Call Handler

This repository helps you connect Azure Communication Service with incoming call handling and routing to available Service Agents. We've created a routing system using Azure Communication Service, Event Grid, Azure Functions, and Cosmos DB.

For more complex situations, consider using Azure Communication Service's Job Router feature.

Please note these artifacts are under development and subject to change.

Guides

• Getting Started
• Call Automation
• Job Router
• Communication SDK

Architecture

sequenceDiagram
    participant Communication Service
    participant Event Grid
    participant Functions
    participant Cosmos DB
    participant Application Insights

    Communication Service->>Event Grid: Event Notification

    Event Grid->>Functions: Incoming Call

    Functions-->Application Insights: Request Invocation

    Event Grid-->Functions: Parse Event Payload

    Functions->>Cosmos DB: Query Service Agents
    Cosmos DB-->>Functions: Target Phone Number

    Functions->>Communication Service: Redirect Call

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