Lost Grid Status & PW capacity , Voltages with 22.18.3 21c0ad81 Update

[s0schen]

Anyone else with this problem?

I also noticed this new statement in Customer Facing Gateway Summary Page:
SOLAR ASSEMBLY
Stop system first to see part number and serial of Powerwall+ solar assembly.

I also see some log Errors:

pyPowerwall [0.4.0] Proxy Server [t15] Started - HTTP Port 8675

Exception happened during processing of request from ('172.19.0.5', 42354)
Traceback (most recent call last):
File "/usr/local/lib/python3.8/socketserver.py", line 683, in process_request_thread
self.finish_request(request, client_address)
File "/usr/local/lib/python3.8/socketserver.py", line 360, in finish_request
self.RequestHandlerClass(request, client_address, self)
File "/usr/local/lib/python3.8/socketserver.py", line 747, in init
self.handle()
File "/usr/local/lib/python3.8/http/server.py", line 427, in handle
self.handle_one_request()
File "/usr/local/lib/python3.8/http/server.py", line 415, in handle_one_request
method()
File "server.py", line 182, in do_GET
fcv["PW%d_PINV_Fout" % idx] = d['PINV_Fout']
KeyError: 'PINV_Fout'

---

Exception happened during processing of request from ('172.19.0.5', 42344)
Traceback (most recent call last):
File "/usr/local/lib/python3.8/socketserver.py", line 683, in process_request_thread
self.finish_request(request, client_address)
File "/usr/local/lib/python3.8/socketserver.py", line 360, in finish_request
self.RequestHandlerClass(request, client_address, self)
File "/usr/local/lib/python3.8/socketserver.py", line 747, in init
self.handle()
File "/usr/local/lib/python3.8/http/server.py", line 427, in handle
self.handle_one_request()
File "/usr/local/lib/python3.8/http/server.py", line 415, in handle_one_request
method()
File "server.py", line 202, in do_GET
pod["PW%d_POD_ActiveHeating" % idx] = int(d['POD_ActiveHeating'])
KeyError: 'POD_ActiveHeating'

[jasonacox]

Hi @s0schen - My system upgraded last night as well. Originally all data stopped and upon investigation, I saw "API rate limit" errors on the Powerwall gateway portal. Somehow during the upgrade, my latest password reset reverted and I had to update it again and things restored. During my troubleshooting I reset the gateway (not sure if that matters). Right now, I'm not seeing any missing data, but I do see the note you mention on the Summary Page.

Try this to see if you can get that data:

# change localhost to the machine running the pypowerwall
http://localhost:8675/vitals
http://localhost:8675/soe
http://localhost:8675/pod

Also, you can try to access it directly via pypowerwall in python:

import pypowerwall
pw = pypowerwall.Powerwall(host,password,email)
pw.grid()
pw.level()
pw.vitals()

[jasonacox]

You might try rebooting the backup switch. I did this during my troubleshooting. See page 15 of the manual here.

[s0schen]

vitals and soe both worked.

http://localhost:8675/pod returns Err Empty Response

No Backup Switch here, as they installed the Gateway. I'll try rebooting it. Thanks

[s0schen]

Problem Solved. Used Installer login to look at the system and discovered that one of four powerwalls was in a failed update mode and was disabled.

Luckily problem was fixed by running install wizard and it forced the powerwall update which was successful this time and brought the fourth powerwall back online. Unfortunately I've had this problem in the past.

[s0schen]

Everything looks ok now. I'll have to check next time.

There are these two lines:
"PodCommissionTime",
"PodCommissionTimeError",

[jasonacox]

Thanks @s0schen ! I added PodCommissionTimeError to the list of errors I'm tracking here: https://github.com/jasonacox/pypowerwall#devices-and-alerts in case it helps someone else troubleshoot in the future.

[cstout1]

I'm going through a similar failed upgrade experience here and have one additional undocumented alert:
BatteryDisabled

[jasonacox]

@cstout1 What firmware version do you have (did you have)?

[cstout1]

Firmware: 23.12.2