

rasmusbe · 2023-09-03T03:32:40Z

I'm having the same problem with my new camera detector https://publish-p28054-e86343.adobeaemcloud.com/content/dam/verisure/media/global/devices/CAMERAPIR_GEN_3.png/jcr:content/renditions/medium-240.png

I'll try the cli later today or tomorrow but wanted to keep this issue alive until I'm able to test it 😊

rasmusbe · 2023-09-03T11:18:00Z

The service fails when I call service: verisure.capture_smartcam and I also noticed that I can not see any last image on my camera devices.

And here is some logs:

Here is my HA log for Verisure with debug-logging active when calling the service from Developer tools

2023-09-03 12:51:57.020 DEBUG (MainThread) [homeassistant.components.verisure] Finished fetching verisure data in 1.225 seconds (success: True)
2023-09-03 12:52:53.324 DEBUG (SyncWorker_0) [homeassistant.components.verisure] No image to display
2023-09-03 12:52:53.627 DEBUG (SyncWorker_1) [homeassistant.components.verisure] Download new image 9395775875548228647
2023-09-03 12:52:53.830 DEBUG (SyncWorker_1) [homeassistant.components.verisure] Old image_id=None
2023-09-03 12:52:53.834 DEBUG (SyncWorker_1) [homeassistant.components.verisure] Trying to open /config/9395775875548228647.jpg
2023-09-03 12:52:57.241 ERROR (MainThread) [homeassistant.helpers.script.websocket_api_script] websocket_api script: Error executing script. Unexpected error for call_service at pos 1: 'NoneType' object has no attribute 'get'
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 468, in _async_step
    await getattr(self, handler)()
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 703, in _async_call_service_step
    response_data = await self._async_run_long_action(
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 665, in _async_run_long_action
    return long_task.result()
           ^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 1974, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2011, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 828, in handle_service
    await service.entity_service_call(
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 870, in entity_service_call
    response_data = await _handle_entity_call(
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 942, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/local/lib/python3.11/concurrent/futures/thread.py", line 58, in run
    result = self.fn(*self.args, **self.kwargs)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/verisure/camera.py", line 140, in capture_smartcam
    self.coordinator.smartcam_capture(self.serial_number)
  File "/usr/src/homeassistant/homeassistant/util/__init__.py", line 190, in wrapper
    result = method(*args, **kwargs)
             ^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/verisure/coordinator.py", line 149, in smartcam_capture
    .get("requestId")
     ^^^
AttributeError: 'NoneType' object has no attribute 'get'
2023-09-03 12:52:57.275 ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [140527649889984] Error handling message: Unknown error (unknown_error) Rasmus from 185.113.98.117 (Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/117.0)
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/decorators.py", line 26, in _handle_async_response
    await func(hass, connection, msg)
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 716, in handle_execute_script
    response = await script_obj.async_run(msg.get("variables"), context=context)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 1569, in async_run
    return await asyncio.shield(run.async_run())
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 420, in async_run
    await self._async_step(log_exceptions=False)
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 470, in _async_step
    self._handle_exception(
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 493, in _handle_exception
    raise exception
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 468, in _async_step
    await getattr(self, handler)()
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 703, in _async_call_service_step
    response_data = await self._async_run_long_action(
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 665, in _async_run_long_action
    return long_task.result()
           ^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 1974, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2011, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 828, in handle_service
    await service.entity_service_call(
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 870, in entity_service_call
    response_data = await _handle_entity_call(
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 942, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/local/lib/python3.11/concurrent/futures/thread.py", line 58, in run
    result = self.fn(*self.args, **self.kwargs)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/verisure/camera.py", line 140, in capture_smartcam
    self.coordinator.smartcam_capture(self.serial_number)
  File "/usr/src/homeassistant/homeassistant/util/__init__.py", line 190, in wrapper
    result = method(*args, **kwargs)
             ^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/verisure/coordinator.py", line 149, in smartcam_capture
    .get("requestId")
     ^^^
AttributeError: 'NoneType' object has no attribute 'get'
2023-09-03 12:52:58.697 DEBUG (MainThread) [homeassistant.components.verisure] Finished fetching verisure data in 1.235 seconds (success: True)

Response when running `python -m verisure --cameras` (some values redacted)

{
    "data": {
        "installation": {
            "cameras": [
                {
                    "visibleOnCard": false,
                    "initiallyConfigured": true,
                    "imageCaptureAllowed": "ALWAYS",
                    "imageCaptureAllowedByArmstate": null,
                    "device": {
                        "deviceLabel": "REDACTED",
                        "area": "Vardagsrum",
                        "__typename": "Device"
                    },
                    "latestCameraSeries": {
                        "image": [
                            {
                                "imageId": "9395775875548228650",
                                "imageStatus": "COMPLETED",
                                "captureTime": "2023-09-03T03:18:29.000Z",
                                "url": "https://e-api02.verisure.com/xbn/2/installation/REDACTED/device/REDACTED/customerimagecamera/image/9395775875548228650"
                            }
                        ]
                    }
                },
                {
                    "visibleOnCard": false,
                    "initiallyConfigured": true,
                    "imageCaptureAllowed": "ALWAYS",
                    "imageCaptureAllowedByArmstate": null,
                    "device": {
                        "deviceLabel": "ABCD 1234",
                        "area": "Hall",
                        "__typename": "Device"
                    },
                    "latestCameraSeries": {
                        "image": [
                            {
                                "imageId": "9395775875548228647",
                                "imageStatus": "COMPLETED",
                                "captureTime": "2023-09-03T03:18:27.000Z",
                                "url": "https://e-api02.verisure.com/xbn/2/installation/REDACTED/device/ABCD%201234/customerimagecamera/image/9395775875548228647"
                            }
                        ]
                    }
                }
            ]
        }
    }
}

Response when running `python -m verisure --camera-get-request-id "ABCD 1234"` (but with my own deviceLabel)

{
    "errors": [
        {
            "message": "Request Failed",
            "locations": [
                {
                    "line": 2,
                    "column": 3
                }
            ],
            "path": [
                "ContentProviderCaptureImageRequest"
            ],
            "data": {
                "status": 400,
                "logTraceId": "67a93d52-2984-458c-8387-3abf41d68b8a",
                "errorCode": "CCCP_DEVICE_NOT_CLAIMED",
                "errorMessage": "Device not claimed"
            }
        }
    ],
    "data": {
        "ContentProviderCaptureImageRequest": null
    }
}

So my guess is that there is something broken with the camera-get-request-id method

rasmusbe · 2023-09-03T11:43:03Z

I have recorded the traffic from the Verisure app, here is the request as it looks like (variable values replaced)

URL: https://m-api02.verisure.com/graphql
Request:

[{
	"query": "mutation CaptureImageRequest($giid: String!, $deviceLabel: String!, $deviceIdentifier: String) {\n  CameraRequestImageCapture(giid: $giid, deviceLabel: $deviceLabel, deviceIdentifier: $deviceIdentifier) {\n    requestId\n  }\n}",
	"variables": {
		"giid": "1234567890",
		"deviceLabel": "ABCD 1234",
		"deviceIdentifier": "iPhone a344052b-b425-4d25-96fe-04d62d4bda8f"
	},
	"operationName": "CaptureImageRequest"
}]

Response:

{
	"data": {
		"CameraRequestImageCapture": {
			"requestId": "12345678"
		}
	}
}

Fjury · 2023-09-03T20:43:18Z

WIthout any feedback, there isn't anything we can do for you

Hi @niro1987
hopefully you can find the missing needle in that heap used the iphone versiure app.

currently python-verisure is also not working for me.

https://pastebin.com/AhWM4yS0

niro1987 · 2023-09-05T20:15:56Z

The python-verisure package sends a different request then stated above. I believe it should be updated to support the various camera type.

issue-triage-workflows · 2023-12-04T21:05:44Z

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

rasmusbe · 2023-12-05T02:30:56Z

Still an issue

Fjury · 2024-02-25T01:30:38Z

Still the same issue.

@niro1987 I have this model, and this worked in the end of 2022 with this integration.
Last year on 3. september I send a lot of information. Please let me know, if you need anything else.

mangan01 · 2024-02-25T08:24:24Z

It is still not workingSkickat från min iPhone25 feb. 2024 kl. 02:30 skrev Fjury ***@***.***>: Still the same issue. @niro1987 I have this model, and this worked in the end of 2022 with this integration. Last year on 3. september I send a lot of information. Please let me know, if you need anything else. image.png (view on web) —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

niro1987 · 2024-02-25T11:05:44Z

Sorry, I can't help. I no longer have a Verisure subscription. I have removed myself as code-owner.

niro1987 · 2024-02-25T11:07:21Z

Firstly, the device has to be supported by https://github.com/persandstrom/python-verisure, only then HomeAssistant can follow.

frenck added this to the 2023.4.0 milestone Mar 30, 2023

frenck added the integration: verisure label Mar 30, 2023

home-assistant bot assigned frenck Mar 30, 2023

issue-triage-workflows bot added the stale label Jul 10, 2023

github-actions bot removed the stale label Jul 10, 2023

rasmusbe mentioned this issue Sep 5, 2023

"Device not claimed" when doing camera-get-request-id persandstrom/python-verisure#156

Open

issue-triage-workflows bot added the stale label Dec 4, 2023

github-actions bot removed the stale label Dec 5, 2023

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Verisure Capture Cam is not working #90534

Verisure Capture Cam is not working #90534

maol01 commented Mar 30, 2023

home-assistant bot commented Mar 30, 2023

frenck commented Apr 4, 2023

niro1987 commented Apr 4, 2023 •

edited

niro1987 commented Apr 5, 2023

mangan01 commented Apr 6, 2023

maan79 commented Apr 6, 2023

niro1987 commented Apr 6, 2023

persandstrom commented Apr 10, 2023

henriklundqvist commented Apr 11, 2023

persandstrom commented Apr 11, 2023

issue-triage-workflows bot commented Jul 10, 2023

henriklundqvist commented Jul 10, 2023

niro1987 commented Jul 26, 2023

Fjury commented Jul 30, 2023

Fjury commented Jul 30, 2023

joostlek commented Jul 30, 2023

niro1987 commented Jul 30, 2023

niro1987 commented Jul 30, 2023

niro1987 commented Aug 25, 2023

rasmusbe commented Sep 3, 2023 •

edited

rasmusbe commented Sep 3, 2023 •

edited

rasmusbe commented Sep 3, 2023

Fjury commented Sep 3, 2023

niro1987 commented Sep 5, 2023

issue-triage-workflows bot commented Dec 4, 2023

rasmusbe commented Dec 5, 2023

Fjury commented Feb 25, 2024

mangan01 commented Feb 25, 2024 via email

niro1987 commented Feb 25, 2024

niro1987 commented Feb 25, 2024

Verisure Capture Cam is not working #90534

Verisure Capture Cam is not working #90534

Comments

maol01 commented Mar 30, 2023

The problem

What version of Home Assistant Core has the issue?

What was the last working version of Home Assistant Core?

What type of installation are you running?

Integration causing the issue

Link to integration documentation on our website

Diagnostics information

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

home-assistant bot commented Mar 30, 2023

frenck commented Apr 4, 2023

niro1987 commented Apr 4, 2023 • edited

niro1987 commented Apr 5, 2023

mangan01 commented Apr 6, 2023

maan79 commented Apr 6, 2023

niro1987 commented Apr 6, 2023

persandstrom commented Apr 10, 2023

henriklundqvist commented Apr 11, 2023

persandstrom commented Apr 11, 2023

issue-triage-workflows bot commented Jul 10, 2023

henriklundqvist commented Jul 10, 2023

niro1987 commented Jul 26, 2023

Fjury commented Jul 30, 2023

Fjury commented Jul 30, 2023

joostlek commented Jul 30, 2023

niro1987 commented Jul 30, 2023

niro1987 commented Jul 30, 2023

niro1987 commented Aug 25, 2023

rasmusbe commented Sep 3, 2023 • edited

rasmusbe commented Sep 3, 2023 • edited

rasmusbe commented Sep 3, 2023

Fjury commented Sep 3, 2023

niro1987 commented Sep 5, 2023

issue-triage-workflows bot commented Dec 4, 2023

rasmusbe commented Dec 5, 2023

Fjury commented Feb 25, 2024

mangan01 commented Feb 25, 2024 via email

niro1987 commented Feb 25, 2024

niro1987 commented Feb 25, 2024

niro1987 commented Apr 4, 2023 •

edited

rasmusbe commented Sep 3, 2023 •

edited

rasmusbe commented Sep 3, 2023 •

edited