Customer Import: update to disable_auto_group_change ignored

[nbennett25]

Preconditions and environment

1.Magento 2.3.5-p2
2.Customer exists

Steps to reproduce

1. Go to System > Import/Export > Export
2. Select type: Customer Main File
3. Export Customer record
4. In downloaded file, strip out all non-required fields except for disable_auto_group_change
5. Change disable_auto_group_change value(if the customer already has the disable auto group change checked in their customer record, switch the 1 above to 0)
6. Go to System > Import/Export > Import
7. Select Type: Customer Main File
8. Select Import Behavior: Add/Update Complex Data
9. Upload File
10. Check Data
11. Import File

Expected result

1. Customer record shows change in 'Disable Automatic Group Change Based on VAT ID' setting.

Actual result

1. No changes in 'Disable Automatic Group Change Based on VAT ID' setting.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @nbennett25. Thank you for your report.
To speed up processing of this issue, make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[nbennett25]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @nbennett25. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @nbennett25, here is your Magento Instance: https://b213479775e4578fe34fda46ddc27f80.instances.magento-community.engineering
Admin access: https://b213479775e4578fe34fda46ddc27f80.instances.magento-community.engineering/admin_bfda
Login: 44206b85
Password: 6f45d9584983

[nbennett25]

Confirmed in 2.4-develop

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

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• 5. Add label Issue: Confirmed once verification is complete.

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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://b213479775e4578fe34fda46ddc27f80.instances.magento-community.engineering
Admin access: https://b213479775e4578fe34fda46ddc27f80.instances.magento-community.engineering/admin_1a16
Login: 91f21ec7
Password: 1125e08164c6

[engcom-Bravo]

Hi @nbennett25,

Thank you for reporting and collaboration.
Verified the issue on Magento 2.4-develop instance we are not able to reproduce the issue.Kindly Provide more information about disable_auto_group_change value and also provide exact steps to reproduce the issue and screenshots if required.

Kindly provide your CSV file it is helpful for us.

Thanks.

[nbennett25]

@engcom-Bravo I was able to reproduce this on the 2.4-develop instance provided. The csv content will be determined by the customer records (specifically email address), but the base of it is below:

_website,email,disable_auto_group_change
base,[customer email],1

[engcom-Bravo]

Hi @nbennett25,

Thanks for your update.

We tired to reproduce the issue but we are not able to reproduce the issue.we Followed these steps

1.Go to System > Import/Export > Export
2.Select type: Customer Main File
3.Export Customer record

We got Customer File :

export_customer_20221110_010422.csv

Kindly Provide more information about In downloaded file, strip out all non-required fields except for disable_auto_group_change,Change disable_auto_group_change value. It will helpful for us to proceed further.

Thanks.

[nbennett25]

@engcom-Bravo is there a way to attach files to a comment..? Please try creating a csv with the following (based on your file):

email,_website,_store,disable_auto_group_change
roni_cost@example.com,base,default,1

Then Import the file via System > Import/Export > Import, Customer Main File. (if the customer already has the disable auto group change checked in their customer record, switch the 1 above to 0 to flag the change.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://b213479775e4578fe34fda46ddc27f80.instances.magento-community.engineering
Admin access: https://b213479775e4578fe34fda46ddc27f80.instances.magento-community.engineering/admin_0469
Login: 1a366088
Password: d572a671ce31

[engcom-Bravo]

Hi @nbennett25,

Thanks for your Update.

You can attach files through a comment.

Kindly attach.

Thanks.

[nbennett25]

Here's a csv version of the above @engcom-Bravo:

auto_group_change.csv

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://b213479775e4578fe34fda46ddc27f80.instances.magento-community.engineering
Admin access: https://b213479775e4578fe34fda46ddc27f80.instances.magento-community.engineering/admin_4d66
Login: 681725f8
Password: 26320e63e866

[engcom-Bravo]

Hi @nbennett25,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.

Customer Import: update to disable_auto_group_change was ignored.

Steps to reproduce

1.Go to System > Import/Export > Export
2.Select type: Customer Main File
3.Export Customer record
4.In downloaded file, strip out all non-required fields except for disable_auto_group_change
5.Change disable_auto_group_change value(if the customer already has the disable auto group change checked in their customer record, switch the 1 above to 0)
6.Go to System > Import/Export > Import
7.Select Type: Customer Main File
8.Select Import Behavior: Add/Update Complex Data
9.Upload File
10.Check Data
11.Import File

We have used Below CSV file (existing customers) we changed disable_auto_group_change to 1 there is No changes in 'Disable Automatic Group Change Based on VAT ID'

five.csv

Hence confirming this issue.

Thanks.

[Vasudev-22]

@magento I am working on this

[engcom-Bravo]

Hello,

The internal team has started working on the issue.

Thanks.