Merge branch 'develop' into patch-106

src/content/docs/alerts-applied-intelligence/notifications/notification-integrations.mdx

@@ -578,7 +578,10 @@ Custom details in PagerDuty alerts are automatically populated.
   * Match entities to configuration items and relate them to the task table available.
   * From ServiceNow you can send and see as images the New Relic enrichments.
 
-  You can integrate ServiceNow with New Relic by either using the ServiceNow application destination or using the webhook destination.
+  You can integrate ServiceNow with New Relic by either using the ServiceNow application destination or using the webhook destination. Please refer to this [installation guide](https://store.servicenow.com/appStoreAttachments.do?sys_id=46dce4241bf9c2503ee8a8ea234bcb79)for more details, tips, and best practices.
+
+pen_spark
+
 
 <table>
     <thead>
@@ -641,9 +644,7 @@ Custom details in PagerDuty alerts are automatically populated.
         </tr>
     </tbody>
 </table>
-
-
-
+
 
   ### Set up the ServiceNow application destination [#servicenow-destination]
 
@@ -667,7 +668,14 @@ Custom details in PagerDuty alerts are automatically populated.
   5. Add the domain, username, and password. The domain should include `*.service-now.com`. Add the password you copied in step 2.
   6. Click <DoNotTranslate>**Next**</DoNotTranslate>.
   7. Name the destination.
-  8. Click <DoNotTranslate>**Save destination**</DoNotTranslate>.
+  8. Click <DoNotTranslate>**Save destination**</DoNotTranslate>. 
+  9. Use this destination with your notification workflows.
+
+
+<Callout variant="tip">
+You can update Servicenow attributes on the target table directly (e.g. **Incident**) from New Relic directly. To do so, tag related entities (e.g. alert condition, APM entities, synthetics, hosts, etc…)  with **ServiceNowFields.[serviceNow_value]** or **ServiceNowFields.dv_[serviceNow_name]**. For example, to populate your APM entity as the configuration item in the incident table, tag 
+ it with **ServiceNowFields.dv_configuration_item : my_ci**
+</Callout>
 
   ### Set up the webhook destination [#servicenow-webhook-destination]