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NethCTI 3: qmanager new Dashboard tab #5610

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SebastianMB-IT opened this issue Apr 10, 2019 · 36 comments
Closed
1 task done

NethCTI 3: qmanager new Dashboard tab #5610

SebastianMB-IT opened this issue Apr 10, 2019 · 36 comments
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nethcti Relative to NethCTI client or server verified All test cases were verified successfully
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NethVoice 14

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@SebastianMB-IT
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SebastianMB-IT commented Apr 10, 2019 •
edited by alepolidori

Create a new tab in QManager called Dashboard composed by graphs and ranking lists divided in three hypothetical sections:

  1. Alarms section
  1. General data section
  • Total number and line chart of the hourly answered calls
  • Total number and line chart of the hourly unanswered calls
  • Total number and line chart of the hourly failed calls
  • Total number and line chart of the hourly outgoing calls
  1. Agents section
  • Ranking list for first and last 10 agents by answered calls
  • Ranking list for first and last 10 agents by lost calls
  • Ranking list for first and last 10 agents by percentage pause on logon
  • Ranking list for first and last 10 agents by login time
  • Ranking list for first and last 10 agents by pause time
  • Ranking list for first and last 10 agents by in call percentage
  1. Queues section
  • Graph of the calls hourly distribution by queue
  • Graph and ranking list of the answered calls hourly by queue
  • Ranking list for queues by total calls
  • Ranking list for queues by failed calls
  • Ranking list for queues by invalid calls
  • Ranking list for queues by failures
  • Graph of the failed calls hourly distribution by queue
@SebastianMB-IT SebastianMB-IT added this to the NethVoice 14 milestone Apr 10, 2019
@SebastianMB-IT SebastianMB-IT self-assigned this Apr 10, 2019
@SebastianMB-IT SebastianMB-IT added the nethcti Relative to NethCTI client or server label Apr 10, 2019
@SebastianMB-IT
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SebastianMB-IT commented May 3, 2019 •
edited

API specifications:

https://docs.google.com/presentation/d/1QD0ERaAcziVKAAco70OADb5vTQ2OKhQliQBEcI-0sJs/edit?usp=sharing

@alepolidori
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alepolidori commented May 6, 2019 •
edited

Linked issue: #5621

Data format exchanged

Alarm section

Client receives alarm messages from websocket connection.
The client has to listen for qmAlarm events.
Each alarm has the following structure:
{ status: 'ok', alarm: 'queueload', queue: '401' }

status key can be:

  • ok
  • warning
  • failure

alarm key can be (as indicated in #5621):

  • queueload
  • queuefewop
  • queuemaxwait
  • queueholdtime

queue key is the queue indentifier

Every user with QManager permission receive the alarm messages.

To get the alarms list you can use the api:

HTTP GET astproxy/qalarms

The api returns the alarms of all queues for which your user have the permission.
An example of returned data is:

{
    "401": {
        "queueload": "ok",
        "queuemaxwait": "ok",
        "queuefewop": "ok",
        "queueholdtime": "ok"
    }
}

The lack of data is equal to the status ok: it means that the alarm is not present.

@alepolidori alepolidori mentioned this issue May 6, 2019
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@alepolidori alepolidori self-assigned this May 8, 2019
@SebastianMB-IT SebastianMB-IT mentioned this issue May 10, 2019
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alepolidori pushed a commit to nethesis/nethcti-server that referenced this issue May 13, 2019
New rest astproxy/qmanager_qcalls_hist for qmanager dashboard
1f41531 
nethesis/dev#5610
@alepolidori alepolidori mentioned this issue May 13, 2019
Merged
alepolidori pushed a commit to nethesis/nethcti-server that referenced this issue May 13, 2019
New rest astproxy/qmanager_qcalls_hist for qmanager dashboard
9fb093e 
nethesis/dev#5610
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General data section

New rest astproxy/qmanager_qcalls_hist.

The api returns the calls statistics for each queue, divided by interval time of half an hour.

An example of returned data is:

{
         "401": {
           "total": [
             { "value": "2", "date": "13-May-19-09:30" },
             { "value": "2", "date": "13-May-19-09:30" }
           ],
           "answered": [...]
           "failed": [...]
           "invalid": [...]
         },
         "402": { ... },
         ...
     }

alepolidori pushed a commit to nethesis/nethcti-server that referenced this issue May 13, 2019
Added cache for qmanager_qcalls_hist rest api
85221f8 
nethesis/dev#5610
alepolidori pushed a commit to nethesis/nethcti-server that referenced this issue May 13, 2019
New rest astproxy/qmanager_qcalls_hist for qmanager dashboard (#116)
517c148 
nethesis/dev#5610
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nethbot commented May 13, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.5.g517c148.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.5.g517c148.ns7.x86_64.rpm x86_64

alepolidori pushed a commit to nethesis/nethcti-server that referenced this issue May 14, 2019
Change query of dbconn getQCallsStatsHist
ddda1a2 
nethesis/dev#5610
alepolidori pushed a commit to nethesis/nethcti-server that referenced this issue May 14, 2019
Change query of dbconn getQCallsStatsHist
a1b27b1 
nethesis/dev#5610
@alepolidori alepolidori mentioned this issue May 14, 2019
Merged
alepolidori pushed a commit to nethesis/nethcti-server that referenced this issue May 14, 2019
Fix returned results from qmanager_qcalls_hist rest api
afb2bf1 
nethesis/dev#5610
alepolidori pushed a commit to nethesis/nethcti-server that referenced this issue May 15, 2019
New rest astproxy/qmanager_qcalls_hist for qmanager dashboard (#117)
65143c7 
nethesis/dev#5610
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nethbot commented May 15, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.6.g65143c7.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.6.g65143c7.ns7.x86_64.rpm x86_64

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nethbot commented May 21, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.7.gdef9d2c.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.7.gdef9d2c.ns7.x86_64.rpm x86_64

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nethbot commented May 22, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.8.gf7a32d1.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.8.gf7a32d1.ns7.x86_64.rpm x86_64

@SebastianMB-IT SebastianMB-IT mentioned this issue May 24, 2019
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@SebastianMB-IT SebastianMB-IT self-assigned this May 27, 2019
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nethbot commented May 28, 2019

in 7.6.1810/nethesis-updates:

  • nethcti-server3-3.13.0-1.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.13.0-1.ns7.x86_64.rpm x86_64

SebastianMB-IT pushed a commit to nethesis/nethcti-server that referenced this issue May 28, 2019
Merge pull request #119 from nethesis/dev#5610
00d68cf 
Get no answer calls per queue

nethesis/dev#5610
@SebastianMB-IT
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Test

  1. Check that the alarms work
  2. Check that all data, graphs and labels shown in dashboard are correct
  3. Check that ranks ordering by the best and the worst works correctly

@SebastianMB-IT SebastianMB-IT added the testing Packages are available from testing repositories label Jun 4, 2019
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nethbot commented Jun 4, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.9.g5724b0c.ns7.noarch.rpm x86_64

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nethbot commented Jun 4, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.10.gc24edf2.ns7.noarch.rpm x86_64

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nethbot commented Jun 4, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.11.g43fd9fe.ns7.noarch.rpm x86_64

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nethbot commented Jun 5, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.13.0-1.14.g22a5fdb.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.13.0-1.14.g22a5fdb.ns7.x86_64.rpm x86_64

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nethbot commented Jun 5, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.12.g4f2d312.ns7.noarch.rpm x86_64

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nethbot commented Jun 5, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.13.g62fa6d6.ns7.noarch.rpm x86_64

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nethbot commented Jun 5, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.13.0-1.15.g04318d4.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.13.0-1.15.g04318d4.ns7.x86_64.rpm x86_64

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nethbot commented Jun 5, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.15.g8920e5c.ns7.noarch.rpm x86_64

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nethbot commented Jun 5, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.16.ge55abe9.ns7.noarch.rpm x86_64

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nethbot commented Jun 6, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.17.gd386fa5.ns7.noarch.rpm x86_64

SebastianMB-IT pushed a commit to nethesis/nethcti-server that referenced this issue Jun 6, 2019
Fix calls stats history if time is less than 10 am
fc846ce 
nethesis/dev#5610
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nethbot commented Jun 6, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.13.0-1.16.gfc846ce.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.13.0-1.16.gfc846ce.ns7.x86_64.rpm x86_64

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nethbot commented Jun 6, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.18.gb4cdb91.ns7.noarch.rpm x86_64

@SebastianMB-IT SebastianMB-IT mentioned this issue Jun 7, 2019
Merged
SebastianMB-IT pushed a commit to nethesis/nethcti-server that referenced this issue Jun 11, 2019
Merge pull request #127 from nethesis/alarms-status
0f441f7 
Add alarms enabled status to qalarms

nethesis/dev#5610
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nethbot commented Jun 11, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.22.ge2e553e.ns7.noarch.rpm x86_64

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nethbot commented Jun 11, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.13.0-1.18.g0f441f7.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.13.0-1.18.g0f441f7.ns7.x86_64.rpm x86_64

@SebastianMB-IT SebastianMB-IT added testing Packages are available from testing repositories and removed testing Packages are available from testing repositories labels Jun 11, 2019
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nethbot commented Jun 12, 2019

in 7.6.1810/nethesis-testing:

  • nethcti3-3.13.0-1.24.ge210b19.ns7.noarch.rpm x86_64

@andrea-marchionni andrea-marchionni removed their assignment Jun 12, 2019
@andrea-marchionni andrea-marchionni added verified All test cases were verified successfully and removed testing Packages are available from testing repositories labels Jun 12, 2019
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nethbot commented Jun 12, 2019

in 7.6.1810/nethesis-updates:

  • nethcti-server3-3.14.0-1.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.14.0-1.ns7.x86_64.rpm x86_64

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nethbot commented Jun 12, 2019

in 7.6.1810/nethesis-updates:

  • nethcti3-3.14.0-1.ns7.noarch.rpm x86_64

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