We are not getting the base_grand_total value in order response

[webgility-amazonapi]

Preconditions and environment

Magento version:2.4

Steps to reproduce

We hit the below API
https://www.texasjacks.com/rest/V1/orders?searchCriteria[filter_groups][0][filters][0][field]=entity_id&searchCriteria[filter_groups][0][filters][0][value]=36842&earchCriteria[filter_groups][0][filters][0][condition_type]=in

And received the below response, but in this response, we getting the "base_grand_total": 0
{"items":[{"base_currency_code":"USD","base_discount_amount":0,"base_discount_invoiced":0,"base_grand_total":0,"base_discount_tax_compensation_amount":0,"base_discount_tax_compensation_invoiced":0,"base_shipping_amount":0,"base_shipping_discount_amount":0,"base_shipping_discount_tax_compensation_amnt":0,"base_shipping_incl_tax":0,"base_shipping_invoiced":0,"base_shipping_tax_amount":0,"base_subtotal":5,"base_subtotal_incl_tax":5,"base_subtotal_invoiced":5,"base_tax_amount":0,"base_tax_invoiced":0,"base_total_due":0,"base_total_invoiced":0,"base_total_invoiced_cost":0,"base_total_paid":0,"base_to_global_rate":1,"base_to_order_rate":1,"billing_address_id":73412,"created_at":"2023-05-02 20:48:25","customer_email":"dev@thomasgbennett.com","customer_firstname":"Thomas","customer_group_id":0,"customer_is_guest":1,"customer_lastname":"Bennett","customer_note_notify":0,"discount_amount":0,"discount_invoiced":0,"email_sent":1,"entity_id":36842,"global_currency_code":"USD","grand_total":0,"discount_tax_compensation_amount":0,"discount_tax_compensation_invoiced":0,"increment_id":"5000019136","is_virtual":1,"order_currency_code":"USD","protect_code":"01904d4ea21675f6f1cb38b6d72c9a22","quote_id":1213181,"remote_ip":"172.71.254.243","shipping_amount":0,"shipping_discount_amount":0,"shipping_discount_tax_compensation_amount":0,"shipping_incl_tax":0,"shipping_invoiced":0,"shipping_tax_amount":0,"state":"complete","status":"complete","store_currency_code":"USD","store_id":2,"store_name":"Texas Jacks\nTJ Store\nTJ View","store_to_base_rate":0,"store_to_order_rate":0,"subtotal":5,"subtotal_incl_tax":5,"subtotal_invoiced":5,"tax_amount":0,"tax_invoiced":0,"total_due":0,"total_invoiced":0,"total_item_count":1,"total_paid":0,"total_qty_ordered":1,"updated_at":"2023-05-02 20:49:05","weight":0,"x_forwarded_for":"68.235.43.92","items":[{"amount_refunded":0,"base_amount_refunded":0,"base_discount_amount":0,"base_discount_invoiced":0,"base_discount_tax_compensation_amount":0,"base_discount_tax_compensation_invoiced":0,"base_original_price":5,"base_price":5,"base_price_incl_tax":5,"base_row_invoiced":5,"base_row_total":5,"base_row_total_incl_tax":5,"base_tax_amount":0,"base_tax_invoiced":0,"created_at":"2023-05-02 20:48:25","discount_amount":0,"discount_invoiced":0,"discount_percent":0,"free_shipping":0,"discount_tax_compensation_amount":0,"discount_tax_compensation_invoiced":0,"is_qty_decimal":0,"is_virtual":1,"item_id":72980,"name":"Texas Jacks Gift Card","no_discount":0,"order_id":36842,"original_price":5,"price":5,"price_incl_tax":5,"product_id":21708,"product_type":"bss_giftcard","qty_canceled":0,"qty_invoiced":1,"qty_ordered":1,"qty_refunded":0,"qty_shipped":0,"quote_item_id":146877,"row_invoiced":5,"row_total":5,"row_total_incl_tax":5,"row_weight":0,"sku":"Texas Jacks Gift Card","store_id":2,"tax_amount":0,"tax_invoiced":0,"tax_percent":0,"updated_at":"2023-05-02 20:49:05","weee_tax_applied":"[]"}],"billing_address":{"address_type":"billing","city":"Franklin","country_id":"US","email":"dev@thomasgbennett.com","entity_id":73412,"firstname":"Thomas","lastname":"Bennett","parent_id":36842,"postcode":"37067","region":"Tennessee","region_code":"TN","region_id":56,"street":["717 Glen Oaks Dr"],"telephone":"12345667888"},"payment":{"account_status":null,"additional_information":["0","VI","2028","3","747","",null,null,"9211","424631","Credit Card (Authorize.Net TJ)"],"amount_authorized":0,"amount_ordered":0,"amount_paid":0,"base_amount_authorized":0,"base_amount_ordered":0,"base_amount_paid":0,"base_amount_paid_online":0,"base_shipping_amount":0,"base_shipping_captured":0,"cc_exp_month":"3","cc_exp_year":"2028","cc_last4":"9211","cc_type":"VI","entity_id":36843,"method":"authnetcim","parent_id":36842,"shipping_amount":0,"shipping_captured":0,"extension_attributes":{"tokenbase_id":"535"}},"status_histories":[{"comment":"Captured amount of $0.00 online.","created_at":"2023-05-02 20:49:05","entity_id":99587,"entity_name":"invoice","is_customer_notified":null,"is_visible_on_front":0,"parent_id":36842,"status":"processing"},{"comment":"This is a BWG testing order","created_at":"2023-05-02 20:48:55","entity_id":99586,"entity_name":"order","is_customer_notified":0,"is_visible_on_front":0,"parent_id":36842,"status":"processing"},{"comment":null,"created_at":"2023-05-02 20:48:25","entity_id":99585,"entity_name":"order","is_customer_notified":null,"is_visible_on_front":0,"parent_id":36842,"status":"pending"},{"comment":"Authorized amount of $0.00.","created_at":"2023-05-02 20:48:25","entity_id":99584,"entity_name":"order","is_customer_notified":null,"is_visible_on_front":0,"parent_id":36842,"status":"processing"}],"extension_attributes":{"shipping_assignments":[{"shipping":{"total":{"base_shipping_amount":0,"base_shipping_discount_amount":0,"base_shipping_discount_tax_compensation_amnt":0,"base_shipping_incl_tax":0,"base_shipping_invoiced":0,"base_shipping_tax_amount":0,"shipping_amount":0,"shipping_discount_amount":0,"shipping_discount_tax_compensation_amount":0,"shipping_incl_tax":0,"shipping_invoiced":0,"shipping_tax_amount":0}},"items":[{"amount_refunded":0,"base_amount_refunded":0,"base_discount_amount":0,"base_discount_invoiced":0,"base_discount_tax_compensation_amount":0,"base_discount_tax_compensation_invoiced":0,"base_original_price":5,"base_price":5,"base_price_incl_tax":5,"base_row_invoiced":5,"base_row_total":5,"base_row_total_incl_tax":5,"base_tax_amount":0,"base_tax_invoiced":0,"created_at":"2023-05-02 20:48:25","discount_amount":0,"discount_invoiced":0,"discount_percent":0,"free_shipping":0,"discount_tax_compensation_amount":0,"discount_tax_compensation_invoiced":0,"is_qty_decimal":0,"is_virtual":1,"item_id":72980,"name":"Texas Jacks Gift Card","no_discount":0,"order_id":36842,"original_price":5,"price":5,"price_incl_tax":5,"product_id":21708,"product_type":"bss_giftcard","qty_canceled":0,"qty_invoiced":1,"qty_ordered":1,"qty_refunded":0,"qty_shipped":0,"quote_item_id":146877,"row_invoiced":5,"row_total":5,"row_total_incl_tax":5,"row_weight":0,"sku":"Texas Jacks Gift Card","store_id":2,"tax_amount":0,"tax_invoiced":0,"tax_percent":0,"updated_at":"2023-05-02 20:49:05","weee_tax_applied":"[]"}]}],"payment_additional_info":[{"key":"save","value":"0"},{"key":"cc_type","value":"VI"},{"key":"cc_exp_year","value":"2028"},{"key":"cc_exp_month","value":"3"},{"key":"cc_cid","value":"747"},{"key":"card_id","value":""},{"key":"acceptjs_key","value":"null"},{"key":"acceptjs_value","value":"null"},{"key":"cc_last4","value":"9211"},{"key":"cc_bin","value":"424631"},{"key":"method_title","value":"Credit Card (Authorize.Net TJ)"}],"applied_taxes":[],"item_applied_taxes":[]}}],"search_criteria":{"filter_groups":[{"filters":[{"field":"entity_id","value":"36842","condition_type":"eq"}]}]},"total_count":1}

Expected result

"base_grand_total" should not be 0

Actual result

"base_grand_total": 0

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @webgility-amazonapi. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://9413df49b17958fb025ce792ae5050c2.instances-prod.magento-community.engineering
Admin access: https://9413df49b17958fb025ce792ae5050c2.instances-prod.magento-community.engineering/admin_51b7
Login: e89ae1d1
Password: e3213168068c

[engcom-Bravo]

Hi @webgility-amazonapi,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

We hit the below API
https://www.texasjacks.com/rest/V1/orders?searchCriteria[filter_groups][0][filters][0][field]=entity_id&searchCriteria[filter_groups][0][filters][0][value]=36842&earchCriteria[filter_groups][0][filters][0][condition_type]=in

We are getting the value for the base_grand_total.

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[webgility-amazonapi]

Hi
@engcom-Bravo
Thanks for your reply, for your kind of information we also getting the base_grand_total from our store with other orders
but our question is why we are not getting the base_grand_total for OrderId=36842.
Please find the below request

https://www.texasjacks.com/rest/V1/orders?searchCriteria[filter_groups][0][filters][0][field]=entity_id&searchCriteria[filter_groups][0][filters][0][value]=36842&earchCriteria[filter_groups][0][filters][0][condition_type]=in](https://www.texasjacks.com/rest/V1/orders?searchCriteria%5Bfilter_groups%5D%5B0%5D%5Bfilters%5D%5B0%5D%5Bfield%5D=entity_id&searchCriteria%5Bfilter_groups%5D%5B0%5D%5Bfilters%5D%5B0%5D%5Bvalue%5D=36842&earchCriteria%5Bfilter_groups%5D%5B0%5D%5Bfilters%5D%5B0%5D%5Bcondition_type%5D=in)

Thanks & BR
Webgility

[webgility-amazonapi]

I also want to add additional info for OrderId=36842 . In this order , user has purchased a gift item , in all other use cases where user is purchasing the other items we are getting correct grand_total.
We want to understand what is workflow for gift orders? And also if you check the payment section , there amount_paid is also 0 but credit card info was available. By looking at this, we are unable to conclude that is it was a free giftcard or any discount has been applied. Need your guidance to understand the workflow for proper calculations for our customers.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://9413df49b17958fb025ce792ae5050c2.instances-prod.magento-community.engineering
Admin access: https://9413df49b17958fb025ce792ae5050c2.instances-prod.magento-community.engineering/admin_f051
Login: fef53703
Password: b36b5e5aac50

[engcom-Bravo]

HI @webgility-amazonapi,

Thanks for your update.

Here we have placed the order with the cart price rule and coupon code with 100% discount and we are getting the data in the response.

Could you please refer this link https://developer.adobe.com/commerce/webapi/rest/quick-reference/ regarding Rest Api's for Magento.

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[engcom-Bravo]

Hi @webgility-amazonapi,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.