Unable to synchronize all media files because sync process run only of 5 minutes.

[dverkade]

Preconditions

1. Magento 2.3.5-p2
2. Have around 30.000 images and 75 GB of images data stored in Magento
3. Ticket Unable to synchronize all media files because sync process run only of 5 minutes. #29138 is related but was closed.

Steps to reproduce

1. Login into Magento admin
2. Go to Stores > Settings > Configuration
3. Expand 'Advanced' section and choose 'system'
4. Select 'Storage Configuration for Media' and choose 'Database' from the "Media Storage' dropdown
5. Click the synchronise button

Expected result

1. Media synchronises to the database

Actual result

1. Timeout occurs after 5 minutes.

---

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @dverkade. Thank you for your report.
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[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[dverkade]

Issues should not be closed automatically. Posting comment to keep it active.

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[dverkade]

Issues should not automatically close. Posting this comment to keep it active.

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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  Details

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[magento-engcom-team]

@engcom-Bravo Thank you for verifying the issue.

Unfortunately, not enough information was provided to acknowledge ticket. Please consider adding the following:

• Add "Reproduced on " label(s) to this ticket based on verification result

Once all required information is added, please add label "Issue: Confirmed" again.
Thanks!

[magento-engcom-team]

@m2-community-project[bot] Thank you for verifying the issue.

Unfortunately, not enough information was provided to acknowledge ticket. Please consider adding the following:

• Add "Reproduced on " label(s) to this ticket based on verification result

Once all required information is added, please add label "Issue: Confirmed" again.
Thanks!

[magento-engcom-team]

@engcom-Bravo Thank you for verifying the issue.

Unfortunately, not enough information was provided to acknowledge ticket. Please consider adding the following:

• Add "Reproduced on " label(s) to this ticket based on verification result

Once all required information is added, please add label "Issue: Confirmed" again.
Thanks!

[magento-engcom-team]

@m2-community-project[bot] Thank you for verifying the issue.

Unfortunately, not enough information was provided to acknowledge ticket. Please consider adding the following:

• Add "Reproduced on " label(s) to this ticket based on verification result

Once all required information is added, please add label "Issue: Confirmed" again.
Thanks!

[magento-engcom-team]

@m2-community-project[bot] Thank you for verifying the issue.

Unfortunately, not enough information was provided to acknowledge ticket. Please consider adding the following:

• Add "Reproduced on " label(s) to this ticket based on verification result

Once all required information is added, please add label "Issue: Confirmed" again.
Thanks!

[magento-engcom-team]

✅ Confirmed by @engcom-Bravo
Thank you for verifying the issue. Based on the provided information internal tickets MC-42618 were created

Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[xtremevision]

It is happening also on v 2.4.6 with 1.55Gb of images uploading to R2 CloudFlare. I simply press the button to synchronize, watch the log file and see files uploading, everything is running fine - but at some point the exception log throw an error and the ajax sync status disappears. The error is:

[2023-06-26T00:02:17.567277+00:00] main.CRITICAL: Magento\Framework\Exception\LocalizedException: The timeout limit for response from synchronize process was reached. in htdocs/vendor/magento/module-media-storage/Controller/Adminhtml/System/Config/System/Storage/Status.php:86
Stack trace:
#0 htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status->execute()
#1 htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->___callParent()
#2 htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->Magento\Framework\Interception\{closure}()
#3 htdocs/generated/code/Magento/MediaStorage/Controller/Adminhtml/System/Config/System/Storage/Status/Interceptor.php(23): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->___callPlugins()
#4 htdocs/vendor/magento/framework/App/Action/Action.php(111): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->execute()
#5 htdocs/vendor/magento/module-backend/App/AbstractAction.php(151): Magento\Framework\App\Action\Action->dispatch()
#6 htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Backend\App\AbstractAction->dispatch()
#7 htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->___callParent()
#8 htdocs/vendor/magento/module-backend/App/Action/Plugin/Authentication.php(145): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->Magento\Framework\Interception\{closure}()
#9 htdocs/vendor/magento/framework/Interception/Interceptor.php(135): Magento\Backend\App\Action\Plugin\Authentication->aroundDispatch()
#10 htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->Magento\Framework\Interception\{closure}()
#11 htdocs/generated/code/Magento/MediaStorage/Controller/Adminhtml/System/Config/System/Storage/Status/Interceptor.php(32): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->___callPlugins()
#12 htdocs/vendor/magento/framework/App/FrontController.php(245): Magento\MediaStorage\Controller\Adminhtml\System\Config\System\Storage\Status\Interceptor->dispatch()
#13 htdocs/vendor/magento/framework/App/FrontController.php(212): Magento\Framework\App\FrontController->getActionResponse()
#14 htdocs/vendor/magento/framework/App/FrontController.php(147): Magento\Framework\App\FrontController->processRequest()
#15 htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\App\FrontController->dispatch()
#16 htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\App\FrontController\Interceptor->___callParent()
#17 htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}()
#18 htdocs/generated/code/Magento/Framework/App/FrontController/Interceptor.php(23): Magento\Framework\App\FrontController\Interceptor->___callPlugins()
#19 htdocs/vendor/magento/framework/App/Http.php(116): Magento\Framework\App\FrontController\Interceptor->dispatch()
#20 htdocs/vendor/magento/framework/App/Bootstrap.php(264): Magento\Framework\App\Http->launch()
#21 htdocs/pub/index.php(30): Magento\Framework\App\Bootstrap->run()
#22 {main} {"exception":"[object] (Magento\\Framework\\Exception\\LocalizedException(code: 0): The timeout limit for response from synchronize process was reached. at htdocs/vendor/magento/module-media-storage/Controller/Adminhtml/System/Config/System/Storage/Status.php:86)"} []

Using php 8.1 and Magento 2.4.6 CE.