Test manager [ January 2023 - Present ] Responsible for Project Oneapp:

• Team Fraud
• Team Platform

1. Accepting Customer Requirements with Product Owner

   • Receive and understand customer requirements.

2. Planning and Refinement with the Team:

   • Collaborate with the team for project planning and refinement.

3. Review of All Test Cases by the Team:

   • Conduct comprehensive reviews of all test cases with the team.

4. Define Spec and Scope of Work:

   • Clearly define the specifications and scope of work for the project.

5. Analyzing User Stories, Use Cases, and Requirements:

   • Evaluate user stories, use cases, and requirements for validity and feasibility.

6. Check and Monitor Kibana, and Dynatrace for API Testing:

   • Utilize Kibana and Dynatrace for continuous monitoring of API testing.

7. Report Bugs and Errors to Development Teams:

   • Identify and report bugs and errors to the development teams.

8. Engage in Functional Testing (DEV, SIT, UAT, and Production):

   • Actively participate in functional testing across development, system integration, user acceptance, and production environments.

9. Manage Resource QA for SIT, UAT, and Production (8 Squads):

   • Oversee QA resources for system integration testing, user acceptance testing, and production across eight squads.

10. Prepare Test Reports and Overview Report:

    • Generate detailed test reports and an overall overview report.

11. Lead Testing Between QA and User:

    • Take a leading role in coordinating testing activities between QA and end-users.

12. Focus on Urgent Tasks Affecting Customers, Set up Test Scopes, and Report Results:

    • Prioritize urgent tasks affecting customers, establish test scopes, and report results.

13. Support Other Tasks Outside of the Squad:

    • Provide assistance with tasks beyond the immediate squad responsibilities.

14. Support for Testing on Production:

    • Assist in testing activities in production environments.

15. Support for Urgent Tasks in a Limited Time (Hotfix, etc.):

    • Respond promptly to urgent tasks, including hotfixes, within tight timeframes.

16. Request Sign-off for Test Case and Test Results for SIT UAT:

    • Facilitate the approval process by requesting sign-offs for test cases and results in system integration and user acceptance testing.

17. Support Various Tasks Related to QA:

    • Offer support in various tasks related to quality assurance.
    • Support and manage collaboration problems between SIT UAT and Regression teams.

Senior Test Engineer [ February 2022 - December 2022 ]

• Accepting customer requirements through Business Analytics
• Planning and Refinement with the Team
• Define the spec and scope of work
• Analyzing user's stories, use cases, and requirements for validity and feasibility
• Write and execute both manual and automated test
• Design and develop automation testing scripts
• Report bugs and errors to development teams
• Check and monitor the kibana log for API testing
• Engage in functional test, DEV, SIT, UAT, and Production to ensure the quality of deliverables
• Support with other tasks outside of the squad

Software Tester [ December 2015 - December 2016 ]

• Accepting customer requirements from the system analysis team and management team
• Design and write test cases
• Execute manual test cases and test plans
• Report bugs and errors to development teams
• Summary of issue and testing guidelines to share with the team
• Generate Test reports and Defect reports
• Review the system with customers about the functionality and other customer requests

Software Tester specialist [ January 2017 - February 2019 ]

• Accepting customer requirements from system analysis team and management team
• Design and write test cases both manual and automated
• Execute both manual and automated test cases and test plans
• Report bugs and errors to development teams
• Summary of issue and testing guidelines to share with the team
• Generate Test reports and Defect reports
• Review the system with customers about the functionality and other customer requests.
• Define the spec and scope of work
• Find tech that can be used to help the team work better.
• Pilot automate tests from internal work
• Create guidelines to test with an automate-test to share knowledge with the team
• Provide support and documentation, Conduct user training to customers and Support go-live

Assistant Lead QA and Assistant project manager[ February 2019 - November 2021 ]

• Accepting customer requirements
• Define the spec and scope of work
• Identify required resources based on appropriate competencies and proficiencies level in response to the roles within the projects
• Assign and manage all tasks and resources in project
• Maintains product backlog
• Analyzing user's stories, use cases, and requirements for validity and feasibility
• Develop requirement specification document, Sequence diagram, Flow diagram, and wireframe for clients
• Design Database, API spec and create mockup template in product
• Facilitate activity to create the product roadmap
• Create and deliver a progress report to the management team and CTO
• Research and conclude trends in product and user requirement
• Knowledge sharing to the team
• Determine the tools used in the test for each project
• Write and execute both manual and automated test plans
• Design and develop automation testing scripts
• Report bugs and errors to development teams
• Engage in functional test Dev, SIT, and UAT to ensure the quality of deliverables
• Provide support and documentation, Conduct user training to customers, and Support go-live
• Check quality, and satisfaction from customers after delivery of work
• Other jobs in the company
• Build a customer service team about work planning and staff management under a supervisor
• Propose new ideas and methods of working under current work with the management team.
• Consulting and helping customers after sales and working with the sales team
• Manage various news information through social media channels which are the company's marketing channel
• Create content about the company's products to promote through social media channels
• Design new products that use technology to help work. For example, design the system, and get work through the help desk team, via Line, Facebook, etc.

• Accepting customer requirements through the Head of QA
• Define the spec and scope of work
• Analyzing user's stories, use cases, and requirements for validity and feasibility
• Write and execute both manual and automated test
• Design and develop automation testing scripts
• Report bugs and errors to development teams
• Engage in functional test, SIT, and DEV to ensure the quality of deliverables

• Jira, Confluence, Figma
• Kibana, Dynatrace
• Git
• Postman
• Microsoft office tools
• VS code
• Other tools for QA