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Duplicate emails sent on campaigns when aes send as rejection occurs #7226

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jnewton001 opened this issue Feb 7, 2019 · 8 comments
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@jnewton001
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jnewton001 commented Feb 7, 2019

Bug Description

Issue happens on any campaign when campaign trigger job runs. If a contact owner in the list of scheduled emails has a code 554 is will not resister the other contacts in that job as the send email event did occur and will simply just keep sending them over and over again. I understand that all should be authorized but human error seems to always find a way to sneak one in before ASES is updated. Thinking the error that happens should be captured and the other records still updated as sent to prevent duplication.

Q A
Mautic version 2.15.0
PHP version 7.0.33
Browser Chrome

Steps to reproduce

  1. Create 2 contacts on with a verified owner one attached to a non verified owner.
  2. Trigger a send email on a campaign with both users on that campaign with the email scheduled within the same job run.
  3. Verified contact owner will receive the email endlessly until you stop the campaign.

Log errors

mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code "554", with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: Michael Estrada , mestrada@nathomelending.com " Log data: >> MAIL FROM: << 250 Ok >> RCPT TO: << 250 Ok >> DATA << 354 End data with . >> . << 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: Michael Estrada , mestrada@nathomelending.com !! Expected response code 250 but got code "554", with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: Michael Estrada , mestrada@nathomelending.com " (code: 554) (send); jnewton@gsfmail.com []

@npracht
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npracht commented Feb 8, 2019

Please confirm your version of mautic.

@npracht npracht added the pending-feedback PR's and issues that are awaiting feedback from the author label Feb 8, 2019
@jnewton001
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2.9.2

@jnewton001
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Actually scratch that we have upgraded 2.15.0 to latest stable

@npracht
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npracht commented Feb 25, 2019

In 2.15.0 issue is still happening ?

@jnewton001
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jnewton001 commented Feb 25, 2019 via email

@escopecz
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escopecz commented May 1, 2019

Fixed in #7413

@escopecz escopecz added bug Issues or PR's relating to bugs ready-to-test PR's that are ready to test and removed pending-feedback PR's and issues that are awaiting feedback from the author labels May 1, 2019
@escopecz escopecz added this to the 2.15.2 milestone May 1, 2019
@npracht
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npracht commented May 20, 2019

Fixed when #7413 merged.

@npracht npracht closed this as completed May 20, 2019
@carotenuto88
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Guys, I'm having the same problem here with some contacts, emails are send over an over, non-stop. I'm using v2.15.1.

Someone can help me?
Thanks

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