Captcha not working with remote storage

[marvincaspar]

I have setup remote storage for a magento shop and this works fine for nearly all media files excepts for the captcha images. They are generated and stored on the local filesystem and are not synced to the s3 bucket.

magento2/app/code/Magento/Captcha/Helper/Data.php

Line 154 in 212d69a

$mediaDir = $this->_filesystem->getDirectoryWrite(DirectoryList::MEDIA, Filesystem\DriverPool::FILE);

)

Nginx than tries to find the image in the s3 bucket and returns a 404. The result is that the user can't see the captcha and for example is unable to reset the password. Current workaround is to disable the captcha feature.

Preconditions (*)

1. magento 2.4.2
2. enable remote storeage for s3 bucket

Steps to reproduce (*)

1. enable remote storage for s3 bucket
2. sync initial media files to s3
3. enable captcha for customer forget password page
4. go to customer forget password page

Expected result (*)

1. captcha is displayed correctly

Actual result (*)

1. browser sends 404 for the captcha image
2. captcha is not displayed

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Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @marvincaspar. Thank you for your report.
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[m2-assistant]

Hi @engcom-Alfa. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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[engcom-Alfa]

Hi @marvincaspar
Tried reproducing the issue with provided steps but needs clarity on syncing the initial media files to S3 . Kindly provide more steps for syncing the files.

[marvincaspar]

Hi @engcom-Alfa,
I followed the steps from the documentation page https://devdocs.magento.com/guides/v2.4/config-guide/remote-storage/config-remote-storage-aws-s3.html and than run bin/magento remote-storage:sync. After that I visit a page where the captcha enabled and the generated captcha is stored locally and is not synced to s3

[m2-assistant]

Hi @engcom-Hotel. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Hotel]

Hello @marvincaspar,

I have tried to reproduce the issue in Magento 2.4-develop branch with mentioned steps with NGINX server. To enable S3 storage we have followed this devdocs link and this link.

After enabling, tried to access the forgot password page, but we are able to get the captcha image. Please refer below screenshot:

Please try to reproduce the issue in Magento 2.4-develop branch and let us know, if you are still able to reproduce it.

Thanks

[engcom-Hotel]

Hello @marvincaspar,

We have noticed that this issue has not been updated for a period of more than 14 Days. Hence we assume that this issue is fixed now, so we are closing it. Please raise a fresh ticket if you need more assistance on this.

Regards