[serious issue] the integration would switch ac on and off rapidly and lock up home assistant if outside temp is NaN

[aboodvan]

I setup the integration today for a/c and left 0 for heater for eco, comfort, and boost. Also, I unckecked all options such as window, power, etc...

Once the outside temp timed out, the integration started switching ac on and off rapidly and lock up home assistant and I had to unplug the IR blaster and restart home assistant from docker. luckily, the a/c survived.

settings: (all not mentioned settings left as is)

Thermostat over another thermostat

cycle duration: 10
min temp allowed: 25
max temp allowed 28

presence, power, motion, and window unchecked.

A/c temp:
Eco: 28
Comfort: 27
Boost: 25

Heater Temp:
left as is 0

a/c mode checked

-->

Version of the custom_component

3.3.4

-->

Configuration

yaml related configuration:
default_config:

smartir:

climate:

• platform: smartir
  name: Living Room a/c
  unique_id: living_room_ac
  device_code: 9990
  controller_data: remote.rm4_2_remote
  temperature_sensor: sensor.rm4_2_temperature
  humidity_sensor: sensor.rm4_2_humidity

---

Log file is 1.5mb so I'd included preview here.

Logs preview:
2023-08-04 18:20:34.524 ERROR (MainThread) [homeassistant.components.rest.data] Timeout while fetching data: https://ncm.gov.sa/Ar/Weather/RegionWeather/Pages/Riyadh.aspx
2023-08-04 18:20:34.601 WARNING (MainThread) [homeassistant.config_entries] Config entry 'https://ncm.gov.sa/Ar/Weather/RegionWeather/Pages/Riyadh.aspx' for scrape integration not ready yet: REST data is not available; Retrying in background
2023-08-04 18:25:10.532 WARNING (Recorder) [homeassistant.components.sensor.recorder] The unit of sensor.outside_temp (°C) cannot be converted to the unit of previously compiled statistics (None). Generation of long term statistics will be suppressed unless the unit changes back to None or a compatible unit. Go to https://my.home-assistant.io/redirect/developer_statistics to fix this
2023-08-04 18:57:44.877 WARNING (SyncWorker_4) [custom_components.xiaomi_cloud_map_extractor.camera] Unable to retrieve map data
2023-08-04 19:24:44.885 WARNING (SyncWorker_8) [custom_components.xiaomi_cloud_map_extractor.camera] Unable to retrieve map data
2023-08-04 19:36:44.898 WARNING (SyncWorker_23) [custom_components.xiaomi_cloud_map_extractor.camera] Unable to retrieve map data
2023-08-04 19:57:44.902 WARNING (SyncWorker_5) [custom_components.xiaomi_cloud_map_extractor.camera] Unable to retrieve map data
2023-08-04 21:12:40.124 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - No temperature received for more than 60.0 minutes (dt=0.0, dext=60.2) and underlying climate is True. Set it into security mode
2023-08-04 21:12:40.179 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - End of security mode. restoring hvac_mode to cool and preset_mode to comfort
2023-08-04 21:12:40.209 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - No temperature received for more than 60.0 minutes (dt=0.0, dext=60.2) and underlying climate is True. Set it into security mode
2023-08-04 21:12:40.228 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - End of security mode. restoring hvac_mode to cool and preset_mode to comfort
2023-08-04 21:12:40.246 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - No temperature received for more than 60.0 minutes (dt=0.0, dext=60.2) and underlying climate is True. Set it into security mode
2023-08-04 21:12:40.265 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - End of security mode. restoring hvac_mode to cool and preset_mode to comfort
2023-08-04 21:12:40.292 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - No temperature received for more than 60.0 minutes (dt=0.0, dext=60.2) and underlying climate is True. Set it into security mode
2023-08-04 21:12:40.319 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - End of security mode. restoring hvac_mode to cool and preset_mode to comfort
2023-08-04 21:12:40.345 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - No temperature received for more than 60.0 minutes (dt=0.0, dext=60.2) and underlying climate is True. Set it into security mode
2023-08-04 21:12:40.367 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - End of security mode. restoring hvac_mode to cool and preset_mode to comfort
2023-08-04 21:12:40.390 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - No temperature received for more than 60.0 minutes (dt=0.0, dext=60.2) and underlying climate is True. Set it into security mode
2023-08-04 21:12:40.411 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - End of security mode. restoring hvac_mode to cool and preset_mode to comfort
home-assistant (2).log

[jmcollin78]

Very strange issue, I will have a look now.
If I understand correclty this is due to the scraping of the outside temperature which is not available. Am I right ?

The VTherm tries to put itself in "security mode" (a mode activated when temperature is not available):

2023-08-04 21:12:40.124 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - No temperature received for more than 60.0 minutes (dt=0.0, dext=60.2) and underlying climate is True. Set it into security mode
This security mode tries to turn_off the underlying thermostat (your smartir thermostat ?), I guess.

And then don't know why but the VTherm stops the security mode:
2023-08-04 21:12:40.319 WARNING (MainThread) [custom_components.versatile_thermostat.climate] VersatileThermostat-VS - End of security mode. restoring hvac_mode to cool and preset_mode to comfort

and it is looping.
Is there anything special with your smartir thermostat ? Is it responding to the turn_off normaly ? During the loop did you notice that the AC really turns on and off (or is it just a log effect) ?

[aboodvan]

Yes, and once I restarted home assistant, the outside temperature got back to normal and the integration seems to be functioning normally again. Also, nothing suspicious happened in the logs before the issue. I'll include some events just in case. Based on these facts, I'd say the issue was likely to be outside temperature.

Smart IR is the underlying thermostat. Actually it's an integation that would substitutes air conditioner remote.

And yes it was turning the ac on and off as it's was looping. This is how I knew something is wrong.

I already deleted the integration. I don't know if I can share logs or more configurations.

Please let me know if you need more information as I'll be glad to help.

[jmcollin78]

I try to reproduce without success on my dev environment. I guess this is due to your smartIR climate which is not a real climate and may be its behaviour is special. I don't have this device to test so it will be not easy to understand.

When you turn off your smartIR climate, does its state (HVACAction and HVACMode) change to OFF ? You should be able to see this in a dashboard or in the Dev tools.
May be you can put here a screen copy of the debug view of your climate. Like this:

If possible, put your versatile_themostat in debug mode with the following lines in your configuration.yaml:

logger:
  ...
  logs:
    custom_components.versatile_thermostat: info
    custom_components.versatile_thermostat.underlyings: debug
    custom_components.versatile_thermostat.climate: debug

and try to reproduce the problem. Then send me the logs, with that I'm pretty sure to see what happens.

Note: I think you don't have to suppress the all integration but only deactivate the versatile_thermostat climate entity to stop the loop.

[jmcollin78]

Ok now I succeed to reproduce the problem with exactly the same symptom. Don't take my previous message into account.

[jmcollin78]

I have push a fix. Let me test on my production environment and if close the issue, it means you can go.

[jmcollin78]

it is ok ! Thank you for your report, it helps me a lot to find