Opening Movies/General results in short loading and whitescreen

[n00b42]

Opening Movies/General results in short loading and whitescreen

Version: 0.2.0-beta.22 (Docker)

Enabled Rollbar temporaryly.

[mregni]

Are you navigating directly to the page or first loading the dashboard (for example)?

[n00b42]

[n00b42]

and direct from url:

[mregni]

Mmmm, that's some super weird stuff. Can you check your browser console if you see any errors or debug info?

[n00b42]

Oh, sorry, yes of course, forgot to check. There seems to be an error:

[mregni]

Oke thanks! Seems like I have to remove some lost console.log lines as well!
Not sure if that would be the problem but let's try to fix the error and see what happens

[n00b42]

If I open the page before synchronization it does not throw an error, just correctly informs me about "no movies".

[mregni]

Oke thanks, that means the error has something to do with it. I presume you don't have the problem on other pages?

[n00b42]

Only on that page.

[mregni]

Oke super, glad to hear that! I'll see how I can fix that error then asap.

@all-contributors please add @n00b42 for translation, userTesting and bug

[allcontributors]

@mregni

I've put up a pull request to add @n00b42! 🎉

[n00b42]

@all-contributors please add @n00b42 for translation, userTesting and bug

Thank you :)

[allcontributors]

@n00b42

I've put up a pull request to add @n00b42! 🎉

[n00b42]

Oh dear, citing already triggers the bot, wtf... sry

[mregni]

hehehehe, I'll remove the PR :D

[n00b42]

FYI: The issue persists on 0.2.1-dev.1294 (after docker update and new setup)

[mregni]

aaargh, also the error in your console? To bad that I can't reproduce it.
If the error is still there can you give me the exact row number again (because I did some changes since your last screenshot)

[mregni]

Released a fix in beta.24 for this. Can you test this? :)

[poulpor]

Thank you very much, still a white page but you get rid of some errors :)

[mregni]

Aaaaargh, no no no 😝
That means that the TopListCard component is not receiving any data from the backend and I have to search why that's happening. I'll come back with a fix :)

[Sammy-cmd]

How's the fix coming along?

[killwack]

Hi. Same issue for me with latest EmbyStat release. Can't use Embystat since beta.22. Currently using 0.2.0-beta.24.

Movie "general" screen stays fully white if accessed over embystats dashboard:

http://10.10.10.1:6555/movies/general white screen, not infos show up.

http://xxxx:6555/movies/graphs is working
http://xxxx:6555/movies/list is working

Will this issue ever be fixed?

Environment: Docker Container using Unraid

[mregni]

I had to take a break from the project so didn't have time to look into it. I'll have a look when I start working on it again asap.

@killwack, why can't you use the beta.22 version?

[killwack]

Hi,

Sorry for responding so late. I have to figure out how to downgrade to beta.22 or an earlier release using UNRAID as my server and its docker container. This is new for me to set up a docker contrainer manually. (not using UNRAIDs GUI).

But thanks for your response and good to know that you try to figure out this issue.

[mattmuse]

Thank you for this project. This works fantastic on shows, but I too get the white screen on movies. Using firefox or edge.

Running the docker on unraid. If I can be of any help troubleshooting please let me know!

[aryehassbian]

Same here! It works on everything else BUT the Movies General - Getting White Screen on all Browsers that I have tested - Chrome (all kind), Firefox and Opera.
I have the latest version - just updated today - 05 FEB 2021. also emby is updated to latest as well.
Would be happy to know if there is a fix for that or anything we can do to make it work on our end as well.
Thanks

[chris2jz]

Is there a fix for the white screen when we click on Movies from the menu?

[mregni]

Sorry, the project has been in sleep modus for some time and I'm just starting to work on it again.
I just released beta.26 that included a lot of changes (UI and backend) and maybe that fixed this problem as well because I changed how the statistics are loaded in the UI. Can someone test this issue again and let me know what is happening?

[mattmuse]

Now I get unhandled backend exception just opening the web interface. I appreciate all the work you've put into this awesome project!

…

________________________________ From: Mikhaël Regni ***@***.***> Sent: Monday, August 2, 2021 3:03 AM To: mregni/EmbyStat ***@***.***> Cc: Matt Muse ***@***.***>; Comment ***@***.***> Subject: Re: [mregni/EmbyStat] Opening Movies/General results in short loading and whitescreen (#1295) Sorry, the project has been in sleep modus for some time and I'm just starting to work on it again. I just released beta.26 that included a lot of changes (UI and backend) and maybe that fixed this problem as well because I changed how the statistics are loaded in the UI. Can someone test this issue again and let me know what is happening? — You are receiving this because you commented. Reply to this email directly, view it on GitHub<#1295 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASEHUT3STHGG6LGODE3IN3TT2Y7MNANCNFSM4PYT2QEQ>.

[n00b42]

Same for me:

Uncaught (in promise) 
Object {
  config: Object { url: "job/", method: "get", baseURL: "/api/", … },
  ​data: Object { message: "An unhandled error occurred.", isError: false, detail: null, … },
  ​headers: Object { "content-type": "application/json; charset=utf-8", date: "Tue, 03 Aug 2021 22:40:48 GMT", server: "Kestrel", … },
  ​request: XMLHttpRequest { readyState: 4, timeout: 30000, withCredentials: false, … },
  ​status: 500,
  ​statusText: "Internal Server Error"
​}

[n00b42]

Network Analysis shows a 500 return code of a request to /api/job with the following answer:
{"message":"An unhandled error occurred.","isError":false,"detail":null,"stack":null}

[n00b42]

Also happens if I try to open the Jobs page.

[mregni]

Did you do a clean install? I change the job structure meaning the database needs to be reinitiated. I think that's why you are getting a 500 on the /job API but I'm not 100% sure.
if you did a clean install then this is another problem that I have to look into.

[n00b42]

So, just did a clean install, but now can not get past Setup.
After I entered my servers config I get a blank white page.
(because it has been a while I am not perfectly sure everything is correct)

My console returns that a request GET http://192.168.0.200:6555/api/mediaserver/administrators fails with a status code of 500.

The log file shows an exception:

2021-08-04 18:26:27.4183 [ERROR] An unhandled error occurred. System.ArgumentNullException: Value cannot be null. (Parameter 'value')
   at Newtonsoft.Json.Utilities.ValidationUtils.ArgumentNotNull(Object value, String parameterName)
   at Newtonsoft.Json.Linq.Extensions.Value[T,U](IEnumerable`1 value)
   at Newtonsoft.Json.Linq.Extensions.Value[U](IEnumerable`1 value)
   at EmbyStat.Common.Converters.UserConverter.<>c.<ConvertToUserList>b__0_0(JToken user)
   at System.Linq.Enumerable.SelectEnumerableIterator`2.ToList()
   at EmbyStat.Common.Converters.UserConverter.ConvertToUserList(JArray model)
   at EmbyStat.Services.MediaServerService.GetAndProcessUsers()
   at EmbyStat.Services.MediaServerService.GetAllAdministrators()
   at EmbyStat.Controllers.MediaServer.MediaServerController.GetAdministrators()
   at lambda_method813(Closure , Object , Object[] )
   at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.SyncActionResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeActionMethodAsync()
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeNextActionFilterAsync()
--- End of stack trace from previous location ---
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
--- End of stack trace from previous location ---
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)

[mattmuse]

I am having the same issue on the new install after server id page. Happy to continue testing anything out. On Aug 4, 2021, at 12:30 PM, n00b42 ***@***.***> wrote:  So, just did a clean install, but now can not get past Setup. After I entered my servers config I get a blank white page. (because it has been a while I am not perfectly sure everything is correct) My console returns that a request GET http://192.168.0.200:6555/api/mediaserver/administrators fails with a status code of 500. The log file shows an exception: 2021-08-04 18:26:27.4183 [ERROR] An unhandled error occurred. System.ArgumentNullException: Value cannot be null. (Parameter 'value') at Newtonsoft.Json.Utilities.ValidationUtils.ArgumentNotNull(Object value, String parameterName) at Newtonsoft.Json.Linq.Extensions.Value[T,U](IEnumerable`1 value) at Newtonsoft.Json.Linq.Extensions.Value[U](IEnumerable`1 value) at EmbyStat.Common.Converters.UserConverter.<>c.<ConvertToUserList>b__0_0(JToken user) at System.Linq.Enumerable.SelectEnumerableIterator`2.ToList() at EmbyStat.Common.Converters.UserConverter.ConvertToUserList(JArray model) at EmbyStat.Services.MediaServerService.GetAndProcessUsers() at EmbyStat.Services.MediaServerService.GetAllAdministrators() at EmbyStat.Controllers.MediaServer.MediaServerController.GetAdministrators() at lambda_method813(Closure , Object , Object[] ) at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.SyncActionResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeActionMethodAsync() at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeNextActionFilterAsync() --- End of stack trace from previous location --- at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync() --- End of stack trace from previous location --- at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted) — You are receiving this because you commented. Reply to this email directly, view it on GitHub<#1295 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASEHUT37WK4BBH2JEHIBXFDT3FTK7ANCNFSM4PYT2QEQ>. Triage notifications on the go with GitHub Mobile for iOS<https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android<https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email>.

[mregni]

I just released a new beta version (beta.27). I removed a lot of properties in the UserConverter (where you get the null ref exception) so let's hope that this will fix the issue.
When I start using user data I will have to add the properties again but I will perform some more testing before updating the converter again.

Let me know how it works out!

[mattmuse]

I am still getting stuck at the validating api key process. Thanks! On Aug 5, 2021, at 2:33 AM, Mikhaël Regni ***@***.***> wrote:  I just released a new beta version (beta.27). I removed a lot of properties in the UserConverter (where you get the null ref exception) so let's hope that this will fix the issue. When I start using user data I will have to add the properties again but I will perform some more testing before updating the converter again. Let me know how it works out! — You are receiving this because you commented. Reply to this email directly, view it on GitHub<#1295 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASEHUTYDXFOIZ2WCYR6NZCLT3IWCFANCNFSM4PYT2QEQ>. Triage notifications on the go with GitHub Mobile for iOS<https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android<https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email>.

[n00b42]

To answer your question: I did a clean install/setup with beta.27 and the setup issue seemed to persist at first.

To check if I did something different during setup, I tested an older version (e.g. beta.22). During the third setup page the old version detects my Emby server automatically, while the beta.27 does not.

Switching back to beta27, cleaning my browser cache seems to have done the trick: while the setup still does not detect my Emby server automatically, I could finish the setup by entering the IP/etc myself.

Furthermore: (After media sync) The Movies/General page is not white/erroring again, BUT all the stats and graphs are empty/0. (But, the Table page lists all my movies)

[mregni]

Browser caching can be a pain 😞

@n00b42
I had to change the automatic detection a bit so I could detect multiple Emby servers in one network instead of just "the first one". Problem with that is that I have to detect the IP adres where the call came from (for example you are using http://192.168.72.1:6555 to browser EmbyStat) then I know I only have to search for Emby servers in the 192.168.1.255 network. This gets a little buggy when you start using docker or when you use localhost:6555 to browse EmbyStat.

For the empty stat pages, did you find some exceptions in the logs or some other strange behavior? I will try to add more Debug logs (I didn't knew how important Debug logs where until now so I still have to add them on a lot of places)

@mattmuse
Did you find some other exceptions in your log file this time? If it is still in the UserConverter file can you share your log with me, I added the RAW user data (feel free to sensor all private data).

[n00b42]

Just had another look, and suddenly the Movie Statistics/Graphs pages have content...
It seems that a (auto/scheduled) second run of the sync job did the trick...

[killwack]

Hi mregni.

Your fix in Beta 0.27 worked for me too. After deleting and re-installing the embystat docker container in UNRAID and setting up any user & connection credentials in embystat I have synced my TV-series and movies.

The white screen issue in movies has been fixed, but as n00b42 previously mentioned, in movies any statistic information has been empty / 0. TV-series worked for me showing all statistics.

After re-syncing only my movies again, same issue with no information, empty stats. But refreshing / cleaning up the cache in firefox did the tick and all movie stats are listet now correctly.

Looks good and I think the white screen Issue has been fixed.

PS: Using UNRAID Version 6.9.1

BR

[mattmuse]

Happy to report the same, works on a new browser now. I assume clearing the cache on the old one would work as it is for you all too. Thanks!

…

________________________________ From: killwack ***@***.***> Sent: Monday, August 16, 2021 7:53 AM To: mregni/EmbyStat ***@***.***> Cc: Matt Muse ***@***.***>; Mention ***@***.***> Subject: Re: [mregni/EmbyStat] Opening Movies/General results in short loading and whitescreen (#1295) Hi mregni. Your fix in Beta 0.27 worked for me too. After deleting and re-installing the embystat docker container in UNRAID and setting up any user & connection credentials in embystat I have synced my TV-series and movies. The white screen issue in movies has been fixed, but has n00b42 has written in movies any statistic information has been empty / 0. TV-series worked for me showing all statistics. After re-syncing only my movies again, same issue with no information, empty stats. But refreshing / cleaning up the cache in firefox did the tick and all movie stats are listet now correctly. Looks good and I think the white screen Issue has been fixed. PS: Using UNRAID Version 6.9.1 BR — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#1295 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASEHUT4EK7NK3QO2MFBEGM3T5D34XANCNFSM4PYT2QEQ>. Triage notifications on the go with GitHub Mobile for iOS<https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android<https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email>.

[github-actions]

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