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Vimeo video is not playing on frontend. continuously loading #38558

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TalibSaifi003 opened this issue Mar 29, 2024 · 4 comments
Open

Vimeo video is not playing on frontend. continuously loading #38558

TalibSaifi003 opened this issue Mar 29, 2024 · 4 comments

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@TalibSaifi003
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Description

Hii,
I am getting an issue with the Vimeo video.i have upload a vimeo video for the product.
But it's not playing on the frontend please refer to the loom video
https://www.loom.com/share/04a76fa7030c45b39c5fa64d92392885
our magento version is 2.4.2
please help us to fix it

Expected behavior

it should be played on the frontend.

Benefits

No response

Additional information

No response

Release note

No response

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m2-assistant bot commented Mar 29, 2024

Hi @TalibSaifi003. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:


Join Magento Community Engineering Slack and ask your questions in #github channel.
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@loic-paquin
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@TalibSaifi003
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Hi @loic-paquin thanks for your reply.
i have tried to apply given solution on our site but it's not working for 2.4.2 version.

@TalibSaifi003
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Hii,
i have tried to apply this patch on the site
https://experienceleague.adobe.com/en/docs/commerce-knowledge-base/kb/support-tools/patches/v1-1-21/acsd-47076-venmo-videos-cannot-be-played-on-the-storefront
but the issue not fix.
if anyone got the same issue for 2.4.2 version please add a comment here.
please provide solution if anyone got the solution for this issue

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