Provide support for Samsung Galaxy devices: auto upload & synchronization | SD card #3814

Sanookmakmak · 2019-03-31T09:55:25Z

In the Nextcloud forum many users are reporting troubles with auto upload and synchronization on Samsung Galaxy devices.

Auto upload does not work correct and synchronisation is continuously interrupted when using a SD card.

nextcloud-android-bot · 2019-03-31T09:58:20Z

GitMate.io thinks possibly related issues are #790 (Remove Auto upload), #2670 (Auto upload On device directory), #3376 (Galaxy S8 still not auto-uploading in power save ), #1290 (Auto upload light ), and #3708 (Auto upload - sync conflict ).

cassdel · 2019-03-31T23:06:40Z

Not just autoupload - any upload fails.

Henk57 · 2019-04-02T14:19:08Z

This problem is over 2 years old. I do not use Nextcloud anymore for this, but my Synology app instead.

tobiasKaminsky · 2019-04-02T17:02:13Z

any upload fails.

This should then be a different bug. Do you see any error message in upload view?

tobiasKaminsky · 2019-04-02T17:03:56Z

We are using Samsung Galaxy S9+ in daily use and do not experience any problems, even with sdcard.

Sanookmakmak · 2019-04-02T18:29:12Z

I have Samsung Galaxy S5 Active and Samsung Galaxy Tab 12.2, both with Android 5. In my case, auto upload did NEVER work as expected.

Synchronization of big accounts are interrupted continousely. Does not work as expected as well.

This problem is over 2 years old

And there is still.

cassdel · 2019-04-02T21:22:48Z

@tobias:
Random errors. I use Samsung S8+. SSL Initialization error is the most common, with connection error and some "unknown stuff".
I really believe that Samsung have a issue with the certificates AND storage permissions that the devs are missing. But all other apps works great - including Banking (and Bank apps are very restrictive in Brazil).
And my iOS/Windows/Linux devices works just fine.

ezaquarii · 2019-04-02T21:30:09Z

That sounds like Samsung indeed - they are known of doing some bonkers customizations with weird side effects.

I'm wondering what we can do immediately to gain some more insight into the issue. The diagostics around connectivity seems to be missing.

ezaquarii · 2019-04-02T21:31:22Z

@tobiasKaminsky anything we can do to improve the runtime instrumentation? @cassdel seem to be a good test subject to verify improvements, but I'm not sure where to start.

Okijames · 2019-04-10T23:35:05Z

Add me to the list, fresh install of v15, using a Galaxy S8+ with SD card. Everything seems to work except Auto Upload of existing pictures.

AndyScherzinger · 2019-04-11T05:53:47Z

Everything seems to work except Auto Upload of existing pictures.

Because that has never been implemented so it can't work !

gemurdock · 2019-04-14T16:16:41Z

I am having the same issue here. My Samsung can't seem to work with it.

Sanookmakmak · 2019-04-14T16:33:02Z

I am having the same issue here. My Samsung can't seem to work with it.

You mean, auto upload does not work correctly, do you?

gemurdock · 2019-04-14T17:10:39Z

I am having the same issue here. My Samsung can't seem to work with it.

You mean, auto upload does not work correctly, do you?

Yes. I had some things upload (not using auto upload), but not all of it worked. Then auto upload does not work at all. I have a Samsung Galaxy 8+ with latest OS.

tuxmartin · 2019-04-15T12:40:13Z

I have Xiaomi Redmi 6 (Android 8.1) and auto upload not working :-(

cassdel · 2019-04-15T21:00:06Z

I do believe that Samsung has other issues as well. Its not about Auto-Upload. Is simple does not upload anything at all.

@ezaquarii @tobiasKaminsky - Im ok to test/check whatever you need, just need the instructions and a place to put the logs back. Pretty sure that we'll find some bad stuff happening with the way that Nextcloud works with SABRE/Webdav or SSL on Samsung devices.

stale · 2019-05-13T21:02:24Z

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

tobiasKaminsky · 2019-05-14T05:59:54Z

I do believe that Samsung has other issues as well. Its not about Auto-Upload. Is simple does not upload anything at all.

As this seems to be a more general upload problem, can you please create a new issue and can you provide us additional infos via logcat? https://github.com/nextcloud/android/blob/master/README.md#getting-debug-info-via-logcat

stale · 2019-06-11T06:47:12Z

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

killoctal · 2019-06-23T07:35:19Z

Same issue on Galaxy S7. It work neigher with internal memory/SD card.
App is on the battery non-watch list (unlimited usage).
No ssl used
I found people complaining about this problem since 2017 (2 years ago)

PS: my cloud is accessible from my Ubuntu client so server is ok

meika · 2019-07-05T22:54:54Z

a newbie nextclouder here, installed yesterday, the very first feature I tested out was the Android App Nextcloud 4. It's auto uploading new photos. Please highlight "New photos" somewhere, it's a bit distressing when the feature feels like a bug due to expectations surrounding the words "sync" "autosync". This ability to suck off and archive photos from the family's devices phones is the main reason I have explored nextcloud so, in terms of marketing (do those peeps come to github?) this little distraction needs to be tightened up. Remember appearing to-- over-promise and under deliver is baaaad.

framuc · 2019-07-09T17:19:59Z

I made the same experiences like killoctal with my S7: upload does not work.
After an update today I tried it again and it still didn't work. But after playing around a bit with the upload I found out one thing:
Only files bigger than 1MB fail to upload, smaller files are uploaded. The settings of my server allow an upload size of 10GB and I can also upload files much bigger than 1MB from the PC application. So maybe this information might help, or did I miss anything?
[...]
Ok, I just found this: nextcloud/server#11192

stale · 2019-08-07T01:22:04Z

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

atoav · 2019-08-09T13:10:02Z

Autoupload uploaded 2 images, and then stopped doing anything. Restarting the phone, adding and removing the autoupload from the folder etc. doesn't fix the behaviour (Galaxy S7 edge).

stale · 2019-09-06T13:14:43Z

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

Dreytac · 2019-10-07T16:21:07Z

I have found that while autoupload doesn't work, as soon as I run Nextcloud, go to the uploads page and swipe down for a "refresh", suddenly everything starts to get uploaded. So it seems autoupload for me only works when I manually refresh the uploads page.

Using a Samsung Galaxy S9 with Nextcloud v3.8.0.

framuc · 2019-10-07T16:28:50Z

😘 Dreytac <notifications@github.com> schrieb am Mo., 7. Okt. 2019, 18:21:

…

I have found that while autoupload doesn't work, as soon as I run Nextcloud, go to the uploads page and swipe down for a "refresh", suddenly everything starts to get uploaded. So it seems autoupload for me only works when I manually refresh the uploads page. Using a Samsung Galaxy S9 with Nextcloud v3.8.0. — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#3814?email_source=notifications&email_token=ALF3RCAZOMSH7ULGXIA7Y4DQNNOXXA5CNFSM4HCQ4C72YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEAQ6MRQ#issuecomment-539092550>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ALF3RCDAT5MV6FV2YSYCU3LQNNOXXANCNFSM4HCQ4C7Q> .

framuc · 2019-10-07T16:38:26Z

Ups, this was just sent by my almost 2years old son via my smart watch. But thanks anyway ;-)

😘 Dreytac notifications@github.com schrieb am Mo., 7. Okt. 2019, 18:21:
…
I have found that while autoupload doesn't work, as soon as I run Nextcloud, go to the uploads page and swipe down for a "refresh", suddenly everything starts to get uploaded. So it seems autoupload for me only works when I manually refresh the uploads page. Using a Samsung Galaxy S9 with Nextcloud v3.8.0. — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#3814?email_source=notifications&email_token=ALF3RCAZOMSH7ULGXIA7Y4DQNNOXXA5CNFSM4HCQ4C72YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEAQ6MRQ#issuecomment-539092550>, or mute the thread https://github.com/notifications/unsubscribe-auth/ALF3RCDAT5MV6FV2YSYCU3LQNNOXXANCNFSM4HCQ4C7Q .

dfeyer · 2019-11-18T21:13:17Z

Samething here, Samsung S9+, no SD card, upload broken

Log from apache2:

192.168.1.22 - - [18/Nov/2019:21:10:55 +0000] "MKCOL /remote.php/dav/uploads/ncp/a90dcc79a331de8a89781210b26f4bb2 HTTP/1.1" 405 1548 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.9.0"
192.168.1.22 - - [18/Nov/2019:21:10:56 +0000] "PROPFIND /remote.php/dav/uploads/ncp/a90dcc79a331de8a89781210b26f4bb2 HTTP/1.1" 207 2744 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.9.0"
192.168.1.22 - - [18/Nov/2019:21:10:56 +0000] "PUT /remote.php/dav/uploads/ncp/a90dcc79a331de8a89781210b26f4bb2/0000000000000000-0000000003001557 HTTP/1.1" 400 1067 "-" "Mozilla/5.0
(Android) Nextcloud-android/3.9.0"

I configure the sync to create directory per year/month, those directories are created, but stay empty.

Really frustrating.

dfeyer · 2019-11-18T21:18:30Z

From the nextcloud.log

{
  "reqId": "XdMKSmiSE5XqWpnRNbW8eAAAAMk",
  "level": 4,
  "time": "2019-11-18T21:16:58+00:00",
  "remoteAddr": "192.168.1.22",
  "user": "ncp",
  "app": "webdav",
  "method": "PUT",
  "url": "\/remote.php\/webdav\/Documents\/Mobile\/Videos\/1556817465406.JPEG",
  "message": {
    "Exception": "Sabre\\DAV\\Exception\\BadRequest",
    "Message": "Expected filesize of 48242 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 8192 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.",
    "Code": 0,
    "Trace": [
      {
        "file": "\/var\/www\/nextcloud\/apps\/dav\/lib\/Connector\/Sabre\/Directory.php",
        "line": 156,
        "function": "put",
        "class": "OCA\\DAV\\Connector\\Sabre\\File",
        "type": "->",
        "args": [
          null
        ]
      },
      {
        "file": "\/var\/www\/nextcloud\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php",
        "line": 1096,
        "function": "createFile",
        "class": "OCA\\DAV\\Connector\\Sabre\\Directory",
        "type": "->",
        "args": [
          "1556817465406.JPEG",
          null
        ]
      },
      {
        "file": "\/var\/www\/nextcloud\/3rdparty\/sabre\/dav\/lib\/DAV\/CorePlugin.php",
        "line": 525,
        "function": "createFile",
        "class": "Sabre\\DAV\\Server",
        "type": "->",
        "args": [
          "Documents\/Mobile\/Videos\/1556817465406.JPEG",
          null,
          null
        ]
      },
      {
        "function": "httpPut",
        "class": "Sabre\\DAV\\CorePlugin",
        "type": "->",
        "args": [
          {
            "absoluteUrl": "https:\/\/bovarde.mooo.com\/remote.php\/webdav\/Documents\/Mobile\/Videos\/1556817465406.JPEG",
            "__class__": "Sabre\\HTTP\\Request"
          },
          {
            "__class__": "Sabre\\HTTP\\Response"
          }
        ]
      },
      {
        "file": "\/var\/www\/nextcloud\/3rdparty\/sabre\/event\/lib\/EventEmitterTrait.php",
        "line": 105,
        "function": "call_user_func_array",
        "args": [
          [
            {
              "__class__": "Sabre\\DAV\\CorePlugin"
            },
            "httpPut"
          ],
          [
            {
              "absoluteUrl": "https:\/\/bovarde.mooo.com\/remote.php\/webdav\/Documents\/Mobile\/Videos\/1556817465406.JPEG",
              "__class__": "Sabre\\HTTP\\Request"
            },
            {
              "__class__": "Sabre\\HTTP\\Response"
            }
          ]
        ]
      },
      {
        "file": "\/var\/www\/nextcloud\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php",
        "line": 479,
        "function": "emit",
        "class": "Sabre\\Event\\EventEmitter",
        "type": "->",
        "args": [
          "method:PUT",
          [
            {
              "absoluteUrl": "https:\/\/bovarde.mooo.com\/remote.php\/webdav\/Documents\/Mobile\/Videos\/1556817465406.JPEG",
              "__class__": "Sabre\\HTTP\\Request"
            },
            {
              "__class__": "Sabre\\HTTP\\Response"
            }
          ]
        ]
      },
      {
        "file": "\/var\/www\/nextcloud\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php",
        "line": 254,
        "function": "invokeMethod",
        "class": "Sabre\\DAV\\Server",
        "type": "->",
        "args": [
          {
            "absoluteUrl": "https:\/\/bovarde.mooo.com\/remote.php\/webdav\/Documents\/Mobile\/Videos\/1556817465406.JPEG",
            "__class__": "Sabre\\HTTP\\Request"
          },
          {
            "__class__": "Sabre\\HTTP\\Response"
          }
        ]
      },
      {
        "file": "\/var\/www\/nextcloud\/apps\/dav\/appinfo\/v1\/webdav.php",
        "line": 80,
        "function": "exec",
        "class": "Sabre\\DAV\\Server",
        "type": "->",
        "args": [
          
        ]
      },
      {
        "file": "\/var\/www\/nextcloud\/remote.php",
        "line": 163,
        "args": [
          "\/var\/www\/nextcloud\/apps\/dav\/appinfo\/v1\/webdav.php"
        ],
        "function": "require_once"
      }
    ],
    "File": "\/var\/www\/nextcloud\/apps\/dav\/lib\/Connector\/Sabre\/File.php",
    "Line": 228,
    "CustomMessage": "--"
  },
  "userAgent": "Mozilla\/5.0 (Android) Nextcloud-android\/3.9.0",
  "version": "17.0.1.1"
}

dfeyer · 2019-11-18T21:44:57Z

OK finaly for me that was a general upload (except from the desktop client where everthing works), caused by my data directory moved to an external drive, but the opcache directory point to the old links. Now upload from the web interface, mobile client and auto upload works nicely.

damago1 · 2021-01-08T14:24:44Z

I have the same on Redmi Note 6. SD card seem to be read only for Nextcloud. Autoupload fails with "failed to copy to local folder" and "local storage full" errors (both errors visible for the same file: one of those errors on notification, second on 'sent' list.

Autoupload seems to work ok for internal memory. But not for SD card.

Nexcloud android app excluded from battery optimization, set as autostart, excluded from every limmitation i could find. Android version 10.

Oclair · 2021-02-20T13:55:35Z

why are currently active bugs' issues closed?

ronnystandtke · 2021-03-13T12:20:32Z

Same issue here on a Fairphone 3 using Open Camera v1.48.3 to store all taken pictures onto the SD card (formatted as external drive). Instant upload doesn't work. Sometimes pictures are synced several days later.
The main use case - take a picture on the phone and edit it some seconds later on the desktop - just doesn't work.
I'm trying to convince family and friends to use Free Software on their mobile devices (Android, Nextcloud, ...) but if these simple use cases don't work this mission is doomed to fail...

ronnystandtke · 2021-03-13T12:23:01Z

Can someone please reopen this bug and disable the stale bot? Sometimes users and developers need more than a couple of weeks to coordinate and fix bugs...

tobiasKaminsky · 2021-03-15T08:20:22Z

Autoupload seems to work ok for internal memory. But not for SD card.

Can you try this? So that we can limit down the problem to sd card?

jorkzijlstra · 2021-04-07T15:37:53Z

I deleted my comment again. As it turned out I seem to have had the same issue mentioned in #8019 and the auto upload is now working for me.

MuhannadYT · 2021-04-27T15:58:26Z

Hello, same issue on huawei p30 pro. But there is a fix that you can implement. Basicly allowing users to select the files using the default Android file selector, as there you can give the app access to the SD card (by default I mean the one that has the sentence "open from" at the top) hope this helped

github-actions · 2021-05-25T16:12:30Z

This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

framuc · 2021-05-25T21:45:30Z

[nobot] Please don't close but solve.

github-actions · 2021-07-29T06:47:40Z

This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

dawnstrider · 2022-08-19T22:47:06Z

Solution for Samsung Galaxy S9(+):

Start the Nextcloud app and set the working folder to the base of the SD card. After that, AutoUpload worked on our S9 without any hickups.

Sanookmakmak added the bug label Mar 31, 2019

stale bot added the stale label May 13, 2019

stale bot removed the stale label May 14, 2019

stale bot added the stale label Jun 11, 2019

stale bot removed the stale label Jun 23, 2019

stale bot added the stale label Aug 7, 2019

stale bot removed the stale label Aug 9, 2019

stale bot added the stale label Sep 6, 2019

stale bot closed this as completed Sep 20, 2019

tobiasKaminsky reopened this Mar 15, 2021

tobiasKaminsky added needs info Waiting for info from user(s). Issues with this label will auto-stale. and removed stale labels Mar 15, 2021

github-actions bot added the stale label May 25, 2021

github-actions bot removed the stale label May 25, 2021

github-actions bot added the stale label Jul 29, 2021

github-actions bot closed this as completed Aug 12, 2021

Provide support for Samsung Galaxy devices: auto upload & synchronization | SD card #3814

Provide support for Samsung Galaxy devices: auto upload & synchronization | SD card #3814

Comments

Sanookmakmak commented Mar 31, 2019

nextcloud-android-bot commented Mar 31, 2019

cassdel commented Mar 31, 2019

Henk57 commented Apr 2, 2019

tobiasKaminsky commented Apr 2, 2019

tobiasKaminsky commented Apr 2, 2019

Sanookmakmak commented Apr 2, 2019

cassdel commented Apr 2, 2019 • edited Loading

ezaquarii commented Apr 2, 2019

ezaquarii commented Apr 2, 2019

Okijames commented Apr 10, 2019

AndyScherzinger commented Apr 11, 2019

gemurdock commented Apr 14, 2019

Sanookmakmak commented Apr 14, 2019

gemurdock commented Apr 14, 2019

tuxmartin commented Apr 15, 2019

cassdel commented Apr 15, 2019

stale bot commented May 13, 2019

tobiasKaminsky commented May 14, 2019

stale bot commented Jun 11, 2019

killoctal commented Jun 23, 2019

meika commented Jul 5, 2019 • edited Loading

framuc commented Jul 9, 2019 • edited Loading

stale bot commented Aug 7, 2019

atoav commented Aug 9, 2019

stale bot commented Sep 6, 2019

Dreytac commented Oct 7, 2019

framuc commented Oct 7, 2019 via email

framuc commented Oct 7, 2019

dfeyer commented Nov 18, 2019

dfeyer commented Nov 18, 2019

dfeyer commented Nov 18, 2019

damago1 commented Jan 8, 2021

Oclair commented Feb 20, 2021

ronnystandtke commented Mar 13, 2021

ronnystandtke commented Mar 13, 2021

tobiasKaminsky commented Mar 15, 2021

jorkzijlstra commented Apr 7, 2021

MuhannadYT commented Apr 27, 2021

github-actions bot commented May 25, 2021

framuc commented May 25, 2021

github-actions bot commented Jul 29, 2021

dawnstrider commented Aug 19, 2022

cassdel commented Apr 2, 2019 •

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meika commented Jul 5, 2019 •

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