Endless connecting during Windows app start

[chompomonim]

While running Mysterium desktop app for Windows I'm seeing nothing else but window which is showing loading progress bar.

To Reproduce
Steps to reproduce the behavior:

1. Download Windows app and install it.
2. Launch the app
3. App is hanging by just showing "connecting" message

Expected behavior
Launch the app, see a list of nodes to choose from. Chose node and get VPN tunnel.

Environment:

• OS: 'Window 10 home 2004 may 2020 update' and 'Windows 10 corporative'
• Desktop app version: 2.1.1

Screenshot

Additional context

main.log

[2020-06-25 19:02:54.129] [info] Checking for update
[2020-06-25 19:02:54.981] [info] Connecting to the supervisor...
[2020-06-25 19:02:55.917] [info] Connecting to the supervisor...
[2020-06-25 19:02:56.418] [info] Connecting to the supervisor...
[2020-06-25 19:02:56.920] [info] Connecting to the supervisor...
[2020-06-25 19:02:57.422] [info] Connecting to the supervisor...
[2020-06-25 19:02:57.434] [info] Update for version 2.1.1 is not available (latest version: 2.1.1, downgrade is disallowed).
[2020-06-25 19:02:57.923] [info] Connecting to the supervisor...
[2020-06-25 19:02:58.425] [info] Connecting to the supervisor...
[2020-06-25 19:02:58.926] [info] Connecting to the supervisor...
[2020-06-25 19:02:59.428] [info] Connecting to the supervisor...
[2020-06-25 19:02:59.821] [info] [sudo-exec]  2020-06-25T19:02:58.000 INF Installing supervisor with options: install.Options{SupervisorPath:"C:\\Program Files\\MysteriumVPN\\resources\\static\\bin\\myst_supervisor.exe"}
2020-06-25T19:02:58.000 INF Checking previous installation
2020-06-25T19:02:58.000 INF Uninstalled previous service
2020-06-25T19:02:59.000 INF Supervisor installed

[2020-06-25 19:02:59.929] [info] Connecting to the supervisor...
[2020-06-25 19:03:00.430] [info] Connecting to the supervisor...
[2020-06-25 19:03:00.933] [info] Connecting to the supervisor...
[2020-06-25 19:03:01.452] [info] Connecting to the supervisor...
[2020-06-25 19:03:01.954] [info] Connecting to the supervisor...
[2020-06-25 19:03:02.456] [info] Connecting to the supervisor...
[2020-06-25 19:03:02.958] [info] Connecting to the supervisor...
[2020-06-25 19:03:03.461] [info] Connecting to the supervisor...
[2020-06-25 19:03:03.963] [info] Connecting to the supervisor...
[2020-06-25 19:03:04.465] [info] Connecting to the supervisor...
[2020-06-25 19:03:04.967] [info] Connecting to the supervisor...
[2020-06-25 19:03:05.469] [info] Connecting to the supervisor...
[2020-06-25 19:03:05.970] [info] Connecting to the supervisor...
[2020-06-25 19:03:06.471] [info] Connecting to the supervisor...
[2020-06-25 19:03:06.972] [info] Connecting to the supervisor...
[2020-06-25 19:03:07.473] [info] Connecting to the supervisor...
[2020-06-25 19:03:07.974] [info] Connecting to the supervisor...
[2020-06-25 19:03:08.475] [info] Connecting to the supervisor...
[2020-06-25 19:03:08.976] [info] Connecting to the supervisor...

renderrer.log

[2020-06-20 20:00:29.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:31.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:33.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:35.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:37.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:39.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:41.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:43.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:45.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:47.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:49.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:51.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:53.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:55.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:57.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:00:59.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:01.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:03.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:05.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:07.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:09.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:11.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:13.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:15.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:17.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:19.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:21.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:23.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:25.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:27.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:29.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:31.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:33.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:35.050] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:37.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:39.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:41.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:43.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:45.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:47.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:49.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:51.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:53.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:55.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:57.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:01:59.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:02:01.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:02:03.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:02:05.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:02:07.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:02:09.048] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:02:11.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:02:13.049] [info] Daemon is starting, skipping healthcheck
[2020-06-20 20:02:15.048] [info] Daemon is starting, skipping healthcheck

[tadaskay]

Supervisor is not running. Need logs from C:\Windows\system32\config\systemprofile\AppData\Local\MystSupervisor\myst_supervisor.log

[etherunit]

Adding logs from C:\Windows\system32\config\systemprofile\AppData\Local\MystSupervisor\myst_supervisor.log

2020-06-27T12:35:10.000 INF Running myst supervisor daemon
2020-06-27T12:35:10.000 ERR Could not listen pipe on \\.\pipe\mystpipe error="lookup account Users: not found"
2020-06-28T13:11:11.000 INF Running myst supervisor daemon
2020-06-28T13:11:11.000 ERR Could not listen pipe on \\.\pipe\mystpipe error="lookup account Users: not found"
2020-06-29T17:12:42.000 INF Running myst supervisor daemon
2020-06-29T17:12:42.000 ERR Could not listen pipe on \\.\pipe\mystpipe error="lookup account Users: not found"
2020-06-29T17:23:06.000 INF Running myst supervisor daemon
2020-06-29T17:23:06.000 ERR Could not listen pipe on \\.\pipe\mystpipe error="lookup account Users: not found"

[tadaskay]

For some reason, Users group does not exist, hence there's been tinkering with the Windows installation. Supervisor can't find that and thus cannot bind to the pipe with proper permissions. But perhaps we can work around that.

[tadaskay]

Source: https://ss64.com/nt/syntax-security_groups.html

Users |   |   | A built-in group. After the initial installation of the operating system, the only member is the Authenticated Users group. When a computer joins a domain, the Domain Users group is added to the Users group on the computer. Users can perform tasks such as running applications, using local and network printers, shutting down the computer, and locking the computer. Users can install applications that only they are allowed to use if the installation program of the application supports per-user installation.This group cannot be renamed, deleted, or moved.Default User Rights: None

[ghost]

My myst_supervisor.log
2020-06-30T22:22:59.000 INF Running myst supervisor daemon
2020-06-30T22:22:59.000 ERR Could not listen pipe on \.\pipe\mystpipe error="lookup account Users: not found"
2020-06-30T22:23:05.000 INF Running myst supervisor daemon
2020-06-30T22:23:05.000 ERR Could not listen pipe on \.\pipe\mystpipe error="lookup account Users: not found"
2020-06-30T22:24:37.000 INF Running myst supervisor daemon
2020-06-30T22:24:37.000 ERR Could not listen pipe on \.\pipe\mystpipe error="lookup account Users: not found"
2020-06-30T22:24:56.000 INF Running myst supervisor daemon
2020-06-30T22:24:56.000 ERR Could not listen pipe on \.\pipe\mystpipe error="lookup account Users: not found"
2020-06-30T22:25:12.000 INF Running myst supervisor daemon
2020-06-30T22:25:12.000 ERR Could not listen pipe on \.\pipe\mystpipe error="lookup account Users: not found"
2020-06-30T22:28:16.000 INF Running myst supervisor daemon
2020-06-30T22:28:16.000 ERR Could not listen pipe on \.\pipe\mystpipe error="lookup account Users: not found"
2020-06-30T22:28:21.000 INF Running myst supervisor daemon
2020-06-30T22:28:21.000 ERR Could not listen pipe on \.\pipe\mystpipe error="lookup account Users: not found"

[shlavik]

Oh that's it!
I am using a localized version of Windows 10, and user group "Users" is translated to my locale and called as "Пользователи".
To test this hypothesis, this time I installed english distro of "Windows 7 SP1 Home Premium" on "VirtualBox", and thats works!
I am not very good at this, but what about using the "Network Service" user group?
It seems to be named the same on all localized versions of Windows, and is suitable for the domain specifics.

[tadaskay]

Sample output of whoami /groups on such system:

Сведения о группах
-----------------

Группа                                                               Тип                     SID                                                                                                         Атрибуты                                                     
==================================================================== ======================= =========================================================================================================== =============================================================
Обязательная метка\Средний обязательный уровень                      Метка                   S-1-16-8192                                                                                                                                                              
Все                                                                  Хорошо известная группа S-1-1-0                                                                                                     Обязательная группа, Включены по умолчанию, Включенная группа
NT AUTHORITY\Локальная учетная запись и член группы "Администраторы" Хорошо известная группа S-1-5-114                                                                                                   Группа, используемая только для запрета                      
BUILTIN\Администраторы                                               Псевдоним               S-1-5-32-544                                                                                                Группа, используемая только для запрета                      
BUILTIN\Пользователи                                                 Псевдоним               S-1-5-32-545                                                                                                Обязательная группа, Включены по умолчанию, Включенная группа
BUILTIN\Пользователи журналов производительности                     Псевдоним               S-1-5-32-559                                                                                                Обязательная группа, Включены по умолчанию, Включенная группа
NT AUTHORITY\ИНТЕРАКТИВНЫЕ                                           Хорошо известная группа S-1-5-4                                                                                                     Обязательная группа, Включены по умолчанию, Включенная группа
КОНСОЛЬНЫЙ ВХОД                                                      Хорошо известная группа S-1-2-1                                                                                                     Обязательная группа, Включены по умолчанию, Включенная группа
NT AUTHORITY\Прошедшие проверку                                      Хорошо известная группа S-1-5-11                                                                                                    Обязательная группа, Включены по умолчанию, Включенная группа
NT AUTHORITY\Данная организация                                      Хорошо известная группа S-1-5-15                                                                                                    Обязательная группа, Включены по умолчанию, Включенная группа
MicrosoftAccount\shlavik@gmail.com                                   Пользователь                           Обязательная группа, Включены по умолчанию, Включенная группа
NT AUTHORITY\Локальная учетная запись                                Хорошо известная группа S-1-5-113                                                                                                   Обязательная группа, Включены по умолчанию, Включенная группа
ЛОКАЛЬНЫЕ                                                            Хорошо известная группа S-1-2-0                                                                                                     Обязательная группа, Включены по умолчанию, Включенная группа
NT AUTHORITY\Проверка подлинности учетной записи в облаке            Хорошо известная группа S-1-5-64-36                                                                                                 Обязательная группа, Включены по умолчанию, Включенная группа

[tadaskay]

Will be sticking to the users group, but using a sid instead of looking it up by the name.

[tadaskay]

Fixed in https://github.com/mysteriumnetwork/mysterium-vpn-desktop/releases/tag/2.3.3