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chrysalis.keyboard.io spinning forever #1324
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Hi,
I suspect that the issue you're running into is with corrupted data in your
keyboard's storage, but I don't know for sure. Would it be possible to grab
the log of the browser console after you attempt a connection?
Alternatively, on desktop Chrysalis, grab a debugging bundle and attach it
to this ticket. (Also, what keyboard are you using?)
…On Wed, Feb 28, 2024 at 3:18 AM Philipp Heuberger ***@***.***> wrote:
*Describe the bug*
My Chrysalis software on the laptop didn't work for a while now so I
thought I might have more luck with the web version, but that doesn't seem
to work either. After selecting the device in the popup I now see the
spinner with the text "Reading data from device..." and nothing happens.
It's been minutes already.
*Expected behavior*
I expect to be able to see my keyboard with its current layout and be able
to make changes to it.
*Desktop (please complete the following information):*
- OS: Fedora 39
- Browser: Chrome Version 121.0.6167.160 (Official Build) (64-bit)
- Chrysalis Version: web
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Ah, sorry, completely forgot to include the keyboard model haha. I have the Model 100.
|
I'm in exactly the same boat but on Windows (Model100). |
@pheuberger Ok. Given the firmware version you're running, I suspect that the issue is indeed data corruption, either in the stored copy of the keymaps or in the wire protocol. If you're comfortable with a factory reset (and losing your custom keymaps), can you try holding in the 'prog' key while connecting your keyboard to the computer, so that the led turns red to indicate it's in bootloader mode, then connecting from https://chrysalis.keyboard.io and doing a Firmware Update with 'factory reset' selected? |
Describe the bug
My Chrysalis software on the laptop didn't work for a while now so I thought I might have more luck with the web version, but that doesn't seem to work either. After selecting the device in the popup I now see the spinner with the text "Reading data from device..." and nothing happens. It's been minutes already.
Expected behavior
I expect to be able to see my keyboard with its current layout and be able to make changes to it.
Desktop (please complete the following information):
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