Banner with sound ??

[weakapp]

Hi.
Some of users report that their music is stopped when some banner ads show up.
Is it possible to mute the ads ?

[nabriski]

Hi,

It's not possible to remove sound from all ads without muting the app. On the other hand, ads should not be noisy. Do you happen to have a network log of such an ad? we'll find the source and remove it.

Thanks

[weakapp]

Hi. How do I capture network log for the ads ? Please give me some steps that I can show users to help me to capture the logs. 小說閱讀器/輕鬆讀小說粉絲團: http://goo.gl/v6jhjY Twitter: @weakapp Itamar Nabriski <notifications@github.com> 於 2018年10月7日 週日 下午2:49寫道：

…

Hi, It's not possible to remove sound from all ads without muting the app. On the other hand, ads should not be noisy. Do you happen to have a network log of such an ad? we'll find the source and remove it. Thanks — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#81 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ACkkPOvebLE_JPnoLNAadb7vRAYldJodks5uiaPxgaJpZM4XKAok> .

[nabriski]

Hi,
We'll if it's an end user this will be difficult, what you can do is get the following from him:

1. Exact date and time this happened + user's time zone
2. His Google Advertising ID
   I will also need from you the inventory id.

I can then try to find the ad in the logs.

Thanks

[weakapp]

Hi. here is the test result from users. 1. google ads id: cec52046-270c-4387-9133-df51f629284d 2. inventory id: 6220dd2b02898e033fe4bfc4834be4b8 3. timezone: GMT+8 , 18:00 ~ 18:30 Weakapp 小說閱讀器/輕鬆讀小說粉絲團: http://goo.gl/v6jhjY Twitter: @weakapp Itamar Nabriski <notifications@github.com> 於 2018年10月7日 週日 下午3:03寫道：

…

Hi, We'll if it's an end user this will be difficult, what you can do is get the following from him: 1. Exact date and time this happened + user's time zone 2. His Google Advertising ID I will also need from you the inventory id. I can then try to find the ad in the logs. Thanks — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#81 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ACkkPEhE_B1zK2KFJ3qpIQF61vvoPhNPks5uiadVgaJpZM4XKAok> .

[nabriski]

what date is this?

[weakapp]

Oct. 8th Itamar Nabriski <notifications@github.com> 於 2018年10月9日 週二 14:40 寫道：

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what date is this? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#81 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ACkkPEhU804zLt-hoTagZ6HW1omXew6cks5ujETcgaJpZM4XKAok> .

[weakapp]

Hi. Did you find anything ? 小說閱讀器/輕鬆讀小說粉絲團: http://goo.gl/v6jhjY Twitter: @weakapp W Weakapp <weakapp@gmail.com> 於 2018年10月9日 週二 下午2:47寫道：

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Oct. 8th Itamar Nabriski ***@***.***> 於 2018年10月9日 週二 14:40 寫道： > what date is this? > > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub > <#81 (comment)>, > or mute the thread > <https://github.com/notifications/unsubscribe-auth/ACkkPEhU804zLt-hoTagZ6HW1omXew6cks5ujETcgaJpZM4XKAok> > . >

[nabriski]

Yes, we found the demand partner and contacted him about this.

[EpicApex]

Hey there,

Thank you for the information.

We are looking into this issue and will notify and update you once we are done.

[EpicApex]

Hello again,

Regarding your issue, we have found the cause and you will not receive any more traffic from him.

Should anything arises again regarding the subject or any other ticket.

Please address - support.team@mobfox.com

[weakapp]

Thanks, will ask users to check if this issue happens again. EpicApex <notifications@github.com> 於 2018年10月17日 週三 22:56 寫道：

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Hello again, Regarding your issue, we have found the cause and you will not receive any more traffic from him. Should anything arises again regarding the subject or any other ticket. Please address - ***@***.*** — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#81 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ACkkPBXwm2UDo5xqmLonQAvPg1bGly32ks5ul0UXgaJpZM4XKAok> .