Description

Do you have an application that interacts with the Zendesk Tickets API? This is a mock implementation of some common API calls that can be used for your nonprod testing. Point your application at this mock instead, especially for local development (even if you have a real nonprod Zendesk instance, it's a central instance that will get cluttered, and will run into rate-limits).

There's a visual UI,

Setup

cd path/to/visual-mock-zendesk-api/src
npm install
npm start

(you can now go to a web browser, navigate to http://localhost:8999/ and see the page)
(now run this to create a ticket,)

curl -d '{"tickets":[{"subject": "subject one", "comments":[{"body": "test one"}]}]}' -H "Content-Type: application/json" -X POST http://localhost:8999/api/v2/imports/tickets/create_many

(you can now refresh http://localhost:8999/ and see the new ticket,)
(click the blue link to edit the ticket and add a reply)
(works on windows and mac)

Features

• From the web ui,
  • See the tickets, comments, times, status, requester, etc.
  • See custom fields
  • Add a reply
  • Set ticket status
  • Set ticket tags
• From the api,
  • Create users (/api/v2/users/create_many)
  • List user information (/api/v2/users/show_many)
  • Search user by email (/api/v2/users/search)
  • Ticket retrieval (/api/v2/users/show_many)
  • Ticket update (/api/v2/tickets/update_many)
  • Ticket creation (/api/v2/imports/tickets/create_many)
  • Comments (/api/v2/tickets/:id/comments)
  • Statuses for batch calls (/api/v2/job_statuses/:id)
  • Searching tickets (/api/v2/search)
  • Ticket Tags
  • Custom Fields
  • Triggers

More information

Curl examples

Differences, not yet implemented

Running visual-mock-zendesk-api's internal tests

Zendesk is a trademark of Zendesk, Inc.