osTicket- Prerequisites and Installation Tutorial

This tutorial guides you through the steps to create a Windows 10 Virtual Machine in Azure and install osTicket with all necessary dependencies.

Environments and Technologies Used:

• Microsoft Azure (Virtual Machines/Compute)
• Remote Desktop
• Internet Information Services (IIS)

Operating Systems Used:

• Windows 10 (21H2)

Prerequisites

Before you begin, ensure you have the following:

1. Azure Account: You need an active Azure subscription to create and manage resources.
2. Remote Desktop Client: To connect to the Windows VM in Azure.
3. osTicket Installation Files: Download from Google Drive.

Table of Contents

• Part 1: Create Virtual Machine in Azure
• Part 2: Installation
• Clean Up
• Notes

Part 1: Create Virtual Machine in Azure

1. Create a Resource Group in Azure

2. Create a Windows 10 Virtual Machine (VM)

   • Use 2-4 Virtual CPUs.
   • Allow it to create a new Virtual Network (Vnet).

Part 2: Installation

1. Create an Azure Virtual Machine Windows 10, 4 vCPUs

   • Name: Vm-osticket
   • Username: labuser (example)
   • Password: osTicketPassword1! (example)

2. Download Installation Files

   • osTicket Installation Files

3. Install / Enable IIS in Windows with the following features:

   • CGI and Common HTTP Features
   • World Wide Web Services -> Application Development Features ->
     • CGI
     • Common HTTP Features
   • Internet Information Services -> Web Management Tools -> IIS Management Console
     • IIS Management Console

4. From the Installation Files, download and install the following:

   • PHP Manager for IIS: PHPManagerForIIS_V1.5.0.msi
   • Rewrite Module: rewrite_amd64_en-US.msi

5. Create the directory C:\PHP

6. Download and install PHP 7.3.8:

   • File: php-7.3.8-nts-Win32-VC15-x86.zip
   • Unzip the contents into C:\PHP

7. Download and install VC_redist.x86.exe

8. Download and install MySQL 5.5.62:

   • File: mysql-5.5.62-win32.msi
   • Typical Setup
   • Launch Configuration Wizard (after install) ->
   • Standard Configuration
   • Password: Password1

9. Open IIS as an Admin

10. Register PHP from within IIS

11. Reload IIS (Open IIS, Stop and Start the server)

12. Install osTicket v1.15.8:

    • Download osTicket from the Installation Files Folder.
    • Extract and copy the “upload” folder to C:\inetpub\wwwroot.
    • Within C:\inetpub\wwwroot, rename “upload” to “osTicket”.

13. Reload IIS (Open IIS, Stop and Start the server)

14. Go to sites -> Default -> osTicket:

    • On the right, click “Browse *:80”.

15. Enable PHP Extensions:

    • Back to IIS, sites -> Default -> osTicket
    • Double-click PHP Manager.
    • Click “Enable or disable an extension”.
    • Enable: php_imap.dll, php_intl.dll, php_opcache.dll.
    • Refresh the osTicket site in your browser and observe the changes.

16. Rename ost-config.php:

    • From: C:\inetpub\wwwroot\osTicket\include\ost-sampleconfig.php
    • To: C:\inetpub\wwwroot\osTicket\include\ost-config.php

17. Assign Permissions to ost-config.php:

    • Disable inheritance -> Remove All.
    • New Permissions -> Everyone -> All.

18. Continue Setting up osTicket in the browser:

    • Name: Helpdesk
    • Default email: (receives email from customers)

19. Download and install HeidiSQL from the Installation Files

20. Open HeidiSQL:

    • Create a new session, root/Password1.
    • Connect to the session.
    • Create a database called osTicket.

21. Continue Setting up osTicket in the browser:

    • MySQL Database: osTicket
    • MySQL Username: root
    • MySQL Password: Password1
    • Click “Install Now!”

22. Congratulations! 🥳 🥳 🥳

    • Browse to your help desk login page: http://localhost/osTicket/scp/login.php

Clean Up

1. Delete: C:\inetpub\wwwroot\osTicket\setup

2. Set Permissions to “Read” only:

   • C:\inetpub\wwwroot\osTicket\include\ost-config.php

Notes

• Browse to your help desk login page: http://localhost/osTicket/scp/login.php
• End Users osTicket URL: http://localhost/osTicket/