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New Snapshot 1.3.0~2306~g46462cd~snapshot affects game negatively #3029

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jammet opened this issue Apr 16, 2017 · 29 comments
Closed

New Snapshot 1.3.0~2306~g46462cd~snapshot affects game negatively #3029

jammet opened this issue Apr 16, 2017 · 29 comments
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@jammet
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jammet commented Apr 16, 2017

New Problem in Snapshot 1.3.0~2306~g46462cd~snapshot

Most likely involving the overlay.

After installing this update patch, it's started to affect a game I play.

I cannot MOVE anymore in DayZ now. It is like every time I press a key on the keyboard, the game stutters and lags and audio drops out entirely. It acts as if I was pressing every key on the keyboard at the same time.

This did not happen at all with the previous patch! And I can stop this behaviour by quitting mumble, OR disabling the overlay! But I need Mumble in my DayZ. ;) If possible with the overlay.


  • Reported for DayZ and Planetside 2
  • BattleEye Anticheat was suggested as possible culprit
  • Stuttering upon keyboard key presses

https://www.battleye.com/support/faq/

My BE Launcher is stuck at “Starting BattlEye Service…” stopping my game from launching. What’s wrong?

Something on your system prevents the BE Service from functioning properly. Please check the FAQ entry regarding BE Service installation/startup failures above for solutions.

@davidebeatrici
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Is the overlay enabled? If yes, try to disable it.

@jammet
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jammet commented Apr 16, 2017

I just did, the overlay is causing this in some way. ;(

@davidebeatrici
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Is the overlay showing up in the game if you enable it?

@jammet
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jammet commented Apr 16, 2017 via email

@jammet
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jammet commented Apr 16, 2017

It shows up in Final Fantasy X HD Remaster. Not in Torchlight 2. Not in DayZ.

@mkrautz
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mkrautz commented Apr 17, 2017

@jammet Is this a regression? Which version worked fine, which version is broken?
We haven't made any big changes to the overlay code itself that should trigger this behavior.

@jammet
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jammet commented Apr 17, 2017 via email

@mkrautz
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mkrautz commented Apr 17, 2017

Can you try to navigate to Configure -> Settings -> Shortcuts and disable Enable Windows hooks and see if that helps?

@jammet
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jammet commented Apr 17, 2017 via email

@jammet
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jammet commented Apr 19, 2017 via email

@Remadan
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Remadan commented Apr 20, 2017

I have the same issue in Planetside 2. I'm sure it has something to do with BattlEye Anti-Cheat. There is a mentioning of similar problems in BattlEye FAQ: https://www.battleye.com/support/faq/. The only fix i found currently is to restart BattlEye service after game has already started.
Win 7 x64

@mkrautz
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mkrautz commented Apr 21, 2017

@jammet Just to confirm, it only happens in DayZ for you?

@mkrautz
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mkrautz commented Apr 21, 2017

Also, it seems like DayZ uses BattlEye (from a quick Google search). And the symptoms linked to by @Remadan seems to fit the problem... Hmm...

The FAQ entry says "[...] constantly reloading into your game [...]". Mumble should, AFAIK, only try to inject once.

Did this problem with BattlEye only happen recently?
I changed the overlay to unload itself when it is unsuccessful. I'm not sure if that has anything to do with it....:

2f07778

@Remadan
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Remadan commented Apr 22, 2017

@mkrautz I updated from 1931 to 2306 snapshot around 17 of april. Problem appeared the same day. Since mumble is the only thing that changed that day (no ingame patch), it was easy to find a culprit.

@jammet
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jammet commented Apr 22, 2017

Yes - SO FAR this only happens in DayZ, but I can try other games if you like. I'm not sure if I have any others that use BattlEye, but I could try and check.

@jammet
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jammet commented Apr 22, 2017

I've looked up that H1Z1 King of the Kill uses BattlEye. And yes it has the exact same problem as DayZ. The Overlay isn't visible in each, currently, but it was a hit or miss in recent months anyway. Half the time it would show up if I restarted either the game or Mumble. That's not too bad. I would like it to work together nicely of course. Video clip of what this looks like in both games:
https://drive.google.com/open?id=0B7xPH-Oy3ifPMnYyRTVCMHZxeFVNX3lfM2RIcTJiWnozM1M0

@mkrautz
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mkrautz commented Apr 22, 2017

Hopefully fixed in 8f65051.

Building a new snapshot as we speak...

@Remadan
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Remadan commented Apr 22, 2017

Tried out new snapshot. Stuttering is gone. Overlay is still not showing though.

@mkrautz
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mkrautz commented Apr 23, 2017

@Remadan And, your test case is Planetside 2?

@Remadan
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Remadan commented Apr 23, 2017

@mkrautz Yes, it is Planetside 2.

@Remadan
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Remadan commented Apr 23, 2017

@mkrautz I downloaded 1937 snapshot again and overlay is showing fine in planetside.

@mkrautz
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mkrautz commented Apr 23, 2017

Do you use PlanetSide 2 via Steam, or standalone?

@mkrautz
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mkrautz commented Apr 23, 2017

If it's standalone, we'd need to add the PlanetSide 2 launcher (or executable) to the launcher/program whitelist.

It'd be helpful if you could figure out the exe names for those for us, so we could add them. Thanks!

@Remadan
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Remadan commented Apr 24, 2017

@mkrautz It is standalone. I have added LaunchPad.exe to Allowed launchers list and overlay is showing again. I think the same launcher name used in most of daybreak games.

mkrautz added a commit to mkrautz/mumble that referenced this issue Apr 24, 2017
…r list.

As provided by Remadan in mumble-voip#3029.

LaunchPad is Daybreak Games's own launcher, used for games such as
PlanetSide 2 (Standalone) and others.
@jammet
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jammet commented Apr 25, 2017

Most of the time the Overlay is not showing up in DayZ anymore. In this and the previous release, not once. But the stuttering issue has been taken care of, and I am very glad.

Sadly, DayZ does not have a launcher of sorts, so this problem with the Overlay not being visible, is probably related to something else. I don't know?

mkrautz added a commit to mkrautz/mumble that referenced this issue May 7, 2017
…r list.

As provided by Remadan in mumble-voip#3029.

LaunchPad is Daybreak Games's own launcher, used for games such as
PlanetSide 2 (Standalone) and others.
@Kissaki
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Kissaki commented Jul 9, 2017

Added a summary to the first post:

  • Reported for DayZ and Planetside 2
  • BattleEye Anticheat was suggested as possible culprit
  • Stuttering upon keyboard key presses

https://www.battleye.com/support/faq/

My BE Launcher is stuck at “Starting BattlEye Service…” stopping my game from launching. What’s wrong?

Something on your system prevents the BE Service from functioning properly. Please check the FAQ entry regarding BE Service installation/startup failures above for solutions.

We should check the debug/trace logs.

@mkrautz
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mkrautz commented Jul 9, 2017

@Kissaki I believe the stuttering is fixed via 557eacd.

@Kissaki
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Kissaki commented Jul 9, 2017

Download and start DebugView.
Then create a file named debugoverlay (no file name extension) next to your game exe.

Then launch the game, wait a moment, press a key, see if the log messages change, and post them here?

I don't own DayZ, but I could install Planetside 2.

Actually, I still have Planetside 2 installed it seems. I’ll have a look.

@Kissaki
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Kissaki commented Jul 10, 2017

I was able to run it on PS2. Did not experience any stuttering upon keypresses.

@jammet @Remadan can you confirm this is no longer an issue for you?

Closing this as solved. Please give notice if the issue still exists.

@Kissaki Kissaki closed this as completed Jul 10, 2017
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