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NVDA repeats twice announcing list items (numbered list, bulleted list, lettered list) when pressing control+down/up arrow to go to another list item #13712

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jacobchawala opened this issue May 19, 2022 · 8 comments
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app/microsoft-office bug/double-speaking close/worksforme needs-triage p4 https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priority

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@jacobchawala
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jacobchawala commented May 19, 2022

In Microsoft word 2021 (version number: Microsoft® Word LTSC MSO (Version 2204 Build 16.0.15128.20240) 64-bit) NVDA 22.1 RCA 1 and 2 repeats twice announcing list items (numbered list, bulleted list, lettered list) when pressing control+down/up arrow to go to another list item.

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Steps to reproduce:

Actual behavior:

NVDA repeats twice announcing list items when reading paragraph to paragraph by pressing control+down/up arrow. I already have updated Microsoft office 2021 professional plus to the latest version, but the problem is still occurring in the same way. The version number of word is Microsoft® Word LTSC MSO (Version 2204 Build 16.0.15128.20240) 64-bit

Expected behavior:

It should not announce twice the list iteme when pressing control+down/up arrow

System configuration

NVDA installed/portable/running from source:

NVDA installer

NVDA version:

NVDA 2022.1 RC2

Windows version:

Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

Name and version of other software in use when reproducing the issue:

Microsoft office 20201 professional plus
The version number of word is Microsoft® Word LTSC MSO (Version 2204 Build 16.0.15128.20240) 64-bit

Other information about your system:

Machine name: JACOBCHAWALA
Machine Id: {8A4A0A4B-6524-4A4E-9CDB-22AD55F2EB94}

Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP ENVY x360 Convertible 15-cn0xxx
BIOS: F.28 (type: UEFI)
Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
Memory: 16384MB RAM
Available OS Memory: 16212MB RAM

Other questions

Does the issue still occur after restarting your computer?

Yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

It also occurs in NVDA 2022.1 RC1
I confirm that this isn't an issue in 2021.3.5.

If add-ons are disabled, is your problem still occurring?

Yes

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

YES
nvda_2022.1rc2.log

@seanbudd
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Please reproduce this issue and provide a log file of the behaviour. Ensure your log level is set to debug in general preferences.
Could you also confirm that this isn't an issue in 2021.3.5?

Kind Regards,
NV Access Software Developers

@seanbudd
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Can you follow these steps to get the version number of word? Can you update to the latest version?

@seanbudd
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Potentially related: #13462

@seanbudd

This comment was marked as off-topic.

@seanbudd seanbudd added p4 https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priority bug/double-speaking labels May 26, 2022
@seanbudd
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Relates to #10821

@michaelDCurran
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From the other issue:
Microsoft Word handles paragraph navigation (control+arrows) a little unexpectedly when on list items. Essentially, the bullet/number is treated as a character stop. I.e. moving with control+downArrow, Word moves to the bullet, and then the content. the next bullet, and then the content. However, Microsoft word has no current way of exposing whether the caret is actually on the bullet or the first character in the content. They booth are the same when it comes to UI Automation or the object model.
The only way we can really fix this is to provide scripts in NVDA for control+upArrow / control+downArrow, which will jump over the bullets.

@Adriani90
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In the settings category "document navigation" you can choose NVDA to use one linebreak as indicator for a new paragraph. Choosing that setting fixes this issue. So i am closing as works for me.

@CyrilleB79
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I disagree with the reason why it was closed as explained in #10821 (comment).

Anyway, I'd say that this issue can remain closed as duplicate of #10821.

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