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NethVoice14/NethCTI3: add notifications for queues #5621

Closed
4 of 6 tasks
Stell0 opened this issue Apr 29, 2019 · 30 comments
Closed
4 of 6 tasks

NethVoice14/NethCTI3: add notifications for queues #5621

Stell0 opened this issue Apr 29, 2019 · 30 comments
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nethcti Relative to NethCTI client or server verified All test cases were verified successfully
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NethVoice 14

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@Stell0
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Stell0 commented Apr 29, 2019 •
edited

Show alerts on Qmanager about queues status

  • "queueload" Alert when there are 10 calls in queue and first queue has wait time > 2 minutes
    MaxCalls: notification is triggered if there are more than MaxCalls waiting and holdtime is more than MaxHoldtime. Default 10
    MaxHoldtime: notification is triggered if there are more than MaxCalls waiting and holdtime is more than MaxHoldtime. Default 120
  • "queuefewop" Alert when logged in operators / calls in queue is too few
    notification is triggered if there are more than MaxCallPerOp calls for each operator. Default: 2
  • Alert 10 minutes before timeconditions for a queue is triggered
    can't do this with an acceptable effort
  • Alert for too many calls in queue can't do this: maximum number of calls in a queue should depend on operator number
  • "queuemaxwait" Alert when waiting time is too much
    CallersMaxWait: notification is triggered if there are more than MaxCalls waiting and the first call waiting time is more than CallersMaxWait. Default 250 seconds.
  • "queueholdtime" Alert when Holdtime > MaxHoldtime
    MaxHoldtime: notification is triggered if holdtime is more than MaxHoldtime. Default 120
@Stell0
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Stell0 commented Apr 29, 2019 •
edited by andrea-marchionni

TODO:

  • now notifications are written into nethcti sock. display notifications on Qmanager interface
  • tweak default values for queue alerts
  • add labels on my.nethesis.it
  • allows to send those notifications by email

@Stell0 Stell0 added the feature label Apr 29, 2019
@Stell0 Stell0 added this to the NethVoice 14 milestone Apr 29, 2019
@Stell0 Stell0 added the nethcti Relative to NethCTI client or server label Apr 29, 2019
@alepolidori alepolidori pinned this issue May 3, 2019
@alepolidori alepolidori unpinned this issue May 3, 2019
alepolidori added a commit to nethesis/nethcti-server that referenced this issue May 3, 2019
@alepolidori
Send WebSocket events for QManager Dashboard
527ab4e 
nethesis/dev#5621
@alepolidori alepolidori self-assigned this May 6, 2019
This was referenced May 6, 2019
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@alepolidori
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alepolidori commented May 6, 2019 •
edited

For details on cti server implementation take a look at here.

@alepolidori
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How to test nethcti-server

@alepolidori alepolidori removed their assignment May 6, 2019
alepolidori added a commit to nethesis/nethcti-server that referenced this issue May 6, 2019
@alepolidori
Send WebSocket events for QManager Dashboard Alarms
0cb3633 
nethesis/dev#5621
alepolidori added a commit to nethesis/nethcti-server that referenced this issue May 8, 2019
@alepolidori
Add GET astproxy/qalarms rest api
d06bfb3 
nethesis/dev#5621
alepolidori added a commit to nethesis/nethcti-server that referenced this issue May 8, 2019
@alepolidori
Send WebSocket events & rest astproxy/qalarms for QManager Dashboard (#…
034c164 
…115)

nethesis/dev#5621
@nethbot
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nethbot commented May 8, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.3.g034c164.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.3.g034c164.ns7.x86_64.rpm x86_64

alepolidori added a commit to nethesis/nethcti-server that referenced this issue May 9, 2019
@alepolidori
Fix send ws events and add log debug
0cf440f 
nethesis/dev#5621
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nethbot commented May 9, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.4.g0cf440f.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.4.g0cf440f.ns7.x86_64.rpm x86_64

@SebastianMB-IT SebastianMB-IT mentioned this issue May 10, 2019
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nethbot commented May 13, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.5.g517c148.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.5.g517c148.ns7.x86_64.rpm x86_64

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nethbot commented May 15, 2019

in 7.6.1810/nethesis-testing:

  • nethserver-nethvoice14-14.2.7-1.9.g94bbc8f.ns7.noarch.rpm x86_64

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nethbot commented May 15, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.6.g65143c7.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.6.g65143c7.ns7.x86_64.rpm x86_64

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nethbot commented May 15, 2019

in 7.6.1810/nethesis-testing:

  • nethserver-nethvoice14-14.2.7-1.10.g2ecd2e8.ns7.noarch.rpm x86_64

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nethbot commented May 21, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.7.gdef9d2c.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.7.gdef9d2c.ns7.x86_64.rpm x86_64

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nethbot commented May 22, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.12.0-1.8.gf7a32d1.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.12.0-1.8.gf7a32d1.ns7.x86_64.rpm x86_64

@Stell0 Stell0 added the testing Packages are available from testing repositories label May 24, 2019
@andrea-marchionni andrea-marchionni added verified All test cases were verified successfully and removed testing Packages are available from testing repositories labels May 24, 2019
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nethbot commented May 28, 2019

in 7.6.1810/nethesis-updates:

  • nethserver-nethvoice14-14.2.8-1.ns7.noarch.rpm x86_64

@andrea-marchionni andrea-marchionni added verified All test cases were verified successfully and removed testing Packages are available from testing repositories labels Jun 6, 2019
@gsanchietti
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Hot fix released:
nethserver-nethvoice14-14.2.9-1.ns7.noarch.rpm

@Stell0 Stell0 reopened this Jun 24, 2019
@Stell0
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Stell0 commented Jun 24, 2019

Reopened: notifications shouldn't leverage my.nethesis.it

@nethbot
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nethbot commented Jun 25, 2019

in 7.6.1810/nethesis-testing:

  • nethserver-nethvoice14-14.2.9-1.12.g4710338.ns7.noarch.rpm x86_64

@Stell0 Stell0 added testing Packages are available from testing repositories and removed verified All test cases were verified successfully labels Jun 25, 2019
@Stell0 Stell0 mentioned this issue Jun 26, 2019
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@Stell0 Stell0 removed the testing Packages are available from testing repositories label Jun 26, 2019
Stell0 added a commit to nethesis/nethcti-server that referenced this issue Jun 26, 2019
@Stell0
Merge pull request #131 from nethesis/5621
c218ef6 
Use nethvoie-alerts->status instead of nethvoice->EnableNotifications nethesis/dev#5621
@Stell0 Stell0 added the testing Packages are available from testing repositories label Jun 26, 2019
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nethbot commented Jun 26, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.14.0-1.6.gc218ef6.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.14.0-1.6.gc218ef6.ns7.x86_64.rpm x86_64

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nethbot commented Jun 26, 2019

in 7.6.1810/nethesis-testing:

  • nethserver-nethvoice14-14.2.9-1.14.gae8e4a1.ns7.noarch.rpm x86_64

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nethbot commented Jun 26, 2019

in 7.6.1810/nethesis-testing:

  • nethserver-nethvoice14-14.2.9-1.15.g8742b54.ns7.noarch.rpm x86_64

@Stell0 Stell0 mentioned this issue Jun 26, 2019
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@Stell0
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Stell0 commented Jun 26, 2019

also check that #5657 is no more reproducible

@nethbot
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nethbot commented Jun 27, 2019

in 7.6.1810/nethesis-testing:

  • nethserver-nethvoice14-14.2.9-1.16.ga1c01a9.ns7.noarch.rpm x86_64

@nethbot
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nethbot commented Jun 27, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.14.0-1.7.gb7f38e9.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.14.0-1.7.gb7f38e9.ns7.x86_64.rpm x86_64

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nethbot commented Jun 27, 2019

in 7.6.1810/nethesis-testing:

  • nethserver-nethvoice14-14.2.9-1.18.gb009412.ns7.noarch.rpm x86_64

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nethbot commented Jun 28, 2019

in 7.6.1810/nethesis-testing:

  • nethserver-nethvoice14-14.2.9-1.19.g6015f36.ns7.noarch.rpm x86_64

@andrea-marchionni andrea-marchionni added verified All test cases were verified successfully and removed testing Packages are available from testing repositories labels Jun 28, 2019
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nethbot commented Jun 28, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.14.0-1.8.ga40e16e.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.14.0-1.8.ga40e16e.ns7.x86_64.rpm x86_64

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nethbot commented Jul 1, 2019

in 7.6.1810/nethesis-testing:

  • nethcti-server3-3.14.0-1.9.gde947ee.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.14.0-1.9.gde947ee.ns7.x86_64.rpm x86_64

Stell0 added a commit to nethesis/nethvoice-docs that referenced this issue Jul 1, 2019
@Stell0
Change queues notifications customization (#41)
5e5f236 
* Change queues notifications customization

* Update english translations

nethesis/dev#5621
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nethbot commented Jul 2, 2019

in 7.6.1810/nethesis-updates:

  • nethcti-server3-3.15.0-1.ns7.x86_64.rpm x86_64
  • nethcti-server3-debuginfo-3.15.0-1.ns7.x86_64.rpm x86_64

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nethbot commented Jul 2, 2019

in 7.6.1810/nethesis-updates:

  • nethserver-nethvoice14-14.3.0-1.ns7.noarch.rpm x86_64

@Stell0 Stell0 closed this as completed Jul 3, 2019
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