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Order remains in status 'processing' after shipping, if items get partially refunded #35528
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Hi @vseager. Thank you for your report.
Make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:
For more details, review the Magento Contributor Assistant documentation. Add a comment to assign the issue: To learn more about issue processing workflow, refer to the Code Contributions.
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Hi @engcom-Delta. Thank you for working on this issue.
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Hi @vseager , followed below steps:
Observe the order status. it is 'complete' status only |
@engcom-Delta Thanks for your update, however, I don't believe you have followed the steps to reproduce correctly. You are adding two different items to the cart and refunding the total quantity of one of those items. This issue happens only when you partially refund a single SKU where the quantity is greater than 1 for that SKU. Instead of refunding all 5 of Please try again to reproduce this issue, but this time add only one product SKU to the cart, following these steps:
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✅ Jira issue https://jira.corp.magento.com/browse/AC-3178 is successfully created for this GitHub issue. |
✅ Confirmed by @engcom-Delta. Thank you for verifying the issue. |
Hi @vseager , Thank you so much for sharing the detailed steps , We tried once again to reproduce it , Yes issue is reproducible with a product that has 5 quantity . Hence marked issue as 'Issue Confirmed'.
Thanks |
@magento i am working on this. |
@nisha-vaghela It was broken in cbc352e |
Closed without any comments? Possibly fixed by AC-3178::Order remains in status 'processing' after shipping, if items is get partially refunded |
Hello, As I can see this issue got fixed in the scope of the internal Jira ticket AC-3178 by the internal team Based on the Jira ticket, the target version is 2.4.6. Thanks |
Can we get a patch for our version? 2.4.5p-2 |
Just FYI the code fix doesn't work to partial refund/shipment to grouped product. |
Preconditions and environment
This is a repeat of issue #31063 which is closed despite the issue still being present in 2.4.3-p2.
Steps to reproduce
Expected result
Status of the order should be 'Complete'. (As it is, when one item is fully refunded)
Actual result
Status of the order stays 'Processing'.
Additional information
Release note
No response
Triage and priority
The text was updated successfully, but these errors were encountered: