failed to build documents tree, last error: failed to fetch document tree request failed with status 500 #274

edef1c · 2022-11-17T12:42:25Z

rmapi had been working fine for me, but at some point it just fully stopped working.
Even with a fresh login token (had to delete my old tokens, or rmapi login yielded status 429), nothing much changes. No puts, no gets.
I upgraded to 0.0.22.1 to no avail.

edef@jaguar ~> rmapi
ERROR: 2022/11/17 12:39:42 main.go:43: failed to build documents tree, last error: failed to fetch document tree request failed with status 500
edef@jaguar ~ [1]> rmapi ls
ERROR: 2022/11/17 12:39:48 main.go:43: failed to build documents tree, last error: failed to fetch document tree request failed with status 500

The text was updated successfully, but these errors were encountered:

edef1c · 2022-11-17T12:48:52Z

Reproduces for me on master.

ddvk · 2022-11-17T16:38:55Z

run it with RMAPI_TRACE=1 and see if you can get more detail on the error

ddvk · 2022-11-20T14:53:50Z

I have the same error, it seems that they started migrating stuff, but not all accounts. Even the desktop app can't connect anymore

ymendel · 2022-11-20T16:33:09Z

Interestingly, I was getting a 429, but now I'm getting a 500. That sounds more like something is just going wrong with their servers, but it could be a different manifestation of the same problem.

edef1c · 2022-11-20T23:01:57Z

run it with RMAPI_TRACE=1 and see if you can get more detail on the error

Tokens censored, but the rest is verbatim:

Trace: 2022/11/20 22:59:51 transport.go:177: request: GET /document-storage/json/2/docs HTTP/1.1
Host: document-storage-production-dot-remarkable-production.appspot.com
Authorization: Bearer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
User-Agent: rmapi

 <nil>
Trace: 2022/11/20 22:59:51 transport.go:190: HTTP/2.0 500 Internal Server Error
Content-Length: 323
Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
Content-Type: text/html; charset=UTF-8
Date: Sun, 20 Nov 2022 22:59:51 GMT
Server: Google Frontend


<html><head>
<meta http-equiv="content-type" content="text/html;charset=utf-8">
<title>500 Server Error</title>
</head>
<body text=#000000 bgcolor=#ffffff>
<h1>Error: Server Error</h1>
<h2>The server encountered an error and could not complete your request.<p>Please try again in 30 seconds.</h2>
<h2></h2>
</body></html>
 <nil>
Trace: 2022/11/20 22:59:51 transport.go:194: request failed with status 500
Trace: 2022/11/20 22:59:51 main.go:36: failed to fetch document tree request failed with status 500
Trace: 2022/11/20 22:59:51 transport.go:177: request: POST /token/json/2/user/new HTTP/1.1
Host: webapp-production-dot-remarkable-production.appspot.com
Authorization: Bearer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
User-Agent: rmapi

 <nil>
Trace: 2022/11/20 22:59:52 transport.go:190: HTTP/2.0 200 OK
Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
Cache-Control: private
Content-Type: text/plain; charset=utf-8
Date: Sun, 20 Nov 2022 22:59:52 GMT
Server: Google Frontend
Vary: Accept-Encoding
X-Cloud-Trace-Context: 18ea1896d386ed0b9b4937a3c478fc1d
X-Ratelimit-Limit: 5
X-Ratelimit-Remaining: 3
X-Ratelimit-Reset: 17

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx <nil>
Trace: 2022/11/20 22:59:52 auth.go:53: user token: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Trace: 2022/11/20 22:59:52 transport.go:177: request: GET /document-storage/json/2/docs HTTP/1.1
Host: document-storage-production-dot-remarkable-production.appspot.com
Authorization: Bearer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
User-Agent: rmapi

 <nil>
Trace: 2022/11/20 22:59:52 transport.go:190: HTTP/2.0 500 Internal Server Error
Content-Length: 323
Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
Content-Type: text/html; charset=UTF-8
Date: Sun, 20 Nov 2022 22:59:52 GMT
Server: Google Frontend


<html><head>
<meta http-equiv="content-type" content="text/html;charset=utf-8">
<title>500 Server Error</title>
</head>
<body text=#000000 bgcolor=#ffffff>
<h1>Error: Server Error</h1>
<h2>The server encountered an error and could not complete your request.<p>Please try again in 30 seconds.</h2>
<h2></h2>
</body></html>
 <nil>
Trace: 2022/11/20 22:59:52 transport.go:194: request failed with status 500
Trace: 2022/11/20 22:59:52 main.go:36: failed to fetch document tree request failed with status 500
Trace: 2022/11/20 22:59:52 transport.go:177: request: POST /token/json/2/user/new HTTP/1.1
Host: webapp-production-dot-remarkable-production.appspot.com
Authorization: Bearer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
User-Agent: rmapi

 <nil>
Trace: 2022/11/20 22:59:52 transport.go:190: HTTP/2.0 200 OK
Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
Cache-Control: private
Content-Type: text/plain; charset=utf-8
Date: Sun, 20 Nov 2022 22:59:52 GMT
Server: Google Frontend
Vary: Accept-Encoding
X-Cloud-Trace-Context: 6aafee73a88305f118775905a6746014
X-Ratelimit-Limit: 5
X-Ratelimit-Remaining: 2
X-Ratelimit-Reset: 29

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx <nil>
Trace: 2022/11/20 22:59:52 auth.go:53: user token: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Trace: 2022/11/20 22:59:52 transport.go:177: request: GET /document-storage/json/2/docs HTTP/1.1
Host: document-storage-production-dot-remarkable-production.appspot.com
Authorization: Bearer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
User-Agent: rmapi

 <nil>
Trace: 2022/11/20 22:59:52 transport.go:190: HTTP/2.0 500 Internal Server Error
Content-Length: 323
Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
Content-Type: text/html; charset=UTF-8
Date: Sun, 20 Nov 2022 22:59:52 GMT
Server: Google Frontend


<html><head>
<meta http-equiv="content-type" content="text/html;charset=utf-8">
<title>500 Server Error</title>
</head>
<body text=#000000 bgcolor=#ffffff>
<h1>Error: Server Error</h1>
<h2>The server encountered an error and could not complete your request.<p>Please try again in 30 seconds.</h2>
<h2></h2>
</body></html>
 <nil>
Trace: 2022/11/20 22:59:52 transport.go:194: request failed with status 500
Trace: 2022/11/20 22:59:52 main.go:36: failed to fetch document tree request failed with status 500
ERROR: 2022/11/20 22:59:52 main.go:43: failed to build documents tree, last error: failed to fetch document tree request failed with status 500

edef1c · 2022-11-20T23:03:08Z

I have the same error, it seems that they started migrating stuff, but not all accounts. Even the desktop app can't connect anymore

Either my reMarkable itself can't synchronise, or the desktop app doesn't work anymore (or both!), so this doesn't seem to be unique to rmapi indeed.

ddvk · 2022-11-26T11:24:18Z

I wrote to support that my desktop app can't sync. Then after they answered with the usual, turn it off and on again, unpairing and pairing it magically started using sync 1.5

edef1c · 2022-12-02T08:03:59Z

I wrote to support that my desktop app can't sync. Then after they answered with the usual, turn it off and on again, unpairing and pairing it magically started using sync 1.5

Is this re-pairing the device or the desktop app?

ddvk · 2022-12-02T10:55:09Z

re-pair of the device (tablet)

martin-braun · 2022-12-05T20:02:05Z

@ddvk Did that, but I have problems.

The instructions say to get the code from https://my.remarkable.com/device/desktop/ which doesn't work, I only get a white site. I surpassed the problem by simple attempting to pair the regular desktop app to get a code, but there is another problem, which is
I'm getting "auth.go:50: failed to create user token from device token request failed with status 429" and afterwards "main.go:42: failed to build documents tree, last error: failed to fetch document tree request failed with status 500", now

Re-pairing did not solve the problem for me.

ddvk · 2022-12-05T20:47:35Z

@ddvk Did that, but I have problems.

The instructions say to get the code from https://my.remarkable.com/device/desktop/ which doesn't work, I only get a white site. I surpassed the problem by simple attempting to pair the regular desktop app to get a code, but there is another problem, which is

I'm getting "auth.go:50: failed to create user token from device token request failed with status 429" and afterwards "main.go:42: failed to build documents tree, last error: failed to fetch document tree request failed with status 500", now

Re-pairing did not solve the problem for me.

unpair the tablet (via the web interface or from the tablet)
then pair it and then try pairing rmapi

isovector · 2022-12-17T06:21:13Z

This is happening to me too; tried repairing the device and rmapi, neither helped.

EDIT: The Read on Remarkable chrome extension also fails; it seems like perhaps my account is in some weird state.

EDIT: Fixed below.

isovector · 2022-12-17T06:40:41Z

Aha, I found a fix. My remarkable was running firmware 2.11.something; updating it to 2.15.1.1189 forced an entire resync of the device, and rmapi no longer crashes.

edef1c · 2022-12-18T01:52:55Z

Ah, I've been running 2.5.0.27 all this time, since I have a bunch of Toltec stuff installed and have auto-update disabled.
I've just updated to 2.15.1.1189, and…

edef@jaguar ~> rmapi
WARNING!!! Using the new 1.5 sync, this has not been fully tested yet!!! first sync can be slow
ReMarkable Cloud API Shell
[/]>

That's very working! It has also resolved some weird syncing issues I've been having on the device.
Maybe we can add a hint to update your firmware if it can't build the directory tree?

edef1c · 2022-12-18T01:54:06Z

NB, I did re-pair the device (and rmapi) prior to the update. Maybe the next one coming through can try doing just the firmware update to see if that does the trick alone?

posita · 2022-12-20T02:31:26Z

I am running rmapi v0.0.22.1 (latest) and my reMarkable2 is running 2.15.1.1189 (also latest). I started getting this error suddenly. I unpaired and repaired the device. I removed my existing desktop token via my.remarkable.com and now am getting the following repeatedly:

% RMAPI_TRACE=1 rmapi ls
Trace: 2022/12/19 20:27:28 config.go:61: config fail /home/<redacted>/.config/rmapi/rmapi.conf doesn't exist/n
Enter one-time code (go to https://my.remarkable.com/device/desktop/connect): <redacted>
Trace: 2022/12/19 20:27:37 transport.go:177: request: POST /token/json/2/device/new HTTP/1.1
Host: webapp-production-dot-remarkable-production.appspot.com
Authorization: Bearer
User-Agent: rmapi

{"code":"<redacted>","deviceDesc":"desktop-linux","deviceID":"<redacted>"} <nil>
Trace: 2022/12/19 20:27:38 transport.go:190: HTTP/2.0 500 Internal Server Error
Content-Length: 323
Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
Content-Type: text/html; charset=UTF-8
Date: Tue, 20 Dec 2022 02:27:38 GMT
Server: Google Frontend


<html><head>
<meta http-equiv="content-type" content="text/html;charset=utf-8">
<title>500 Server Error</title>
</head>
<body text=#000000 bgcolor=#ffffff>
<h1>Error: Server Error</h1>
<h2>The server encountered an error and could not complete your request.<p>Please try again in 30 seconds.</h2>
<h2></h2>
</body></html>
 <nil>
Trace: 2022/12/19 20:27:38 transport.go:194: request failed with status 500
ERROR: 2022/12/19 20:27:38 auth.go:93: failed to create a new device token

morewithout · 2022-12-20T10:45:39Z

I have the exact same problem as the immediately prior post from posita. I was about to post the same trace. I first noticed it yesterday on two different reMarkable accounts using two different tablets running 2.15.1.1189 on three different desktops - two Linux (Chromebooks) and one Mac. All had been working perfectly for over a year. I've tried all suggestions in this thread to no avail. I guess reMarkable have changed something in their Cloud/API? I'm happy to help with testing any potential fixes. Thanks in antiicipation.

posita · 2022-12-20T16:58:03Z

I wonder if splitbrain/ReMarkableAPI#36 is related?

dancorne · 2022-12-21T09:59:14Z

I started having this issue a couple of days ago. My tablet was updated to v3 last night, which I'm guessing was related. Still getting a 500 response when trying to re-authenticate with a one-time code now, maybe they've changed the service endpoint for the version 3 rollout or something like that...

ddvk · 2022-12-21T10:04:38Z

the auth url did change but this is only in master, we have to create a new release

posita · 2022-12-21T13:10:59Z

I can verify that I was able to (re)connect and perform operations with v0.0.23. Thanks for the quick fix! 🙇

morewithout · 2022-12-21T16:08:41Z

Same here. Thanks :-)

ddvk · 2023-01-01T23:19:54Z

should work now

morewithout mentioned this issue Dec 21, 2022

Failed to create user token from device token #283

Closed

ddvk closed this as completed Jan 1, 2023

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failed to build documents tree, last error: failed to fetch document tree request failed with status 500 #274

failed to build documents tree, last error: failed to fetch document tree request failed with status 500 #274

edef1c commented Nov 17, 2022 •

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failed to build documents tree, last error: failed to fetch document tree request failed with status 500 #274

failed to build documents tree, last error: failed to fetch document tree request failed with status 500 #274

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