Unable to upload files

[BrodieReuter]

Today around noon central time we started receiving the below error when trying to upload files (images, text, etc.) on any one of our 3 BOA servers (2 production and 1 dev) running BOA 2.3.8. We have ruled out any updates, modules or platforms, nothing was done to all 3 servers at the same time today. This error is also shown in popup windows when the upload fails.

"PHP Warning: File upload error - unable to create a temporary file in Unknown on line 0"

[pricejn2]

I had the same thing happen. For me, permissions on /data/disk/o1/.tmp changed.

I believe they should be 775 o1:www-data, but not on a computer to verify.

[mrconnerton]

I had the same issue with the same fix.

[BrodieReuter]

Awesome thanks that works, but what caused this change and will it happen again?

[pricejn2]

From what I can see, it should only be a one time issue once /data/disk/o1/.tmp/.ctrl.240stableA.txt exists.

See the differences between https://github.com/omega8cc/boa/blob/BOA-2.3.8/aegir/tools/system/manage_ltd_users.sh#L934 (2.3.8) and https://github.com/omega8cc/boa/blob/master/aegir/tools/system/manage_ltd_users.sh#L1388 (master)

[omega8cc]

Ops.. sorry about that.

[lefterav]

Hi, I had the same problem and the suggested correction fixed it. Unfortunately I have been trying to debug for 3-4 hours, googling endlessly with no luck. I should have looked in this issue queue earlier.

[pricejn2]

This is reoccurring for me. I'm guessing that the ctrl file gets removed as part of the daily temp purge, which forces a rebuild of the folder permissions.

These are my edits to /var/xdrago/manage_ltd_users.sh lines 1390 and 1391:

      chown ${_USER}:www-data ${dscUsr}/.tmp &> /dev/null
      chmod 02775 ${dscUsr}/.tmp &> /dev/null

[omega8cc]

You should probably set _SKYNET_MODE=OFF if you still run previous stable and not the latest.

[rpsu]

Same here. Upgrade 2.3.8 -> 2.4.0 do break [image] uploads on BOA servers. And as Drupal file_save_upload() does not explain in all cases why upload failed, this is slightly tricky to figure out ;)

[pricejn2]

Just to confirm, for pre-2.4.0 installs with this issue:

1. chown o1:www-data /data/disk/o1/.tmp
2. chmod 775 /data/disk/o1/.tmp
3. echo _SKYNET_MODE=OFF >> /root/.barracuda.cnf

[danielbeeke]

Had this same issue

[lefterav]

Hi. This issue occured to me again tonight by itself. I see that a new file /data/disk/o1/.tmp/.ctrl.242stableU.txt appeared a few minutes ago and the permissions of the directory changed

[omega8cc]

The /data/disk/o1/.tmp is not used as a temporary directory by the web server any longer since BOA-2.4.0, and we can't support instances which are not upgraded to the 2.4.x series yet.

[omega8cc]

Again, the upgrade from 2.3.8 to 2.4.x doesn't break the upload. Unless you will upgrade only barracuda and forget about octopus upgrade.