IOS unable to reach server

[tlkhorses]

We have an issue where iPhones get the message Unable to reach server. Software was just downloaded yesterday so is current. Android is working via app. The iPhones meet the requirements and are set up with tokens and proper url. They both can log in via browser. This happens both via wifi, cell on and off network.

[twelch24]

Also seeing this on previously working app setups. I've tried removing the app and settings and logging in again, still fails.

[pheinrichs]

Thanks for the notice, I'll look into this right away

[pheinrichs]

@tlkhorses @twelch24 Okay, this seems to be an issue with servers and cors not enabled. My apologies, on the new iOS update in ionic it enforces this and I have it enabled so I didn't notice this issue.
I will update the app next week with a native plugin to avoid this issue, as a temporary fix all you need to do is enable it on your servers for the app to work.

https://github.com/librenms/librenms/blob/master/doc/Support/Configuration.md#cors-support

[tlkhorses]

Hi, I added the cors enabled to the config.php and didn't work. Added the whole section, restart and still no go.

[twelch24]

It does fix it for me. Did you copy and paste the false line? All I added was the first line, and changed it to true.

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On Jan 12, 2018, at 5:36 PM, tlkhorses ***@***.***> wrote: Hi, I added the cors enabled to the config.php and didn't work. Added the whole section, restart and still no go. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[tlkhorses]

Thats the first thing I did. No go. Then added the whole section. Same. I'm checking with my tech to make sure he can reach the server via browser from where he is at.

…

On Fri, Jan 12, 2018 at 5:52 PM twelch24 ***@***.***> wrote: It does fix it for me. Did you copy and paste the false line? All I added was the first line, and changed it to true. > On Jan 12, 2018, at 5:36 PM, tlkhorses ***@***.***> wrote: > > Hi, I added the cors enabled to the config.php and didn't work. Added the whole section, restart and still no go. > > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub, or mute the thread. > — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#18 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AJBxbTapjgn1R_AiMRJrrx85g0EzlAP3ks5tJ_A3gaJpZM4Rc3TF> .

[tlkhorses]

He can reach it via browser on the phone. I checked global on the server and it shows enabled.

[laf]

Check the web server logs. On one install of mine without cors I see:

192.168.80.31 - - [14/Jan/2018:21:52:56 +0000] "OPTIONS //api/v0 HTTP/1.0"

Also, get them to try a manual curl if they can using the token to see if it works:

curl -H 'X-Auth-Token: TOKEN' 'https://URL/api/v0

[pheinrichs]

1.2.1 push to apple store. Pending approval, with cors fix.

[tlkhorses]

@laf where are the server logs? Only see /var/log/... stuff.
@pheinrichs would it make a difference what user level they are at? These two are Global Read where mine is administrator and happens to be the only Android.

[pheinrichs]

1.2.1 is available on iOS so you should be able to remove the cors config if you wish

@tlkhorses the server logs will be in your librenms directory I believe Default "/opt/librenms/logs/access_log"
Global read shouldn't be an issue also, I was able to test a user with similar permissions with no problems.

[tlkhorses]

The update fixed the issue for us. Thanks.