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Order payment not received - Paypal Express #28853
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Hi @jamie-selesti. Thank you for your report.
Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:
For more details, please, review the Magento Contributor Assistant documentation. Please, add a comment to assign the issue:
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Hi @engcom-Lima. Thank you for working on this issue.
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Hello @jamie-selesti Thank you! |
@jamie-selesti we are closing this issue due to inactivity. If you'd like to update it, please reopen the issue. |
Preconditions (*)
Steps to reproduce (*)
Expected result (*)
Actual result (*)
We had an order whereby Magento told us the order was paid but looking in our Paypal account we don't have the money.
![image](https://user-images.githubusercontent.com/1398649/85410003-74d6aa00-b55e-11ea-9a7c-f35d59a3bf9f.png)
Looking at the sales_order_payment table entry I can see in the additional_information column we have
The key thing here is that there isn't a paypal_payment_status in the information as you would expect. Below is what another order's additional_information looks like whose money we did receive
Therefore the question is why did Magento think the order was fully paid when it was not?
Note, this does bug not always happen so it will be hard to replicate
Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.
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